tag:status.bazaarvoice.com,2005:/historyBazaarvoice Status - Incident History2024-03-19T03:48:31-05:00Bazaarvoicetag:status.bazaarvoice.com,2005:Incident/202173062024-03-18T15:25:20-05:002024-03-18T15:25:20-05:00Missing data in DCE feed files, incremental client feed files<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>15:25</var> CDT</small><br><strong>Resolved</strong> - Bazaarvoice has verified that the issue has been resolved. All backlogged content has been included in full and incremental standard client feed files. This is the final update.<br /><br />[1222]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>05:03</var> CDT</small><br><strong>Update</strong> - Bazaarvoice continues to monitor the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />MAR 18, 2024, 4:00 pm CST<br /><br />[1222]</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>15:59</var> CDT</small><br><strong>Update</strong> - Bazaarvoice continues to monitor the issue to ensure the matter has been fully resolved. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />MAR 18, 2024, 5:00 AM CST<br /><br />[1222]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>05:09</var> CDT</small><br><strong>Update</strong> - Bazaarvoice continues to monitor the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />MAR 15, 2024, 4:00 pm CST<br /><br />[1222]</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>14:50</var> CDT</small><br><strong>Update</strong> - Bazaarvoice continues to monitor the fix for the issue to ensure the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />MAR 15, 2024, 5:00 AM CST<br /><br />[1222]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>04:57</var> CDT</small><br><strong>Monitoring</strong> - Bazaarvoice has implemented a fix for the Bulk Export Feed files issue and we are monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />MAR 14, 2024, 4:00 PM CST<br /><br />[1222]</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>15:28</var> CDT</small><br><strong>Update</strong> - Bazaarvoice expects to have full feed service restored by Thursday, March 14th. We will provide the next update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />MAR 14, 2024, 5:00 AM CST<br /><br />[1222]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>04:46</var> CDT</small><br><strong>Update</strong> - Bazaarvoice continues to work on resolving the issue affecting Bulk Feed Exports. We currently expect all feeds to be generated by 3/14 after which the normal feed generation schedule will be resumed. <br /><br />We will provide the next update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />MAR 13, 2024, 2:00 PM CST<br /><br />[1222]</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>13:23</var> CDT</small><br><strong>Update</strong> - Bazaarvoice continues to work to resolve the issue. Our dev team currently expects all feeds to be generated by 3/14 after which the normal feed generation schedule will be resumed. <br /><br />We will provide the next update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />MAR 13, 2024, 5:00 AM CST<br /><br />[1222]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>06:54</var> CDT</small><br><strong>Update</strong> - Bazaarvoice continues to investigate the issue which is affecting Bulk Export Feed files. While the investigation is ongoing we are expecting the daily feed files to be delayed by approximately 12 hours. We will provide the next update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />MAR 12, 2024, 2:00 PM CST</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>16:17</var> CDT</small><br><strong>Update</strong> - Bazaarvoice continues to investigate this issue. Dev is working to identify clients impacted by the issue while working to resolve the issue as quickly as possible. <br /><br /><b>NEXT UPDATE:</b><br />MAR 12, 2024, 7:00AM CST<br /><br />[1222]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>12:26</var> CDT</small><br><strong>Investigating</strong> - Bazaarvoice is investigating an issue which is causing missing data in displayable content export API (DCE API) feed files and incremental standard client feed files being provided to clients. <br /><br /><b>NEXT UPDATE:</b><br />MAR 11, 2024, 3:00 PM CST<br />[1222]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p>tag:status.bazaarvoice.com,2005:Incident/201920842024-03-11T06:39:53-05:002024-03-11T06:39:53-05:00Degradation in Moderation services<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>06:39</var> CDT</small><br><strong>Resolved</strong> - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.<br /><br />[1221]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>11:59</var> CST</small><br><strong>Monitoring</strong> - Bazaarvoice has implemented a fix for the issue. Content is flowing to all clusters and we are monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.<br /><br /><br /><b>NEXT UPDATE:</b><br />MAR 11, 2024, 10:00 AM CST</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>10:21</var> CST</small><br><strong>Update</strong> - Bazaarvoice has identified an issue that is causing content on all clusters not to be sent to Moderation. The root cause has been identified, and changes are being made to mitigate the issue. Please note that this will affect clients with a moderation SLA of 24 hours or less.<br /><b>NEXT UPDATE:</b><br />MAR 8, 2024, 12:30 PM CST</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>09:29</var> CST</small><br><strong>Update</strong> - Bazaarvoice is continuing work on a fix to to mitigate issues affecting moderation services on clusters C1 and C7. Clients can identify which cluster they are on by logging into their workbench and looking at the URL which will start with "https://workbench-" followed by the cluster number.<br /><br /><b>NEXT UPDATE:</b><br />MAR 8, 2024,11:00 AM CST<br /><br />[1221]</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>06:10</var> CST</small><br><strong>Update</strong> - Bazaarvoice is continuing work on a fix to to mitigate issues affecting moderation services on clusters C1 and C7. Clients can identify which cluster they are on by logging into their workbench and looking at the URL which will start with "https://workbench-" followed by the cluster number.<br /><br /><b>NEXT UPDATE:</b><br />MAR 8, 2024, 9:00 AM CST<br /><br />[1221]</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>03:50</var> CST</small><br><strong>Identified</strong> - Bazaarvoice has identified an issue that is causing content on C1, C7 and potentially other clusters not being sent to Moderation. The route cause has been identified and changes are being made to mitigate the issue. Clients can identify which cluster they are on by logging into their workbench and looking at the URL which will start with "https://workbench-" followed by the cluster number. <br /><br /><b>NEXT UPDATE:</b><br />MAR 8, 2024, 6:00 AM CST<br /><br />[1221]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p>tag:status.bazaarvoice.com,2005:Incident/201777452024-03-06T12:52:45-06:002024-03-06T12:52:45-06:00Portal login issue<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>12:52</var> CST</small><br><strong>Resolved</strong> - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.<br /><br />If you have any questions, please contact Bazaarvoice Support.