Bazaarvoice has verified that the missing data for April 26th has been restored and is now closing this incident. Please note that there is still a separate, ongoing issue with the Email Funnel Report that affects clients on the C7 cluster. A separate incident has been posted for the C7 issue and any new information regarding that issue will be provided in that incident notice.
This is the final update for this incident.
If you have any questions, please contact Bazaarvoice Support.
Posted May 08, 2019 - 07:54 CDT
Update
Email Funnel Report is only missing April 26 data and is up to date through May 6. We are currently waiting for the backfilled data to be complete.
NEXT UPDATE: Thursday May 9th 12:00 pm CST
Posted May 07, 2019 - 13:39 CDT
Update
We are currently completing the backfill of data. This process is taking a little longer than expected.
NEXT UPDATE: Tuesday, May 7th 12:00 pm CST
Posted May 06, 2019 - 10:00 CDT
Monitoring
Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available whichever comes first.
NEXT UPDATE: Monday May 6th 12:00 pm CST
If you have any questions, please contact Bazaarvoice Support.
Posted May 03, 2019 - 16:32 CDT
Update
Bazaarvoice is continuing to work on resolving the issue. We will provide an update at the designated time below or when new information becomes available whichever comes first. If you have any questions, please contact Bazaarvoice Support. NEXT UPDATE: 12:00 pm CT - May 3, 2019
Posted May 01, 2019 - 15:59 CDT
Update
Bazaarvoice is continuing to work on resolving the issue. We will provide an update at the designated time below or when new information becomes available whichever comes first. If you have any questions, please contact Bazaarvoice Support.
NEXT UPDATE: 12:00 pm CT - May 1, 2019
Posted Apr 30, 2019 - 13:00 CDT
Identified
Bazaarvoice has identified an issue that is resulting in the Email Engagement reports displaying data only through April 25. A root cause has been identified and we are working on addressing the issue. An update will be provided at the designated time below or when new information becomes available whichever comes first. [815]
NEXT UPDATE: 12:00 pm CT - April, 30, 2019
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)