The issue has been resolved now and all Instagram Video content should be accessible for viewing. This is the final update.
[970]
If you have any questions, please contact Bazaarvoice Support.
Posted Sep 21, 2020 - 06:20 CDT
Update
Bazaarvoice is working on deploying a solution to resolve the issue with some Instagram Video content not working as expected. Currently, all affected Instagram videos posted in 2020 are resolved and now playable. Affected historical content is currently in the process of being resolved.
NEXT UPDATE:
Tuesday, September 22nd by 12 pm CST
If you have any questions, please contact Bazaarvoice Support.
Posted Sep 18, 2020 - 11:36 CDT
Update
Bazaarvoice has identified the root cause of the issue with some Instagram Video content not working as expected and is working on a resolution. We will provide an update at the designated time below or when new information becomes available whichever comes first.
Next Update: Friday, September 18th by 12 pm CST.
If you have any questions, please contact Bazaarvoice Support.
Posted Sep 14, 2020 - 09:37 CDT
Update
We are continuing to work on a fix for this issue.
Posted Sep 08, 2020 - 10:00 CDT
Update
We are continuing to work on a fix for this issue.
Posted Sep 08, 2020 - 09:59 CDT
Identified
Bazaarvoice has identified an issue that is causing a degradation of Curations service - some Instagram video content is inaccessible. The Curations team has identified the root cause of the issue and is working on a solution. We will provide an update at the designated time below or when new information becomes available. (970)
NEXT UPDATE: Monday, Sept 14th, 9:00 am CT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Sep 08, 2020 - 09:57 CDT
This incident affected: Social Commerce (Content Display).