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>11:02</var> CST</small><br><strong>Investigating</strong> - Bazaarvoice has identified an issue preventing certain users from being able to log into Portal. Affected users may see a blank screen when attempting to log in. We are currently investigating the issue and will provide an update at the designated time below or immediately new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />MAR 6, 2024, 4:00 PM CST<br /><br />[1220]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p>tag:status.bazaarvoice.com,2005:Incident/200910862024-03-05T13:37:06-06:002024-03-05T13:37:07-06:00Degradation In Processing Data Performance<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:37</var> CST</small><br><strong>Resolved</strong> - Bazaarvoice has verified that the issue has been resolved and is closing this incident. Anyone still affected by delayed reviews in the Portal Manage Content app can subscribe to a new incident: Degradation - Manage Content app missing data. <br /><br />This is the final update on this incident.<br /><br />If you have any questions, please contact Bazaarvoice Support.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:15</var> CST</small><br><strong>Update</strong> - Bazaarvoice has implemented a fix to address the issue, resulting in the resolution of the primary problem and a significant reduction in missing data. Despite this progress, there are still instances of delayed reviews in the Portal Manage Content app. We are actively working with the engineering team to identify and address any additional root causes.<br /><br /><b>NEXT UPDATE:</b><br />MAR 6, 2024, 12:00 PM CST</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>11:33</var> CST</small><br><strong>Update</strong> - Bazaarvoice has implemented a fix for the issue and is still monitoring the situation to verify that the resolution remains effective. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br /><br />MAR 5, 2024, 12:00 PM CST</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>11:13</var> CST</small><br><strong>Update</strong> - Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br /><br />MAR 4, 2024, 12:00 PM CST</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>12:07</var> CST</small><br><strong>Monitoring</strong> - Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br /><br />MAR 1, 2024, 12:00 PM CST<br /><br />If you have any questions, please contact Bazaarvoice Support.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>11:57</var> CST</small><br><strong>Identified</strong> - Bazaarvoice has implemented a fix for the issue and is currently processing the content backlog.<br /><br />[1218]<br /><br />NEXT UPDATE:<br />FEB 29, 2024, 12:00 PM CST</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>14:43</var> CST</small><br><strong>Investigating</strong> - Bazaarvoice has identified an issue with processing data performance that affects syndication matching, Portal manage content functionality, and data returned by the Bazaarvoice API. Data may be missing, or outdated. Bazaarvoice has implemented a fix for the issue and is currently processing the content backlog.<br /><br />[1218]<br />NEXT UPDATE:<br /><br />FEB 28, 2024, 12:00 PM CST</p>tag:status.bazaarvoice.com,2005:Incident/201694352024-03-18T14:22:29-05:002024-03-18T14:22:29-05:00Degradation - Manage Content app missing data<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>14:22</var> CDT</small><br><strong>Identified</strong> - Bazaarvoice has implemented a partial fix for the issue and is currently working through the missing content backlog to restore all affected data in the Manage Content Ratings & Reviews application. We will provide the next update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br /><br />MAR 19, 2024, 3:00 PM CST<br /><br />[1219]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>16:00</var> CDT</small><br><strong>Update</strong> - Bazaarvoice continues to search for a root cause on the issue. We will provide the next update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />MAR 18, 2024, 3:00 PM CST<br /><br />[1219]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>14:51</var> CDT</small><br><strong>Update</strong> - Bazaarvoice continues to search for a root cause on the issue. We will provide the next update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />MAR 15, 2024, 3:00 PM CST<br /><br />[1219]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>15:29</var> CDT</small><br><strong>Update</strong> - Bazaarvoice continues to work to discover a root cause for the issue, and is working to resolve the issue for impacted clients. We will provide the next update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />MAR 14, 2024, 3:00 PM CST<br /><br />[1219]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>13:24</var> CDT</small><br><strong>Update</strong> - Bazaarvoice has identified a preliminary list of clients who are impacted by the issue, and is working to discover a root cause. We will provide the next update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />MAR 13, 2024, 3:00 PM CST<br /><br />[1219]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>16:18</var> CDT</small><br><strong>Update</strong> - Bazaarvoice is working to identify clients impacted by this issue. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. <br /><br /><b>NEXT UPDATE:</b><br />MAR 12, 2024, 4:00PM CST<br /><br />[1219]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>17:06</var> CST</small><br><strong>Update</strong> - Bazaarvoice is still investigating an issue leading to a degradation in the functionality of the Manage Content app (R&R). A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />MAR 11, 2024, 4:00 PM CST</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>15:26</var> CST</small><br><strong>Update</strong> - Bazaarvoice is still investigating an issue leading to a degradation in the functionality of the Manage Content app (R&R). A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />MAR 8, 2024, 4:00 PM CST</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>12:10</var> CST</small><br><strong>Update</strong> - Bazaarvoice is still investigating an issue leading to a degradation in the functionality of the Manage Content app (R&R). A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />MAR 7, 2024, 12:00 PM CST</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:35</var> CST</small><br><strong>Investigating</strong> - Bazaarvoice has discovered an issue leading to a degradation in the functionality of the Manage Content app (R&R). Clients experiencing the impact may find their review data missing within the app. The root cause is currently under investigation and has not been determined yet. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />MAR 6, 2024, 12:00 PM CST<br /><br />[1219]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p>tag:status.bazaarvoice.com,2005:Incident/200410442024-02-29T06:50:30-06:002024-02-29T06:50:30-06:00Degradation - Delay in content display<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>06:50</var> CST</small><br><strong>Resolved</strong> - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.<br /><br />[1217]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>11:52</var> CST</small><br><strong>Update</strong> - Bazaarvoice has implemented a fix for the issue and is currently processing the content backlog. We will provide an update at the designated time below or when new information becomes available.<br /><br />[1217]<br /><br /><b>NEXT UPDATE:</b><br />FEB 29, 2024, 12:00 PM CST</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>11:53</var> CST</small><br><strong>Update</strong> - Bazaarvoice has implemented a fix for the issue and is currently processing the content backlog. We will provide an update at the designated time below or when new information becomes available.