Identified - Bazaarvoice has identified the root cause of the issue and is working on a resolution. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
May 6, 4:00 AM CST
[1230]
May 03, 2024 - 14:18 CDT
Update - Bazaarvoice continues investigating the issue that is causing delays in the visibility of recently submitted content, affecting BV-hosted display, the Portal Ratings & Reviews tool, and the Conversation API. We are actively working on implementing a fix and will provide the next update at the designated time below or when new information becomes available.
NEXT UPDATE:
May 3, 2024, 3:00 PM CST
[1230]
May 03, 2024 - 02:55 CDT
Update - Bazaarvoice is continuing to work on the issue that is causing delays in the visibility of recently submitted content, affecting BV-hosted display, the Portal Ratings & Reviews tool, and the Conversation API. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
May 3, 4:00 AM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
May 02, 2024 - 13:49 CDT
Investigating -
Bazaarvoice has identified an issue that is causing recently submitted content visibility delay in Portal Ratings & Reviews tool and Conversation API. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
May 2, 3:00 PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
May 02, 2024 - 03:15 CDT