Service has been fully restored for the Answer Management Tool. If you have any other issues, please open a new case at Spark.Bazaarvoice.com
Our Answer Management tool is still experiencing some intermittent issues when trying to answer a question from the workbench. Bazaarvoice engineering is still investigating this issue.
Next update by: 5:30 PM CST August 7th
Currently the Answer Management tool may not be working when trying to answer questions from the workbench. Our engineering team is looking into this issue.
Next update: 4:00 PM CST August 7th