Bazaarvoice has now deployed for all affected clients who chose not to manually redeploy. This provides the fix to all affected clients and this issue is now being considered as resolved. If you continue to experience any issues, please reach out to Bazaarvoice Support for further assistance.
NEXT UPDATE: This is the final update.
Posted Sep 22, 2020 - 16:31 CDT
Update
Engineering is continuing to work on resolving this issue for clients who choose not to manually deploy at this time. More info will be shared here as it becomes available.
NEXT UPDATE: Tues. September 22nd at 5 pm CST
Posted Sep 21, 2020 - 12:45 CDT
Identified
Bazaarvoice has identified an issue with clients who have deployed implementations within the Configuration Hub between August 7, 2020 - September 12, 2020. Clients who have deployed between this time frame are only affected with an error if their code integration utilizes lazy or deferred loading. Clients who lazy or defer load Bazaarvoice can manually redeploy their implementation within the Configuration Hub to resolve. Engineering is working on resolving the issue for those clients who chose to not manually redeploy.
We will provide an update at the designated time below or when new information becomes available.
[CCS37195]
NEXT UPDATE:
Monday, September 21st at 3 pm CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Sep 18, 2020 - 15:52 CDT
This incident affected: Conversations Platform (Content Display).