Bazaarvoice has verified that the issue has been resolved and is closing this incident. Submission processing for Reviews on C1 has returned to normal. This is the final update.
If you have any questions, please contact Bazaarvoice Support.
Posted Dec 14, 2022 - 14:30 CST
Update
Bazaarvoice is still monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: Wednesday, December 14, 2022, at 02:00 pm CST
Posted Dec 14, 2022 - 10:05 CST
Monitoring
Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Wednesday, December 14, 2022, at 09:00 am CST
If you have any questions, please contact Bazaarvoice Support.
Posted Dec 13, 2022 - 16:12 CST
Update
Bazaarvoice is continuing to investigate an issue causing a delay in recently submitted content appearing in the content management tool for clients on the C1 cluster. This issue does not impact the submission of content.
NEXT UPDATE: Tuesday, December 13, 2022, at 11:00 am CST
Posted Dec 13, 2022 - 07:42 CST
Investigating
Bazaarvoice has identified an issue causing a delay in recently submitted content appearing in the content management tool for clients on the C1 cluster. This issue does not impact the submission of content.
—How to identify the Bazaarvoice cluster.—
When the administrator attempts to access the Workbench, the client user can see the URL https://workbench-c[1-7].bazaarvoice.com; the number after the 'c' states which cluster your Workbench is on. If you see 'c1', this degradation may impact your content management tool. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. (1094)
NEXT UPDATE: Tuesday, December 13, 2022, at 8:00 am CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Dec 12, 2022 - 20:58 CST
This incident affected: Bazaarvoice Portal (Portal Applications, Workbench).