Bazaarvoice engineers believe this issue has been resolved and we are currently doing further monitoring.
Should you have any further issues, please open a new case by going to support.bazaarvoice.com
Our engineering team is continue to monitor the progress on restoring the workbench families.
We currently expect this to be completed by end of day tomorrow.
Next update by 1:30pm CST March 7th, 2018
Work continues to restore workbench families created between Feb. 23rd and March 1st for a subset of clients. Families created afterwards should not be affected.
This work is currently expected to be completed by end of day tomorrow.
Next update by 5:00 pm CST March 6th, 2018
Our engineering team is still working on identifying a root cause and a fix for this issue.
Next update by 11:00 am CST March 6th, 2018
The engineering team has identified the root cause and is working to address the issue.
Any product families created or updated between 10:00 pm CST on 2/22/18 and 12:46 pm CST on 2/26/18 are affected by this issue.
Next update: 11:00 am CST, March 5, 2018
Bazaarvoice has detected a degradation affecting the 'Manage Families' Tool in the Client Portal. Some clients may see missing products on recently created or modified Product Families. We are currently working toward resolving the issue (656).
Next update: March 2nd 7:00 pm CST