Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.
If you have any questions, please contact Bazaarvoice Support.
Posted May 10, 2019 - 10:19 CDT
Update
The backfill has been completed. We are now generating the Email Funnel report and the current estimate of resolution is Monday, May 13.
NEXT UPDATE: Friday, May 10th 12:00pm CST
Posted May 08, 2019 - 12:12 CDT
Update
We are continuing to complete the backfill of data. We expect this to be completed later this evening.
NEXT UPDATE: Wednesday, May 8th 12:00 pm CST
Posted May 07, 2019 - 12:09 CDT
Update
We are currently completing the backfill of data. This process is taking a little longer than expected.
NEXT UPDATE: Tuesday, May 7th 12:00 pm CST
Posted May 06, 2019 - 10:02 CDT
Update
We are currently back filling the data from April 16th- April 24th and monitoring the situation to verify that the issue has been fully resolved. Back filling the data is taking longer than expected. We are expecting to have the reports up to date by Monday May 6th.
NEXT UPDATE: Monday, May 6th 12:00pm CST
If you have any questions, please contact Bazaarvoice Support.
Posted May 03, 2019 - 16:34 CDT
Update
We are currently back filling the data from April 16th- April 24th and monitoring the situation to verify that the issue has been fully resolved. Back filling the data is taking longer than expected. We are expecting to have the reports up to date by Friday May 3rd.
NEXT UPDATE: Thursday, May 2nd 12:00pm CST
If you have any questions, please contact Bazaarvoice Support.
Posted Apr 30, 2019 - 11:01 CDT
Update
We are currently back filling the data from April 16th- April 24th and monitoring the situation to verify that the issue has been fully resolved.
NEXT UPDATE: Tuesday, April 30th 12:00pm CST
If you have any questions, please contact Bazaarvoice Support.
Posted Apr 29, 2019 - 10:07 CDT
Monitoring
Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We are currently back filling the data from April 16th- April 24th. We will provide an update at the designated time below or when new information becomes available whichever comes first.
NEXT UPDATE: Monday, April 29th 12:00pm CST
If you have any questions, please contact Bazaarvoice Support.
Posted Apr 26, 2019 - 09:22 CDT
Investigating
Bazaarvoice has identified an issue that is causing a degradation of the Email Funnel Reports for clients on the C7 Cluster. (Clients can identify which cluster they are on by logging into their workbench and looking at the URL which will start with "https://workbench-" followed by the cluster number.) The email data is missing for April 16th- April 24th. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available whichever comes first. [814]
NEXT UPDATE: Thursday, April 25th 12:00pm CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)