Bazaarvoice

All Systems Operational

Conversations Platform ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Syndication ? Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
SEO Service ? Operational
90 days ago
100.0 % uptime
Today
Feed Processing ? Operational
90 days ago
100.0 % uptime
Today
SFTP Service ? Operational
90 days ago
100.0 % uptime
Today
Legacy (PRR) Platform ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Syndication ? Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
SEO Service ? Operational
90 days ago
100.0 % uptime
Today
Feed Processing ? Operational
90 days ago
100.0 % uptime
Today
SFTP Service ? Operational
90 days ago
100.0 % uptime
Today
Social Commerce ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Collection Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Syndication Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Granify Operational
90 days ago
100.0 % uptime
Today
Affable Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Portal ? Operational
90 days ago
100.0 % uptime
Today
Portal Applications ? Operational
90 days ago
100.0 % uptime
Today
Try It and Retailer Sampling ? Operational
90 days ago
100.0 % uptime
Today
Configuration Hub ? Operational
90 days ago
100.0 % uptime
Today
Workbench Operational
90 days ago
100.0 % uptime
Today
Connections ? Operational
90 days ago
100.0 % uptime
Today
Brand Edge ? Operational
90 days ago
100.0 % uptime
Today
Brand Community Sampling ? Operational
90 days ago
100.0 % uptime
Today
Branded Sampling Portal ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
Support Community Operational
90 days ago
100.0 % uptime
Today
Case Submission Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Knowledge Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Developer Portal Operational
90 days ago
100.0 % uptime
Today
Partner Integrations ? Operational
90 days ago
100.0 % uptime
Today
Contextual Commerce Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Sep 15, 2025
Resolved - Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Sep 15, 09:15 CDT
Update - Bazaarvoice is continuing to monitor the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

September 15th, 2025, 5:00 PM CST

If you have any questions, please contact Bazaarvoice Support.

Sep 12, 16:45 CDT
Monitoring - Bazaarvoice has implemented a solution and content processing is operational for all clients. We are monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

September 12th, 2025, 5:00 PM CST

If you have any questions, please contact Bazaarvoice Support.

Sep 11, 13:43 CDT
Investigating - Bazaarvoice has identified a degradation of content processing impacting clients on Cluster 4 in the US region. Users are able to submit content, but content processing is delayed up to 24 hours. We are currently investigating this issue and will provide an update at the designated time below or when new information becomes available.

Note: Clients can identify which cluster they are on by navigating to the Portal > Hosting Summary section.

NEXT UPDATE:

September 11th, 2025, 5:00 PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu, and select “Open a Case” to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community, and select the “Live Chat” button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)

Sep 11, 11:15 CDT
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025
Sep 11, 2025
Sep 10, 2025

No incidents reported.

Sep 9, 2025
Completed - The scheduled maintenance has been completed.
Sep 9, 05:10 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 03:30 CDT
Scheduled - Bazaarvoice will be performing scheduled maintenance on the staging environment from 8.30am UTC - 10.10am UTC. During this time, clients may notice impacts in staging applications including Portal (Manage Content and Catalog), Workbench, and Connections. This may include inability to submit content (e.g. Client Response), modify content (e.g. moderation), manage contributors/badges, or access the relevant portal. In other cases, clients may notice delays in publishing or stale UGC data during this timeframe. Functionality will be restored at the end of the maintenance window.
Sep 8, 10:01 CDT
Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.