Update - Bazaarvoice has successfully delivered all bulk feeds from November 18th, 19th and 20th within the expected timeframe. The bulk feeds from November 20th were been delivered within the expected timeframe. The bulk feeds from November 21st are on track to be delivered by November 21st, 2:00 AM CST. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: November 21st, 2024, 7:00AM CST
[1270]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Nov 20, 2024 - 19:19 CST
Monitoring - Bazaarvoice has successfully delivered all bulk feeds from November 18th and 19th within the expected timeframe. The bulk feeds from November 20th are delayed by 6.5 hours and are expected to be delivered by November 20th, 8:30 AM CST. The bulk feeds from November 21st are on track to be delivered by November 21st, 2:00 AM CST. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: November 20th, 2024, 7:00PM CST
[1270]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Nov 20, 2024 - 07:00 CST
Update - The bulk feeds from November 20th have experienced a delay of 6.5 hours and are now expected to be delivered by November 20th, 8:30 AM CST. The process is still ongoing, and no issues have been reported at this time. We will provide an update at the designated time or as soon as any new information becomes available.
NEXT UPDATE: November 20th, 2024, 7:00AM CST
[1270]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Nov 19, 2024 - 19:06 CST
Update - Bazaarvoice has successfully delivered all bulk feeds from November 18th and 19th within the expected timeframe. The bulk feeds from November 20th are delayed by 6.5 hours and are expected to be delivered by 20th Nov, 8:30 AM CST. Bazaarvoice confirms that the discrepancies in our system have been resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: November 19th, 2024, 7:00PM CST
[1270]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Nov 19, 2024 - 11:56 CST
Update - Bazaarvoice has successfully delivered all bulk feeds from November 18th and 19th within the expected timeframe. The bulk feeds from November 20th are delayed by 6.5 hours and are expected to be delivered by November 20th, 8:30AM CST. Bazaarvoice confirms that the discrepancies in our system have been resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: November 20th, 2024, 12:00PM CST
[1270]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Nov 19, 2024 - 06:58 CST
Update - As last verified by the team, processing are on track as of now and is expected to be delivered by 19th Nov, 8:00 AM UTC.
Summary:The 17th feeds All feeds have been delivered.
The 18th feeds All feeds have been delivered within the expected timeframe.
The 19th feeds processing are on track as of now and is expected to be delivered by 19th Nov, 8:00 AM UTC.
NEXT UPDATE: November 19th, 2024, 7:00 am CST
[1270]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Nov 18, 2024 - 20:55 CST
Update - Bazaarvoice has successfully delivered all bulk feeds from November 18th within the expected timeframe. The bulk feeds from November 19th are on track to be delivered tomorrow. Our engineering team has been analyzing discrepancies in our system since the incident was reported. We expect this discrepancy to be resolved by tomorrow. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: November 18th, 2024, 9:00 PM CST
[1270]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Nov 18, 2024 - 14:22 CST
Identified - Bazaarvoice has successfully delivered all bulk feeds from November 17th. The bulk feeds from November 18th are still on track to be delivered today. The Data Storage Team has been analyzing discrepancies in Athena since the incident was reported. We expect this discrepancy to be resolved by tomorrow. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: November 18th, 2024, 3:00pm CST
[1270]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Nov 18, 2024 - 08:19 CST
Update - Bazaarvoice is actively investigating the issue. The Bulk Team encountered cluster failures caused by inconsistent data in the Full Stash delivered on November 16, 2024.
Summary: The platform-client dataset included in the November 16 Full Stash contained duplicate or inconsistent data, which led to failures in the bulk clusters.
Impact: The delay in delivering today's bulk feeds has increased. Initially estimated at 16 hours, the delay has now extended to 22 hours due to these failures. The updated expected delivery time is November 18, 3:00 AM UTC.
NEXT UPDATE: November 18th, 2024, 7:00 am CST
[1270]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Nov 17, 2024 - 18:41 CST
Update - Bazaarvoice is preparing for the Bulk feeds system update on November 16th 00:00 CST. The export Feeds, DCE, and SEO feed will be delayed. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: November 17th, 2024, 7:00 pm CST
[1270]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Nov 15, 2024 - 16:12 CST
Investigating - Bazaarvoice is preparing for the Bulk feeds system update on November 16th 00:00 CST. The export Feeds, DCE, and SEO feed will be delayed. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: November 16th, 2024, 6:00 am CST
[1270]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Nov 15, 2024 - 07:57 CST
Conversations Platform
?
