Bazaarvoice Status - Degradation - Product Catalog Application

Degradation - Product Catalog Application

Incident Report for Bazaarvoice

Resolved

Bazaarvoice has identified and resolved an issue with the Product Catalog application and all its features are fully functioning as expected.

[1023]

If you have any questions, please contact Bazaarvoice Support.

Posted Jun 14, 2021 - 19:23 CDT

Monitoring

Bazaarvoice is currently in the process of deploying a fix for the issue. Once the update has been deployed, Bazaarvoice will monitor the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Tuesday, June 15th by 9am CT

If you have any questions, please contact Bazaarvoice Support.

Posted Jun 14, 2021 - 16:50 CDT

Identified

Bazaarvoice has identified the root cause and is currently working on a resolution. Please note, only the product list is impacted by this error where data not loading as expected. Brands, Categories and all other functionality is working as expected. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Monday, June 14th by 5pm CT

If you have any questions, please contact Bazaarvoice Support.

Posted Jun 14, 2021 - 16:19 CDT

Investigating

Bazaarvoice has identified an issue that is causing a degradation of the Product Catalog Application found in Portal (Menu > Manage Products > Product Catalog). Currently, product catalog information is not successfully loading data within the application. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

[1023]

NEXT UPDATE:
Monday, June 14th by 5pm CT

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Posted Jun 14, 2021 - 16:14 CDT

This incident affected: Bazaarvoice Portal (Portal Applications).