<br /><br />[1217]<br /><br /><b>NEXT UPDATE:</b><br />FEB 27, 2024, 12:00 PM CST</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>11:51</var> CST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>09:39</var> CST</small><br><strong>Update</strong> - Bazaarvoice has implemented a fix for the issue and is currently processing the content backlog. We will provide an update at the designated time below or when new information becomes available.<br /><br />[1217]<br /><br /><b>NEXT UPDATE:</b><br />FEB 26, 2024, 12:00 PM CST<br /><br />If you have any questions, please contact Bazaarvoice Support.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>10:56</var> CST</small><br><strong>Identified</strong> - Bazaarvoice has identified the root cause of the issue and is actively working to find a resolution.<br /><br />[1217]<br /><br /><b>NEXT UPDATE:</b><br />FEB 23, 2024, 2:00 PM CST<br /><br />If you have any questions, please contact Bazaarvoice Support.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>13:45</var> CST</small><br><strong>Investigating</strong> - Bazaarvoice has identified an issue causing a delay in fresh content displaying for Connections, Ratings and Reviews, Questions and Answers. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.<br /><br />[1217]<br /><br /><b>NEXT UPDATE:</b><br />FEB 22, 2024, 12:00 PM CST<br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p>tag:status.bazaarvoice.com,2005:Incident/200320792024-02-20T16:52:39-06:002024-02-20T16:52:39-06:00Degradation - Delay in content display for Connections<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>16:52</var> CST</small><br><strong>Resolved</strong> - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.<br /><br />[1216]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>13:52</var> CST</small><br><strong>Investigating</strong> - Bazaarvoice has identified an issue causing a delay in fresh content displaying for Connections. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.<br /><br />[1216]<br /><br /><b>NEXT UPDATE:</b><br />FEB 21, 2024, 12:00 PM CST<br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p>tag:status.bazaarvoice.com,2005:Incident/200099502024-02-18T10:27:58-06:002024-02-18T10:27:58-06:00Degradation - Delay in content display<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>10:27</var> CST</small><br><strong>Resolved</strong> - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.<br /><br />If you have any questions, please contact Bazaarvoice Support.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>19:13</var> CST</small><br><strong>Monitoring</strong> - Bazaarvoice has implemented a fix for the issue and is currently processing the backlog and monitoring the situation and to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />FEB 18, 2024, 10:00 AM CST<br /><br />If you have any questions, please contact Bazaarvoice Support.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>18:01</var> CST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>18:01</var> CST</small><br><strong>Investigating</strong> - Bazaarvoice has identified an issue causing a delay in fresh content displaying for Connections, Ratings and Reviews, Questions and Answers. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.<br />[1215]<br /><br /><b>NEXT UPDATE:</b><br />FEB 17, 2024, 8:00 PM CST<br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p>tag:status.bazaarvoice.com,2005:Incident/199872202024-02-15T04:28:50-06:002024-02-15T04:28:50-06:00Outage - Affable.ai<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>04:28</var> CST</small><br><strong>Resolved</strong> - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.<br /><br />[1214]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br />PHONE:<br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br />SUPPORT COMMUNITY:<br />Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question<br /><br />CHAT:<br />Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>17:18</var> CST</small><br><strong>Monitoring</strong> - Bazaarvoice has confirmed that the issue has been resolved and users can now access the Affable service. We are continuing to monitor to ensure full resolution and will provide updates at the designated time below or when new information is available:<br /><br />NEXT UPDATE:<br />FEB 15, 2024, 10:00 AM CST<br /><br />[1214]<br /><br />If you have any questions, please contact Bazaarvoice Support.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>16:04</var> CST</small><br><strong>Investigating</strong> - Bazaarvoice has identified an issue resulting in an outage of the Affable service. A root-cause has been identified and we are currently working towards a resolution. As a short-term workaround, navigate to api.affable.ai and click through the warning messages. Following, navigate to app.affable.ai and again click through the warning messages, where the login page will be presented. We will provide an update at the designated time below or when new information becomes available:<br /><br />NEXT UPDATE:<br />Feb 14, 2024, 5:30pm CST<br /><br />If you have any questions, please contact Bazaarvoice Support [1214] via any of the methods included below:<br /><br />PHONE:<br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br />SUPPORT COMMUNITY:<br />Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question<br /><br />CHAT:<br />Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p>tag:status.bazaarvoice.com,2005:Incident/193670422024-02-13T12:39:19-06:002024-02-13T12:39:19-06:00Degradation - Social Commerce Like2Buy Clickthrough analytics<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>12:39</var> CST</small><br><strong>Resolved</strong> - Bazaarvoice has confirmed the data for Social Commerce Like2Buy Clickthrough analytics has been fully resolved and is closing this incident. This is the final update.<br /><br />If you have any questions, please contact Bazaarvoice Support [1192].</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>16:58</var> CST</small><br><strong>Update</strong> - Bazaarvoice has confirmed the data backfill for Social Commerce Like2Buy Clickthrough analytics has been completed and is monitoring to verify that the issue is fully resolved. We will provide further updates at the designated time below or when new information is available:<br /><br />NEXT UPDATE:<br />FEB 13, 2024, 5:00 PM CST<br /><br />[1206]<br /><br />If you have any questions, please contact Bazaarvoice Support.