Bazaarvoice has identified and corrected the issue which has caused the latency. After monitoring the situation post correction, we have verified that the issue has been resolved and are closing this incident. This is the final update.
If you have any questions, please contact Bazaarvoice Support.
(1060)
Posted Jan 10, 2022 - 06:11 CST
Update
Bazaarvoice has identified an additional and short Conversations API latency during the day. Engineering is continuing to investigate and fix the root cause of the issue. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE Monday, January 10th at 12pm CST
Posted Jan 07, 2022 - 11:50 CST
Identified
Bazaarvoice has identified the root cause of the issue and is working on a resolution. During systems monitoring, no additional degradation of the Conversations API was found. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE
Friday, January 7th at 12pm CT
Posted Jan 06, 2022 - 16:20 CST
Update
Bazaarvoice is continuing to investigate an issue that caused a degradation of the Conversations API. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Thurs. Jan 6th, 2022 at 10:00 am CT
[1060]
Posted Jan 06, 2022 - 00:38 CST
Investigating
Bazaarvoice has identified an issue that caused a degradation of the Conversations API between January, 5th 2022 18:15 CST and January, 5th 2022 19:15 CST. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Thurs. Jan 6th, 2022 at 1:00 am CT
[1060]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jan 05, 2022 - 20:57 CST
This incident affected: Legacy (PRR) Platform (API Services) and Conversations Platform (API Services).