Bazaarvoice Status - Degradation - Delay of fresh content in Workbench for C3 clients

Degradation - Delay of fresh content in Workbench for C3 clients

Incident Report for Bazaarvoice

Resolved

Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.

Posted Feb 19, 2021 - 14:13 CST

Investigating

Bazaarvoice has identified an issue that is causing a delay of recently submitted content from appearing within the workbench for some of our clients. Clients affected are located on our "c3" cluster. Clients can identify which cluster they are on by logging into their workbench and looking at the URL which will start with "https://workbench-" followed by the cluster number. Please note, this does not affect display or submission on client sites.

Engineering is aware of the issue and currently working to address the degradation.

NEXT UPDATE:
Friday, Feb 19th, 2021 by 5 pm CST

[998]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Posted Feb 19, 2021 - 12:03 CST

This incident affected: Bazaarvoice Portal (Workbench).