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>16:58</var> CST</small><br><strong>Update</strong> - Bazaarvoice expects to complete backfilling the data for Social Commerce Like2Buy Clickthrough analytics today. We will confirm the backfill was completed or provide a new ETA by our next update<br /><br /><b>NEXT UPDATE:</b><br />Feb 12, 2024, 5pm CST<br /><br />[1192]</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>16:19</var> CST</small><br><strong>Update</strong> - Bazaarvoice continues to work on backfilling the data for Social Commerce Like2Buy Clickthrough analytics via the Insights dashboard. The backfill was impacted by a related incident today (Outage - Social Commerce Insights and related tabs) but completion is still expected this week. We will continue to monitor the status and provide updates at the designated time below or when new information becomes available:<br /><br /><b>NEXT UPDATE:</b><br />Feb 9, 2024, 5:00 pm CST<br /><br />[1192]</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>16:40</var> CST</small><br><strong>Update</strong> - Bazaarvoice continues to work on backfilling the data for Social Commerce Like2Buy Clickthrough analytics via the Insights dashboard. We project the backfilling will be completed by early next week. We will continue to monitor the status and provide updates at the designated time below or when new information becomes available:<br /><br /><b>NEXT UPDATE:</b><br />Feb 5, 2024, 5:00 pm CST<br /><br />[1192]</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>15:08</var> CST</small><br><strong>Update</strong> - Bazaarvoice is still working on backfilling the data for Social Commerce Like2Buy Clickthrough analytics via the Insights dashboard. We project the backfilling to be completed by next week. Nevertheless, We will continue to monitor the status and provide updates at the designated time below or when new information becomes available:<br /><br /><b>NEXT UPDATE:</b><br />Jan 30, 2024, 5:00 pm CST<br /><br />[1192]</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>13:54</var> CST</small><br><strong>Update</strong> - Bazaarvoice is still working on backfilling the data for Social Commerce Like2Buy Clickthrough analytics via the Insights dashboard. The new timeframe for completion of backfilling data is Tuesday, January 23rd.<br />We will continue to monitor the status and provide updates at the designated time below or when new information becomes available:<br /><br /><b>NEXT UPDATE:</b><br />Jan 23, 2024, 5:00 pm CST<br /><br />[1192]</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>15:37</var> CST</small><br><strong>Update</strong> - Bazaarvoice is still working on backfilling the data for Social Commerce Like2Buy Clickthrough analytics via the Insights dashboard. Dev is now targeting Wednesday, January 10th as a completion date for backfilling the data. We will continue to monitor the status and provide updates at the designated time below or when new information becomes available:<br /><br /><b>NEXT UPDATE:</b><br />Jan 10, 2024, 5:00 pm CST</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>04:15</var> CST</small><br><strong>Update</strong> - Bazaarvoice is in the process of backfilling the data for Social Commerce Like2Buy Clickthrough analytics via the Insights dashboard. The new tentative completion date is Friday, January 5th. We will continue to monitor the status and provide updates at the designated time below or when new information becomes available:<br /><br /><b>NEXT UPDATE:</b><br />Jan 5, 2024, 5:00 pm CST<br /><br />[1192]</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>04:31</var> CST</small><br><strong>Update</strong> - Bazaarvoice is in the process of backfilling the data for Social Commerce Like2Buy Clickthrough analytics via the Insights dashboard. The new tentative completion date is Friday, December 22. We will continue to monitor the status and provide updates at the designated time below or whenever new information becomes available:<br /><br /><b>NEXT UPDATE:</b><br />Dec 22, 2023, 5:00 pm CST<br /><br />[1192]</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>15:58</var> CST</small><br><strong>Monitoring</strong> - Bazaarvoice has began backfilling the data for Social Commerce Like2Buy Clickthrough analytics via the Insights dashboard. The tentative completion date is Tuesday, December 19th. We will continue to monitor the status and provide updates at the designated time below or whenever new information becomes available:<br /><br />NEXT UPDATE:<br />Dec 19, 2023, 5:00 PM CST<br /><br />[1192]<br /><br />If you have any questions, please contact Bazaarvoice Support.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:46</var> CST</small><br><strong>Identified</strong> - Bazaarvoice has resolved the issue with the Social Commerce Like2Buy Clickthrough analytics via the Insights dashboard. We are in the process of backfilling data from November 1st to present for Clickthroughs and Clickthrough rate and expect no permanent loss in data. We will continue to monitor the status and provide updates at the designated time below or whenever new information becomes available:<br /><br />NEXT UPDATE:<br />Dec 8, 2023, 12:00 PM CST<br /><br />If you have any questions, please contact Bazaarvoice Support [1192].</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>07:49</var> CST</small><br><strong>Investigating</strong> - Bazaarvoice has identified an issue that is causing a Social Commerce Like2Buy Clickthrough analytics Insights dashboard not to update correctly. We are currently investigating this issue and will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />Dec 07, 2023, 1:00 pm CST<br /><br />(1192)<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p>tag:status.bazaarvoice.com,2005:Incident/198109862024-02-09T13:24:48-06:002024-02-09T13:24:48-06:00Degradation of Fanreel App<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>13:24</var> CST</small><br><strong>Resolved</strong> - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.<br /><br />If you have any questions, please contact Bazaarvoice Support.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>14:09</var> CST</small><br><strong>Monitoring</strong> - Meta has �confirmed the fixes made by Bazaarvoice and the Fanreel app is back online. This is currently being monitored to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />Fri. Feb. 9th, 2024, 5:00 PM CST<br /><br />[1206]<br /><br />If you have any questions, please contact Bazaarvoice Support.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>09:22</var> CST</small><br><strong>Update</strong> - Bazaarvoice has addressed issues identified by Meta regarding implementing a fix to restore functionality to the Fanreel App. Meta is now reviewing the changes. We will provide further updates at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />Fri. Feb. 9th, 2024, 4:00 PM CST<br /><br />[1206]</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>17:18</var> CST</small><br><strong>Update</strong> - Bazaarvoice has addressed issues identified by Meta regarding implementing a fix to restore functionality to the Fanreel App. Meta is now reviewing the changes. We will provide further updates at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />Wed. Feb. 7th, 2024, 4:00 PM CST<br /><br />[1206]</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>15:19</var> CST</small><br><strong>Update</strong> - Bazaarvoice continues to work with Meta on implementing a fix to restore functionality to the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />Tuesday, February 6th, 2024, 4:00 PM CST<br /><br />[1206]</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>15:39</var> CST</small><br><strong>Update</strong> - Bazaarvoice continues to work with Meta on implementing a fix to restore functionality to the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br /><br />Monday, February 5th, 2024, 4:00 PM CST<br /><br />[1206]</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>15:38</var> CST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>15:32</var> CST</small><br><strong>Update</strong> - Bazaarvoice continues to work with Meta on implementing a fix to restore functionality to the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br /><br />Monday, February 5th, 2024, 4:00 PM CST<br /><br />[1206]</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>15:35</var> CST</small><br><strong>Identified</strong> - Meta has identified remediation actions and Bazaarvoice continues to work with them on restoring functionality to the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br /><br />Friday, February 2nd, 2024, 4:00 PM CST<br /><br />[1206]</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>15:40</var> CST</small><br><strong>Update</strong> - Bazaarvoice continues to work with Meta to identify the root cause of the issue with the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br /><br />Thursday, February 1st, 2024, 4:00 PM CST<br /><br />[1206]</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:53</var> CST</small><br><strong>Update</strong> - Bazaarvoice continues to work with Meta to identify the root cause of the issue with the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br /><br />JAN 31, 2024, 4:00 PM CST<br /><br />[1206]</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>15:59</var> CST</small><br><strong>Update</strong> - Bazaarvoice continues to work with Meta to identify the root cause of the issue with the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br /><br />JAN 30, 2024, 4:00 PM CST<br /><br />[1206]</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>15:48</var> CST</small><br><strong>Update</strong> - Bazaarvoice continues to work with Meta to identify the root cause of the issue with the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br /><br />JAN 29, 2024, 4:00 PM CST<br /><br />[1206]</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>11:41</var> CST</small><br><strong>Update</strong> - Bazaarvoice continues to work with Meta to identify the root cause of the issue with the Fanreel App. We will provide further updates at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br /><br />JAN 26, 2024, 4:00 PM CST<br /><br />[1206]</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>12:12</var> CST</small><br><strong>Update</strong> - Bazaarvoice has continued to work with Meta to identify the root cause of the issue with the Fanreel App. This issue prevents end users from uploading media directly from their Facebook and Instagram accounts to the clients' galleries. We will provide further updates at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br /><br />JAN 25, 2024, 12:00 PM CST<br />[1206]</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>16:29</var> CST</small><br><strong>Investigating</strong> - Bazaarvoice has identified an issue that is causing a degradation of Fanreel App. This issue prevents end users from uploading media directly from their Facebook and Instagram accounts to the clients' galleries. Previous content in the galleries is not affected and is still visible. A root cause has yet to be determined, but we have swiftly informed Meta of the situation. <br /><br />Please note that this issue does not affect other parts of the Social Commerce platform including Facebook-related systems within the Portal. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br /><br />JAN 24, 2024, 12:00 PM CST<br /><br />[1206]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p>tag:status.bazaarvoice.com,2005:Incident/199138992024-02-06T06:09:21-06:002024-02-06T06:09:21-06:00Outage - Social Commerce Insights and related tabs<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>06:09</var> CST</small><br><strong>Resolved</strong> - Bazaarvoice has verified that the issue has been resolved and is closing this incident. The backfill of data in Social Commerce Insights is now complete and other affected Social Commerce widgets such as, Social > Instagram are now functional. This is the final update.<br /><br />[1213]<br /><br />If you have any questions, please contact Bazaarvoice Support.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>16:25</var> CST</small><br><strong>Update</strong> - Bazaarvoice is continuing to backfill data for the now-resolved Social Commerce Insights outage earlier today. The backfill is expected to complete shortly and we will provide an updated at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />Tues. Feb. 6, 2024 5pm CST</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>10:45</var> CST</small><br><strong>Monitoring</strong> - Bazaarvoice has identified and resolved an issue that was causing an outage of Social Commerce Insights. Clients may have seen blank data or experienced slow loading times. This also impacted some other Social Commerce widgets, such as Social > Instagram. Bazaarvoice does not expect any data to be lost but will need to backfill some data. This incident will be kept open for monitoring as we ensure the fix was successful for all clients. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />Mon. Feb. 5, 2024 5pm CST<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p>tag:status.bazaarvoice.com,2005:Incident/198707142024-02-02T09:13:55-06:002024-02-02T09:13:55-06:00Outage - Social Commerce consumers are experiencing an outage of display<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>09:13</var> CST</small><br><strong>Resolved</strong> - Bazaarvoice has verified that the issue has been resolved and is closing this incident. Social Commerce components such as Like2Buy and Galleries are fully operational. This is the final update.<br /><br />[1211]<br /><br />If you have any questions, please contact Bazaarvoice Support.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>16:53</var> CST</small><br><strong>Update</strong> - Bazaarvoice has resolved the issue that caused an outage of shopper-facing Social Commerce components, including Like2Buy and Galleries. We will continue monitoring the situation and update you at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />Friday, February 2nd, 2024, 5:00 pm CST<br /><br />[1211]</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>16:20</var> CST</small><br><strong>Update</strong> - Bazaarvoice continues to monitor this situation that caused an outage of shopper-facing Social Commerce components, including Like2Buy and Galleries. We will update you at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />Thursday, February 1st 2024, 5:00 pm CST<br /><br />[1211]</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>16:58</var> CST</small><br><strong>Monitoring</strong> - Bazaarvoice has implemented a fix for this issue and will continue monitoring this situation. We will update you at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />Wednesday, January 31 2024, 5:00 pm CST<br /><br />[1211]</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>16:20</var> CST</small><br><strong>Identified</strong> - Bazaarvoice has identified an issue that is causing an outage of shopper-facing Social Commerce components, including Like2Buy and Galleries. A root cause has been identified and we are actively working to resolve the issue. We will update you at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />Tuesday January 30 2024, 6:00 pm CST<br /><br />[1211]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p>tag:status.bazaarvoice.com,2005:Incident/198658202024-02-02T09:13:11-06:002024-02-02T09:13:11-06:00Partial Outage - Social Commerce Rights Requests<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>09:13</var> CST</small><br><strong>Resolved</strong> - Bazaarvoice has verified that the issue has been resolved and is closing this incident. The ability for Social Commerce clients to submit automated Rights Requests is fully operational. This is the final update.<br /><br />[1210]<br /><br />If you have any questions, please contact Bazaarvoice Support.