Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.
If you have any questions, please contact Bazaarvoice Support.
Posted Aug 19, 2019 - 12:38 CDT
Update
Bazaarvoice continues to investigate this issue affecting a limited amount of users from accessing the Dashboards. We will provide an update at the designated time below or when new information becomes available whichever comes first.
NEXT UPDATE: Monday, August 19th - 12pm CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
Posted Aug 16, 2019 - 16:22 CDT
Investigating
Bazaarvoice has identified an issue that is causing a degradation of access for a limited amount of users. An impacted user is currently receiving a 504 error after accessing Reports > Dashboards: Ratings & Reviews. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available whichever comes first.
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NEXT UPDATE: Friday, August 16th at 5pm CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)