This issue has been resolved.
If you have any other questions or issues, please open a new case by visiting the support community at support.bazaarvoice.com
Our engineering team is still monitoring recovery as we are still seeing sporadic delays.
Next update by: 5:30pm CST Jan. 31, 2018
Bazaarvoice engineering is monitoring the recovery of some services which may have impacted some clients starting at 01.31.2018 12:51 PM (CST). We are seeing improvements in recovery and will continue to monitor.
Next update by: 3:30pm CST Jan. 31, 2018