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>09:16</var> CST</small><br><strong>Update</strong> - Bazaarvoice continues to monitor this situation that caused an issue with the Facebook Graph API that was preventing Social Commerce clients from submitting automated Rights Requests. We will update you at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />Friday, February 2nd, 2024, 10:00 am CST<br /><br />[1210]</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>09:15</var> CST</small><br><strong>Monitoring</strong> - Bazaarvoice has implemented a fix for this issue and will continue monitoring this situation. We will update you at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />Thursday, February 1st 2024, 10:00 am CST<br /><br />[1210]</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>13:03</var> CST</small><br><strong>Update</strong> - Bazaarvoice is working with Meta to investigate the root cause of an issue with the Facebook Graph API that is preventing Social Commerce clients from submitting automated Rights Requests. Manual rights requests are working properly for sending rights requests in the meantime. We will update you at the designated time below or when new information becomes available.<br /><br />NEXT UPDATE:<br />Wednesday, Jan 31st, 2024, 10:00 am CST<br /><br />[1210]</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>08:56</var> CST</small><br><strong>Update</strong> - Bazaarvoice is continuing to investigate the root cause of the issue. We will update you at the designated time below or when new information becomes available.<br /><br />NEXT UPDATE:<br />Tuesday, Jan 30th, 2024, 1:00 pm CST<br /><br />[1210]</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>05:13</var> CST</small><br><strong>Investigating</strong> - Bazaarvoice has identified an issue with Facebook Graph API due to which all Social Commerce clients are not able to submit automated Rights Requests. We are currently working to address the issue and will provide an update at the designated time below or when new information becomes available.<br /><br />NEXT UPDATE:<br />Tuesday, Jan 30th, 2024, 9:00 am CST<br /><br />[1210]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br />PHONE:<br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br />SUPPORT COMMUNITY:<br />Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question<br /><br />CHAT:<br />Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p>tag:status.bazaarvoice.com,2005:Incident/198779822024-01-31T15:17:45-06:002024-01-31T15:17:45-06:00Degradation - Catalog API failing to load product catalog<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>15:17</var> CST</small><br><strong>Resolved</strong> - Bazaarvoice has verified that the issue has been resolved and is closing this incident. The Product Catalog in the Portal application is fully operational. This is the final update.<br /><br />[1212]<br /><br />If you have any questions, please contact Bazaarvoice Support.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>14:09</var> CST</small><br><strong>Monitoring</strong> - Bazaarvoice has implemented a fix for this issue and will continue monitoring this situation. We will update you at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />Thursday, February 1st 2024, 10:00 am CST<br /><br />[1212]</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>12:14</var> CST</small><br><strong>Investigating</strong> - Bazaarvoice has identified an issue that is causing a degradation of the Product Catalog Application found in Portal (Menu > Manage Products > Product Catalog). Currently, product catalog information is not successfully loading data within the application. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />Wednesday, January 31st 2024, 3:00 pm CST<br /><br />[1212]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p>tag:status.bazaarvoice.com,2005:Incident/198578162024-01-31T09:21:38-06:002024-01-31T09:21:38-06:00Degradation - Insights Dashboards data delayed<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>09:21</var> CST</small><br><strong>Resolved</strong> - Bazaarvoice has verified that the issue has been resolved and is closing this incident. All Portal Insight Dashboards are now up to date and fully operational. This is the final update.<br /><br />[1209]<br /><br />If you have any questions, please contact Bazaarvoice Support.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>11:29</var> CST</small><br><strong>Identified</strong> - Bazaarvoice has identified a root cause for an issue that is causing a degradation of Insights Dashboards and is working to implement a fix for delayed data. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />Wednesday, Jan 31, 2024, 12:00 pm CST<br /><br />[1209]</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>12:06</var> CST</small><br><strong>Update</strong> - Bazaarvoice is working to identify a root cause for an issue that is causing a degradation of Insights Dashboards. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />Tuesday, Jan 30, 2024, 12:00 pm CST<br /><br />[1209]</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>08:33</var> CST</small><br><strong>Investigating</strong> - Bazaarvoice has identified an issue that is causing a degradation of Insights Dashboards. Production data is delayed after Jan 27th for all the clients. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />Monday, Jan 29, 2024, 1:00 pm CST<br /><br />[1209]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p>tag:status.bazaarvoice.com,2005:Incident/198166762024-01-26T13:22:52-06:002024-01-26T13:22:52-06:00Degradation - Portal Insights Dashboards<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>13:22</var> CST</small><br><strong>Resolved</strong> - Bazaarvoice has verified that the issue has been resolved and is closing this incident. All Portal Insight Dashboards are now available and fully operational. This is the final update.<br /><br />[1207]<br /><br />If you have any questions, please contact Bazaarvoice Support.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>11:28</var> CST</small><br><strong>Update</strong> - All Insights dashboards are currently performing as expected. However, Bazaarvoice continues to monitor the situation to ensure that the issue is fully resolved. We will provide an update at the designated time below or when new information becomes available.<br /><br />JAN 26, 2024, 4:00 PM CST<br /><br />[1207]<br /><br />If you have any questions, please contact Bazaarvoice Support.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>12:36</var> CST</small><br><strong>Monitoring</strong> - Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. All Portal Insight Dashboards are now available. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br /><br />JAN 25, 2024, 5:00 PM CST<br /><br />[1207]<br /><br />If you have any questions, please contact Bazaarvoice Support.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>05:19</var> CST</small><br><strong>Investigating</strong> - Bazaarvoice has identified an issue that is causing a degradation of the Portal Insights Dashboards. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br /><br />JAN 24, 2024, 12:00 PM CST<br /><br />[1207]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p>tag:status.bazaarvoice.com,2005:Incident/197539942024-01-19T10:03:37-06:002024-01-19T10:03:37-06:00Partial degradation of Connections portal content<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>10:03</var> CST</small><br><strong>Resolved</strong> - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.