Bazaarvoice has identified an issue that is causing a degradation of Portal > Insights. As of the time of this post, data is 3 days stale instead of showing the current day's fresh data. A root cause has yet to be determined and the issue is still being investigated. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Tues. Jan. 24, 2023 12pm CST
[1099]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jan 20, 2023 - 14:00 CST
This incident affected: Bazaarvoice Portal (Portal Applications).