Update - Bazaarvoice continues monitoring DCE API to ensure the service continues working without issues and API calls made to DCE platform are returned successfully.
The issue will be monitored until full resolution of the issue is confirmed.
An update will be provided at the designated time below or when new information becomes available.
NEXT UPDATE: June 10th, 2025, 12PM CST
[1317]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jun 09, 2025 - 12:30 CDT
Update - Bazaarvoice continues monitoring the DCE API to ensure the service continues working without issues and API calls made to DCE platform are returned successfully.
The issue will be monitored until full resolution of the issue is confirmed.
An update will be provided at the designated time below or when new information becomes available.
NEXT UPDATE: June 9th, 2025, 12 PM CST
[1317]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jun 06, 2025 - 14:35 CDT
Monitoring - Bazaarvoice has identified and fixed the issue that was causing the error 404 for DCE API export calls. The calls should now be working as expected.
Further monitoring will be continued to ensure there are no follow up issues and that everything is working as expected moving forward.
An update will be provided at the designated time below or when new information becomes available.
NEXT UPDATE: June 6th, 2025, 3PM CST
[1317]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jun 06, 2025 - 07:25 CDT
Investigating - Bazaarvoice has identified an issue that is causing the error 404 for DCE API export calls. We are currently investigating the root cause of the error.
An update will be provided at the designated time below or when new information becomes available.
NEXT UPDATE: June 6th, 2025, 10AM CST
[1317]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jun 06, 2025 - 02:40 CDT
Conversations Platform
?
Operational
90 days ago
99.99
% uptime
Today
Content Display
?
Operational
90 days ago
100.0
% uptime
Today
Content Submission
?
Operational
90 days ago
100.0
% uptime
Today
Syndication
?
Operational
90 days ago
100.0
% uptime
Today
API Services
?
Operational
90 days ago
99.93
% uptime
Today
Moderation Service
?
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
?
Operational
90 days ago
100.0
% uptime
Today
SEO Service
?
Operational
90 days ago
100.0
% uptime
Today
Feed Processing
?
Operational
90 days ago
100.0
% uptime
Today
SFTP Service
?
Operational
90 days ago
100.0
% uptime
Today
Legacy (PRR) Platform
?
Operational
90 days ago
100.0
% uptime
Today
Content Display
?
Operational
90 days ago
100.0
% uptime
Today
Content Submission
?
Operational
90 days ago
100.0
% uptime
Today
Syndication
?
Operational
90 days ago
100.0
% uptime
Today
API Services
?
Operational
90 days ago
100.0
% uptime
Today
Moderation Service
?
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
?
Operational
90 days ago
100.0
% uptime
Today
SEO Service
?
Operational
90 days ago
100.0
% uptime
Today
Feed Processing
?
Operational
90 days ago
100.0
% uptime
Today
SFTP Service
?
Operational
90 days ago
100.0
% uptime
Today
Social Commerce
?
Operational
90 days ago
100.0
% uptime
Today
Content Display
?
Operational
90 days ago
100.0
% uptime
Today
Content Collection
Operational
90 days ago
100.0
% uptime
Today
Portal
?
Operational
90 days ago
100.0
% uptime
Today
Syndication
Operational
90 days ago
100.0
% uptime
Today
API Services
?
Operational
90 days ago
100.0
% uptime
Today
Moderation Service
?
Operational
90 days ago
100.0
% uptime
Today
Granify
Operational
90 days ago
100.0
% uptime
Today
Affable
Operational
90 days ago
100.0
% uptime
Today
Bazaarvoice Portal
?
Operational
90 days ago
100.0
% uptime
Today
Portal Applications
?
Operational
90 days ago
100.0
% uptime
Today
Try It and Retailer Sampling
?
Operational
90 days ago
100.0
% uptime
Today
Configuration Hub
?
Operational
90 days ago
100.0
% uptime
Today
Workbench
Operational
90 days ago
100.0
% uptime
Today
Connections
?
Operational
90 days ago
100.0
% uptime
Today
Brand Edge
?
Operational
90 days ago
100.0
% uptime
Today
Brand Community Sampling
?
Operational
90 days ago
100.0
% uptime
Today
Branded Sampling Portal
?
Operational
90 days ago
100.0
% uptime
Today
Content Submission
?
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
?
Operational
90 days ago
100.0
% uptime
Today
Support Community
Operational
90 days ago
100.0
% uptime
Today
Case Submission
Operational
90 days ago
100.0
% uptime
Today
Live Chat
?
