Bazaarvoice has identified the root cause of the Support Communities degradation, and after testing a potential fix on staging, the fix has now been released to production. We expect users should no longer experience issues with the Support Community. If you still encounter any issues, please open a ticket with Bazaarvoice Support.
Posted Oct 20, 2020 - 15:01 CDT
Identified
Bazaarvoice identified an issue that is causing a degradation of the Support Community (support.bazaarvoice.com). As a result, some users can experience slow performance, timeouts, and connectivity issues while accessing the Salesforce Communities and sites. We also expect this issue may prevent users from seeing their open and historical tickets. Opening new cases and live chat functionality is still up and running.
[SFDC564]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Oct 19, 2020 - 10:48 CDT
This incident affected: Support Community (Case Submission).