Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support.
Posted Apr 24, 2024 - 11:38 CDT
Monitoring
Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: APR 24, 2PM CST
Posted Apr 24, 2024 - 10:38 CDT
Investigating
Bazaarvoice has identified an issue that is causing a degradation of "Access the Support Community" links in Portal. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
A temporary workaround was created, and clients will be asked to Sign-In again in Support Community using the "Sign In" button.
NEXT UPDATE: APR 24, 2024, 1PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
Posted Apr 24, 2024 - 09:35 CDT
This incident affected: Support Community (Case Submission).