Degraded Performance
90 days ago
99.92
% uptime
Today
Content Display
?
Operational
90 days ago
99.33
% uptime
Today
Content Submission
?
Operational
90 days ago
100.0
% uptime
Today
Syndication
?
Operational
90 days ago
100.0
% uptime
Today
API Services
?
Operational
90 days ago
100.0
% uptime
Today
Moderation Service
?
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
?
Operational
90 days ago
100.0
% uptime
Today
SEO Service
?
Operational
90 days ago
100.0
% uptime
Today
Feed Processing
?
Degraded Performance
90 days ago
100.0
% uptime
Today
SFTP Service
?
Operational
90 days ago
100.0
% uptime
Today
Legacy (PRR) Platform
?
Degraded Performance
90 days ago
99.93
% uptime
Today
Content Display
?
Operational
90 days ago
100.0
% uptime
Today
Content Submission
?
Operational
90 days ago
100.0
% uptime
Today
Syndication
?
Operational
90 days ago
100.0
% uptime
Today
API Services
?
Operational
90 days ago
100.0
% uptime
Today
Moderation Service
?
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
?
Operational
90 days ago
99.42
% uptime
Today
SEO Service
?
Operational
90 days ago
100.0
% uptime
Today
Feed Processing
?
Degraded Performance
90 days ago
100.0
% uptime
Today
SFTP Service
?
Operational
90 days ago
100.0
% uptime
Today
Social Commerce
?
Operational
90 days ago
100.0
% uptime
Today
Content Display
?
Operational
90 days ago
100.0
% uptime
Today
Content Collection
Operational
90 days ago
100.0
% uptime
Today
Portal
?
Operational
90 days ago
100.0
% uptime
Today
Syndication
Operational
90 days ago
100.0
% uptime
Today
API Services
?
Operational
90 days ago
100.0
% uptime
Today
Moderation Service
?
Operational
90 days ago
100.0
% uptime
Today
Granify
Operational
90 days ago
100.0
% uptime
Today
Affable
Operational
90 days ago
100.0
% uptime
Today
Bazaarvoice Portal
?
Operational
90 days ago
99.76
% uptime
Today
Portal Applications
?
Operational
90 days ago
99.36
% uptime
Today
Try It and Retailer Sampling
?
Operational
90 days ago
100.0
% uptime
Today
Configuration Hub
?
Operational
90 days ago
99.8
% uptime
Today
Workbench
Operational
90 days ago
100.0
% uptime
Today
Connections
?
Operational
90 days ago
99.42
% uptime
Today
Brand Edge
?
Operational
90 days ago
100.0
% uptime
Today
Brand Community Sampling
?
Operational
90 days ago
100.0
% uptime
Today
Branded Sampling Portal
?
Operational
90 days ago
100.0
% uptime
Today
Content Submission
?
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
?
Operational
90 days ago
100.0
% uptime
Today
Support Community
Operational
90 days ago
100.0
% uptime
Today
Case Submission
Operational
90 days ago
100.0
% uptime
Today
Live Chat
?
Operational
90 days ago
100.0
% uptime
Today
Phone Support
Operational
90 days ago
100.0
% uptime
Today
Knowledge
Operational
90 days ago
100.0
% uptime
Today
Knowledge Base
Operational
90 days ago
100.0
% uptime
Today
Bazaarvoice Developer Portal
Operational
90 days ago
100.0
% uptime
Today
Partner Integrations
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Bazaarvoice has identified an issue causing an outage in our Email System on the PRR platform. So far, only two clients have reported this issue, and it does not appear to be a global problem. Therefore, we are taking this thread down as it was posted in error.
[1271]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Nov 20, 22:16 CST
Update -
Bazaarvoice has identified an issue impacting clients on our legacy PRR platform that is causing an outage for email sends. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: November 21st, 2024, 2:00AM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Nov 20, 14:05 CST
Investigating -
Bazaarvoice has identified an issue impacting clients on our legacy PRR platform that is causing an outage for email sends. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: November 20th, 2024, 2:00PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Nov 20, 09:55 CST