Operational
90 days ago
100.0
% uptime
Today
Phone Support
Operational
90 days ago
100.0
% uptime
Today
Knowledge
Operational
90 days ago
100.0
% uptime
Today
Knowledge Base
Operational
90 days ago
100.0
% uptime
Today
Bazaarvoice Developer Portal
Operational
90 days ago
100.0
% uptime
Today
Partner Integrations
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jun 10, 2025
No incidents reported today.
Jun 9, 2025
Unresolved incident: DCE API exports calls error 404.
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jun 5, 09:35 CDT
Update -
Bazaarvoice will continue monitoring the export feeds backend status to ensure there are no additional issues.
All the feeds for June 2nd, 2025 have been delivered on June 3rd, 2025 within 8:00 am UTC. Backfilled data from June 1st is available in the June 3rd feeds.
We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: June 5th, 2025, 8AM CST
[1316]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jun 4, 10:54 CDT
Update -
Bazaarvoice will continue monitoring the export feeds backend status to ensure there are no additional issues.
All the feeds for June 2nd, 2025 have been delivered on June 3rd, 2025 within 8:00 am UTC. Backfilled data from June 1st is available in the June 3rd feeds.
We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: June 4th, 2025, 8AM CST
[1316]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jun 3, 10:49 CDT
Monitoring -
Bazaarvoice will continue monitoring the export feeds backend status to ensure there are no additional issues.
All the feeds for June 2nd, 2025 have been delivered on June 3rd, 2025 within 8:00 am UTC. Backfilled data from June 1st is available in the June 3rd feeds.
We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: June 4th, 2025, 11AM CST
[1316]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jun 3, 08:19 CDT
Update -
Bazaarvoice has identified an issue that has caused a missed delivery of feed exports (Ratings, Standard Client, DCE, SEO) for the data of June 1st (supposed to be delivered on June 2nd).
The feeds missed on the 2nd of June will not be delivered. The data is expected to be backfilled on the next feed delivery date on June 3rd.
We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: June 3rd, 2025, 8:00 AM CST
[1316]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jun 2, 14:24 CDT
Investigating -
Bazaarvoice has identified an issue that has caused a missed delivery of feed exports (Ratings, Standard Client, DCE, SEO) for the data of June 1st (supposed to be delivered on June 2nd).
We are currently working to address the delay and deliver the expected feeds. The data is expected to be backfilled on the next feed delivery date on June 3rd.
We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: June 2nd, 2025, 3:00 PM CST
[1316]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jun 2, 05:51 CDT
Resolved -
Bazaarvoice has verified that the issue has been resolved and Manage Content application is fully functioning, so we are closing this incident.
This is the final update.
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jun 2, 12:59 CDT
Update -
Bazaarvoice continues to monitor a fix for an issue that caused a degradation of the Manage Content application. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: June 2nd, 2025, 1:00 pm CST
[1314]
May 30, 13:00 CDT
Monitoring -
Bazaarvoice has identified a root cause and implemented a solution for an issue that caused a degradation of the Manage Content application which resulted in a several hour delay of Ratings & Reviews and Questions & Answer content. We are currently monitoring the fix and we will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: May 30th, 2025, 1:00 pm CST
[1314]
May 29, 13:45 CDT
Investigating -
Bazaarvoice has identified an issue that is causing a degradation of the Manage Content application resulting in a several hour delay of Ratings & Reviews and Questions & Answer content. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
May 29th, 2025, 5:00 PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
May 29, 12:26 CDT
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
May 30, 12:33 CDT
Update -
Bazaarvoice is continuing to monitor the fix for an issue that caused a delay in email notifications. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: June 2nd, 2025, 10:00 am CST
[1313]
May 30, 09:58 CDT
Update -
Bazaarvoice continues to monitor the fix for an issue that caused a delay in email notifications. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: May 30th, 2025, 10:00 am CST
[1313]
May 29, 09:37 CDT
Monitoring -
Bazaarvoice has implemented a solution for an issue that caused a delay in email notifications being sent. We are currently monitoring the fix and we will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: May 29th, 2025, 10:00 am CST
[1313]
May 28, 15:36 CDT
Investigating -
Bazaarvoice has identified an issue that is causing a delay in email notifications being sent. The impacted notifications include Review Request Emails, Review Request Reminders, APO, Portal Alerts/Reporting, and Sampling Campaign emails. We are actively investigating the issue and will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: May 28th, 2025, 4:00 pm CST
[1313]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
May 28, 11:38 CDT
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
May 28, 04:24 CDT
Identified -
Bazaarvoice has identified an issue that is causing a 12 hours data delay on Portal applications for clients on Cluster 1. Clients can identify which cluster they are on by logging into Portal Hosting Summary section. We are currently working to address the delay. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: May 28th, 2025, 6:00 am CST
[1312]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
May 28, 02:30 CDT