Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.
[1202]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jan 18, 2024 - 10:43 CST
Update
Bazaarvoice continues to monitor the implemented fix. The next update will be at the designated time below or when new information becomes available.
NEXT UPDATE: Jan 19, 2024, 10:00 am CST
[1202]
Posted Jan 18, 2024 - 08:11 CST
Monitoring
Bazaarvoice has identified an intermittent degradation of submission that is causing a small percentage of submission application services to fail. A root cause has been determined with a fixed deployed. We are now monitoring to ensure resolution.
We will provide an update at the designated time below or when new information becomes available.
[1202]
NEXT UPDATE: Wed, Jan 17th 4:00pm CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jan 17, 2024 - 13:50 CST
This incident affected: Conversations Platform (Content Submission, API Services).