<br /><br />[1204]<br /><br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>10:03</var> CST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>15:55</var> CST</small><br><strong>Update</strong> - Bazaarvoice is continuing to monitor the deployed fix to ensure portal quality. We will continue to monitor to ensure resolution. <br /><br />We will provide an update at the designated time below or when new information becomes available.<br /><br />[1204]<br /><br /><br /><b>NEXT UPDATE:</b><br />Fri, Jan 19th 4:00pm CST</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>10:54</var> CST</small><br><strong>Monitoring</strong> - Bazaarvoice has identified the root cause and deployed a fix. We have confirmed that content has begun flowing into the affected client Connections portals. We will continue to monitor and confirm resolution. <br /><br />We will provide an update at the designated time below or when new information becomes available.<br /><br />[1204]<br /><br /><br /><b>NEXT UPDATE:</b><br />Thurs, Jan 18th 4:00pm CST</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>10:05</var> CST</small><br><strong>Investigating</strong> - Bazaarvoice has identified an partial degradation of the Connections portal that is causing some brand content to not populate. Our team is actively investigating for the root cause.<br /><br />We will provide an update at the designated time below or when new information becomes available.<br /><br />[1204]<br /><br /><br /><b>NEXT UPDATE:</b><br />Thurs, Jan 18h 4:00pm CST <br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p>tag:status.bazaarvoice.com,2005:Incident/196581692024-01-18T11:03:00-06:002024-01-18T11:03:00-06:00Social Commerce galleries creation feature degradation<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>11:03</var> CST</small><br><strong>Resolved</strong> - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.<br /><br />[1197]<br /><br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>16:31</var> CST</small><br><strong>Update</strong> - Bazaarvoice has restored lost photo galleries for most clients in the Social Commerce Portal. The ability to create new galleries in the Portal has already been reenabled. <br /><br />Bazaarvoice is still continuing to work with the remaining galleries for the remaining affected clients. Next updates will be provided at the designated time below or when new information becomes available:<br /><br />NEXT UPDATE:<br />Thurs Jan. 18, 2024 4:00 pm CST<br /><br />[1197]</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>17:07</var> CST</small><br><strong>Monitoring</strong> - Bazaarvoice has restored lost photo galleries for most clients in the Social Commerce Portal. The ability to create new galleries in the Portal has already been reenabled. We will continue working to recover galleries for the remaining clients. <br /><br />Next updates will be provided at the designated time below or when new information becomes available:<br /><br />NEXT UPDATE:<br />Wed Jan. 17, 2024 4:00 pm CST<br /><br />[1197]</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>14:37</var> CST</small><br><strong>Update</strong> - Bazaarvoice has restored lost photo galleries for most clients in the Social Commerce Portal. We will continue working to recover galleries for the remaining clients. The ability to create new galleries in the Portal has already been reenabled.<br /><br />Next updates will be provided at the designated time below or when new information becomes available:<br /><br /><b>NEXT UPDATE:</b><br />Tue. Jan. 16, 2024 4:00 pm CST<br /><br />[1197]</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>14:31</var> CST</small><br><strong>Update</strong> - Bazaarvoice continues to gradually recover lost galleries in Social Commerce Portal. The ability to create galleries in Social Commerce portal has already been restored.<br /><br />Next updates will be provided at the designated time below or when new information becomes available:<br /><br /><b>NEXT UPDATE:</b><br />Fri. Jan. 12, 2024 4:00 pm CST<br /><br />[1197]</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>15:46</var> CST</small><br><strong>Update</strong> - Bazaarvoice has restored the ability to create galleries and continues investigating the issue that causes galleries to disappear in Social Commerce Portal. <br /><br />Next updates will be provided at the designated time below or when new information becomes available:<br /><br />[1197]<br /><br /><b>NEXT UPDATE:</b><br />Wed. Jan. 10, 2024, 4pm CST<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>10:13</var> CST</small><br><strong>Investigating</strong> - Bazaarvoice has identified an issue with Social Commerce that is preventing users from creating new galleries. <br /><br />A root cause has yet to be determined and Bazaarvoice is working on recovering old galleries and fixing gallery creation. We will provide an update at the designated time below or when new information becomes available.<br /><br />[1197]<br /><br /><b>NEXT UPDATE:</b><br />Tue. Jan. 9, 2024 4 PM CST<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p>tag:status.bazaarvoice.com,2005:Incident/197424172024-01-18T10:43:47-06:002024-01-18T10:43:47-06:00Intermittent degradation of submission<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>10:43</var> CST</small><br><strong>Resolved</strong> - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.<br /><br />[1202]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>08:11</var> CST</small><br><strong>Update</strong> - Bazaarvoice continues to monitor the implemented fix. The next update will be at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />Jan 19, 2024, 10:00 am CST<br /><br />[1202]</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>13:50</var> CST</small><br><strong>Monitoring</strong> - Bazaarvoice has identified an intermittent degradation of submission that is causing a small percentage of submission application services to fail. A root cause has been determined with a fixed deployed. We are now monitoring to ensure resolution. <br /><br />We will provide an update at the designated time below or when new information becomes available.<br /><br />[1202]<br /><br /><b>NEXT UPDATE:</b><br />Wed, Jan 17th 4:00pm CST <br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p>tag:status.bazaarvoice.com,2005:Incident/197269802024-01-18T04:07:08-06:002024-01-18T04:07:08-06:00Partial Reporting Services Outage<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>04:07</var> CST</small><br><strong>Resolved</strong> - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>15:16</var> CST</small><br><strong>Update</strong> - Bazaarvoice has successfully completed running all backfill reporting jobs. All new reports are processing as expected. We will continue to monitor. <br /><br />We will provide any necessary updates or resolve this incident by the designated time below. <br /><br />[1201]<br /><br />NEXT UPDATE:<br />Thurs, Jan 18th 5:00pm CST</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>13:36</var> CST</small><br><strong>Monitoring</strong> - Bazaarvoice has restored reporting service and we have confirmed new reports can complete successfully. The fix is now being monitored. <br /><br />We are working on rerunning the backlog. Expected completion of backlog fill is end of day tomorrow. (Wed, Jan 17th) <br /><br />We will provide an update at the designated time below or when new information becomes available.<br /><br />[1201]<br /><br />NEXT UPDATE:<br />Wed, Jan 17th 5:00pm CST</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>11:07</var> CST</small><br><strong>Investigating</strong> - Bazaarvoice has identified an issue that is causing a partial outage of services for reporting. This does not impact regularly scheduled reports. A root cause has yet to be determined. <br /><br />We will provide an update at the designated time below or when new information becomes available.