Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.
If you have any questions, please contact Bazaarvoice Support.
Posted Mar 05, 2021 - 18:16 CST
Update
Bazaarvoice has already implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. Updates to cases sent via email replies to automated notifications between March 3rd, 1 pm CST and March 4th, 10 am CST time were not received and cannot be recovered. Clients that received emails bounced back should resend their message. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Friday, Mar 5th, 2021 by 5 pm CST
If you have any questions, please contact Bazaarvoice Support.
Posted Mar 05, 2021 - 11:33 CST
Update
Bazaarvoice has already implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. Updates to cases sent via email replies to automated notifications between March 3rd, 1 pm CST and March 4th, 10 am CST time were not received and cannot be recovered. Clients that received emails bounced back should resend their message. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Friday, Mar 5th, 2021 by 12 pm CST
If you have any questions, please contact Bazaarvoice Support.
Posted Mar 04, 2021 - 15:12 CST
Monitoring
Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. Emails/replies that got sent to after March 3rd, 1 pm CST until March 4th, 10 am CST may have failed to deliver. Clients that got their emails bounced back should resend their messages. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Thursday, Mar 4th, 2021 by 1 pm CST
If you have any questions, please contact Bazaarvoice Support.
Posted Mar 04, 2021 - 10:58 CST
Investigating
Bazaarvoice has identified an issue where clients cannot open support tickets, or reply to existing tickets, by using email . A root cause has yet to be determined. Please note, Support Community (https://support.bazaarvoice.com/) system is working and tickets are being successfully open. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Thursday, Mar 4th, 2021 by 11 am CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Mar 04, 2021 - 09:40 CST
This incident affected: Support Community (Case Submission).