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Reports and Alerts Degradation

Resolved: Friday 03/09/2018 14:07:04 CST

Data within the Workbench Dashboards appears to be populating correctly at this moment.  

Should you experience any additional issues, please open a new support case by going to Support.Bazaarvoice.com. 

In Work: Thursday 03/08/2018 17:02:55 CST

Bazaarvoice engineering team believes the source of the issue has been resolved. However, data can take up to 48 hours to populate.  We will continue to monitor this process. 

Next update by 5:00 pm CST March 9th, 2018

In Work: Thursday 03/08/2018 11:33:23 CST

We are still working on restoring the data to provide accurate reports in the workbench and dashboards.  

Next update by 5:00 pm CST March 8th, 2018

In Work: Wednesday 03/07/2018 18:29:41 CST

Bazaarvoice engineering team is working on resolving this issue.  Currently data powering the reporting is stale causing a discrepancy with the reporting.  

Next update by 11:00 am CST March 8th, 2018

Under Investigation: Wednesday 03/07/2018 14:18:32 CST

Bazaarvoice engineers have detected an issue with data affecting the accuracy of reports within the workbench for some clients.  

We are currently investigating this issue. 

Next update by 7:00 pm CST March 7th, 2018