Current Status10

  1. Wednesday 04/04/2018
    Content Display Degradation

Recently Resolved

Jun 22
23:06:07 CDT
Service Maintenance Resolved. Read more
Jun 22
10:50:59 CDT
Service Degradation Resolved. Read more
Jun 21
04:03:05 CDT
Service Maintenance Resolved. Read more
  • Avg Impressions 16.26 billion Per Month
  • Avg Speed 0.215 sec Per Request
  • Content Display Availability 100% Month to Date
Back to Overview

Content Display Degradation

In Work: Thursday 06/21/2018 16:23:55 CDT

Bazaarvoice is continuing to work with Instagram to allow us to proceed with making changes to the Curations integration.

Next update by 6:00 pm June 28th

In Work: Thursday 06/14/2018 13:50:27 CDT

Bazaarvoice is currently awaiting approval from Instagram to allow us to proceed with making changes to the Curations integration.

Next update by 6:00 pm June 21st

In Work: Thursday 06/07/2018 16:21:48 CDT

Bazaarvoice continues to await further instructions from Instagram to allow us to proceed to make changes to the Curations integration.  

Next update by 6:00 pm June 14th

In Work: Thursday 05/31/2018 17:52:19 CDT

At this time, Bazaarvoice engineers are waiting on Instagram in order to resolve this issue.  

Next update by 6:00 pm CT June 7th

In Work: Wednesday 05/23/2018 17:31:39 CDT

Instagram has not yet provided us further feedback on our request to use their new API. 

Next update by 6:00 pm CT May 31st

In Work: Wednesday 05/16/2018 16:12:06 CDT

Bazaarvoice has submitted all information requested, but we are currently waiting for the next steps Instagram can provide for their approval process. 

Next update by 6:00 pm CT May 23rd

In Work: Wednesday 05/09/2018 16:51:56 CDT

Currently, Bazaarvoice engineers are working to provide some additional information requested by Instagram.  We have submitted their request and are currently waiting to hear back. 

Next update by 6:00 pm CT May 16th

In Work: Wednesday 05/02/2018 17:22:34 CDT

Instagram still has not yet responded to our request.  

Next update by 6:00 pm CST May 9th.  

Under Investigation: Wednesday 04/25/2018 16:29:22 CDT

Instagram has not yet responded to our request to utilize their newest API. 

In the meantime, additional testing has been required for Bazaarvoice to attempt to use a different solution to utilize the Instagram API. 

Next update by 6:00 pm CST May 2nd

In Work: Thursday 04/19/2018 15:29:11 CDT

Bazaarvoice is currently working on a temporary solution that will be using an active API endpoint from Instagram.  We expect this work will take about a week to help stabilize the service.  

The approval from Instagram to use their latest API is still pending. 

Next update by 6:00 pm CST April 25th

In Work: Tuesday 04/17/2018 16:44:59 CDT

Bazaarvoice engineers are still coordinating with Instagram's approval process.  No additional information has been provided by Instagram.  

Next update by 6:00 pm CST April 19th

In Work: Friday 04/13/2018 17:30:18 CDT

Instagram has offered no ETA as to when their review will be completed.  As soon as they approve, we'll be able to run some additional tests on our new solution.  

Next update by 6:00 pm CST April 17th

In Work: Thursday 04/12/2018 17:10:39 CDT

Bazaarvoice is continuing to wait for approval from Instagram to be able to use their API.  

Next update by 6:00 pm CST April 13th

In Work: Tuesday 04/10/2018 15:44:17 CDT

Bazaarvoice engineering is still working on making the needed changes in order to use the latest API.  We are also waiting on further action from Instagram to have their approval.  This process is expected to take some additional days.  

Next update by 6:00 pm CST April 12th

In Work: Monday 04/09/2018 18:01:05 CDT

Bazaarvoice engineering is still working on this issue.  

Next update by 6:00 pm CST April 10th

In Work: Monday 04/09/2018 10:53:19 CDT

Bazaarvoice has yet to receive approval from Instagram.  

Next update by 6:00 pm CST April 9th 

In Work: Friday 04/06/2018 15:22:50 CDT

At this time, we are continuing to wait for approval from Instagram to be able to fully use their Graph API.  

Next update by 11:00 AM CST April 9th.  

In Work: Thursday 04/05/2018 15:40:58 CDT

Bazaarvoice engineers are continuing work to update to the newest API.  While work continues, we are also seeking approval from Instagram's manual approval process as the new solution would be considered a new application.  

Next update by 6:00 pm CST April 6th

In Work: Thursday 04/05/2018 09:53:14 CDT

Bazaarvoice engineers are continuing work on making adjustments to the newest Instagram API.  

We have also noticed this issue impacts Bazaarvoice Curations from being able to seek out author permission and feedback for new content.  

Next update by 6:00 pm CST April 5th

In Work: Wednesday 04/04/2018 18:11:46 CDT

Facebook has announced that, effective immediately, they are deprecating parts of the Instagram API that allow application developers, such as Bazaarvoice, to collect data by user/author. Facebook has accelerated deprecations that were not scheduled to happen until December 2018:  https://techcrunch.com/2018/04/04/facebook-instagram-api-shut-down/

Currently, Instagram Source collection by Author is unavailable. In Curations (all platforms), you may see that Instagram Author sources show as Paused. Other Source collections remain functional. 
 
Bazaarvoice engineers are currently developing solutions to adjust to this unexpected change.

Next update by 12:00 pm CST April 5th

Under Investigation: Wednesday 04/04/2018 17:10:30 CDT

Bazaarvoice engineers have detected an issue with Instagram content collection for Curations Users.  

This is currently under investigation. 

Next update by 8:00 pm CST April 4th