Some users cannot access dashboards via workbench
Incident Report for Bazaarvoice
Resolved
This incident has been resolved.
Posted Dec 10, 2019 - 10:19 CST
Monitoring
WorkBench Users that do not have an email address associated with their portal account are having issues accessing the dashboards. Our engineering team has put a fix in place for US clusters. The fix for EMEA is underway.

NEXT UPDATE:
5 PM CST, Dec. 10th, 2019
Posted Dec 10, 2019 - 09:46 CST
Identified
Some users are unable to access dashboards via the Workbench and are being redirected to the login screen. Root cause has been identified. [916]

NEXT UPDATE:
11 AM CST, Dec. 10th, 2019

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Dec 09, 2019 - 15:34 CST