<br /><br />[1201]<br /><br /><b>NEXT UPDATE:</b><br />Tues, Jan 16th 5:00pm CST <br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p>tag:status.bazaarvoice.com,2005:Incident/196929172024-01-13T08:57:03-06:002024-01-13T08:57:03-06:00Outage - Social Commerce consumer are experiencing an outage of display<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>08:57</var> CST</small><br><strong>Resolved</strong> - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.<br /><br />If you have any questions, please contact Bazaarvoice Support.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>23:00</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented. Bazaarvoice will continue to monitor the situation. <br />We will update you at the designated time below.<br /><br /><b>NEXT UPDATE:</b><br />Saturday, January 13, 2024, 10:00 am CST</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>21:49</var> CST</small><br><strong>Update</strong> - Bazaarvoice is continuing to investigate the root cause of the issue. We will update you at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />Saturday, January 13 2024, 12:00 am CST<br /><br />If you have any questions, please get in touch with Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>19:57</var> CST</small><br><strong>Update</strong> - Bazaarvoice has identified an issue causing an outage of display for Social Commerce. We are currently working to identify a resolution. <br /><br /><b>NEXT UPDATE:</b><br /><br />Friday January 12, 2024, 10:00 pm CST<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>17:51</var> CST</small><br><strong>Investigating</strong> - Bazaarvoice has identified an issue that is causing an outage of Social Commerce, this issues impacts Like2Buy and Galleries A root cause has been determined. We are actively working to resolve the issue. We will update you at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />Friday January 12 2024, 8:00 pm CST<br /><br />[1200]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p>tag:status.bazaarvoice.com,2005:Incident/196510662024-01-10T09:52:28-06:002024-01-10T09:52:28-06:00Social Commerce "Add Notes" functionality degraded<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>09:52</var> CST</small><br><strong>Resolved</strong> - Bazaarvoice has confirmed that the ability to add notes in Social Commerce portal is restored. This issue is resolved and this incident is being closed. This is the final update.<br /><br />If you have any questions, please contact Bazaarvoice Support.<br /><br />[1196]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>09:29</var> CST</small><br><strong>Monitoring</strong> - Bazaarvoice has implemented a fix for Social Commerce "Add Notes" feature.<br /><br />We will continue to monitor the status and provide updates at the designated time below or when new information becomes available:<br /><br />[1196]<br /><br /><b>NEXT UPDATE:</b><br />Wed. Jan. 10, 2024 11am CST<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>17:09</var> CST</small><br><strong>Investigating</strong> - Bazaarvoice has identified an issue with Social Commerce that is preventing users from leaving notes using the "Add Notes" section.<br /><br />A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.<br /><br />[1196]<br /><br /><b>NEXT UPDATE:</b><br />Wed. Jan. 10, 2024 11am CST<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p>tag:status.bazaarvoice.com,2005:Incident/194297032023-12-15T12:04:50-06:002023-12-15T12:04:50-06:00Degradation - Social Commerce Dashboard<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>12:04</var> CST</small><br><strong>Resolved</strong> - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.<br /><br />If you have any questions, please contact Bazaarvoice Support.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>11:01</var> CST</small><br><strong>Update</strong> - Service has been successfully restored since 10:28 am CST, and we are actively monitoring the Social Commerce dashboard's status. We will provide an update at the designated time below or when new information becomes available.<br /><br />NEXT UPDATE:<br />Friday Dec 15, 2023, 12 pm CST<br /><br />[1194]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br />PHONE:<br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br />SUPPORT COMMUNITY:<br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br />CHAT:<br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)<br />Posted Thursday, Dec 14, 11:00 AM CST</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>11:19</var> CST</small><br><strong>Monitoring</strong> - At 9:42 am CST, Bazaarvoice identified an issue leading to degraded performance in the Social Commerce Dashboard. This incident affected multiple workflows within the dashboard. Service was successfully restored at 10:28 am CST, and we are actively monitoring the dashboard's status.<br />We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />Thursday, Dec 14, 2023, 12 pm CST<br /><br />[1194]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p>tag:status.bazaarvoice.com,2005:Incident/194216892023-12-15T10:30:27-06:002023-12-15T10:30:27-06:00Degradation - Workbench unvailable for c1 Clients<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>10:30</var> CST</small><br><strong>Resolved</strong> - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.<br /><br />If you have any questions, please contact Bazaarvoice Support.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>16:59</var> CST</small><br><strong>Update</strong> - Bazaarvoice is continuing to monitor to confirm a complete resolution of the issue. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />Fri. Dec. 15, 2023, 5pm CST</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>16:18</var> CST</small><br><strong>Update</strong> - Bazaarvoice is actively monitoring to confirm a complete resolution of the issue. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />Thursday, Dec. 14, 2023, 5pm CST</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>16:12</var> CST</small><br><strong>Monitoring</strong> - Bazaarvoice has taken steps to address the workbench degradation and C1 clients should now be able to access the workbench. We are continuing to monitor to ensure the issue is and will remain fully resolved. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />Wed. Dec. 13, 2023 5pm CST</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>15:36</var> CST</small><br><strong>Investigating</strong> - Bazaarvoice has identified an issue that is causing a degradation of the Workbench portal for clients on our c1 server cluster. Affected clients will not be able to access the workbench, impacting the ability to manage R&R and Q&A content (view, respond to, add notes to, etc.). Clients on c1 may also experience these content management issues via the Response API, which may impact 3rd party extensions (ex. Sprinklr). When accessing the workbench, the browser URL will include c1, c2, c3, etc. - only the subset of clients who see c1 are impacted.<br /><br />A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.<br /><br />[1193]<br /><br /><b>NEXT UPDATE:</b><br />Tues. Dec. 12, 2023 5pm CST<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)<br />UNITED KINGDOM: 0800 368 0991 (toll free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question<br /><br /><b>CHAT:</b><br />Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)</p>