Bazaarvoice
All Systems Operational
Conversations Platform ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Syndication ? Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
SEO Service ? Operational
90 days ago
100.0 % uptime
Today
Feed Processing ? Operational
90 days ago
100.0 % uptime
Today
SFTP Service ? Operational
90 days ago
100.0 % uptime
Today
Legacy (PRR) Platform ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Syndication ? Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
SEO Service ? Operational
90 days ago
100.0 % uptime
Today
Feed Processing ? Operational
90 days ago
100.0 % uptime
Today
SFTP Service ? Operational
90 days ago
100.0 % uptime
Today
Visual Content ? Operational
90 days ago
99.63 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Collection Operational
90 days ago
97.82 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Syndication Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Portal ? Operational
90 days ago
99.97 % uptime
Today
Portal Applications ? Operational
90 days ago
99.87 % uptime
Today
Try It and Retailer Sampling ? Operational
90 days ago
100.0 % uptime
Today
Configuration Hub ? Operational
90 days ago
100.0 % uptime
Today
Workbench Operational
90 days ago
100.0 % uptime
Today
Connections ? Operational
90 days ago
100.0 % uptime
Today
Brand Edge ? Operational
90 days ago
100.0 % uptime
Today
Brand Community Sampling ? Operational
90 days ago
100.0 % uptime
Today
Branded Sampling Portal ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
Support Community Operational
90 days ago
100.0 % uptime
Today
Case Submission Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Knowledge Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Developer Portal Operational
90 days ago
100.0 % uptime
Today
Partner Integrations ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 4, 2021

No incidents reported today.

Aug 3, 2021
Resolved - This incident has been resolved. The remaining reports have been moved a new cluster and are running normally. Newly-submitted reports have been running normally since July 30.

This is the final update on this incident.
Aug 3, 11:17 CDT
Update - Significant progress was made this weekend with nearly all reporting-related jobs caught up. The team will assess any remaining jobs and ensure the cluster is operating as normal before moving this issue to Resolved.

NEXT UPDATE:
Tuesday, August 3, 12:00 PM CT
Aug 2, 10:53 CDT
Update - Bazaarvoice is continuing to monitor to ensure all reports successfully complete. As a result of some steps taken to ensure report completion, some clients may receive reports they were not expecting as reports are rerun.

NEXT UPDATE:
Monday, Aug. 2nd by 10 AM CST
Jul 30, 13:20 CDT
Update - Bazaarvoice is seeing that Portal Reports are successfully running and we are continuing to monitor to ensure this is true for all reports affected by this issue. We will plan to rerun any reports as needed. We will confirm here when we are confident that all reports have run as expected.

NEXT UPDATE:
Friday, July 30 by 2 PM CST
Jul 30, 10:33 CDT
Monitoring - Bazaarvoice Portal Reports infrastructure is now up to date and all reports are being run. We will continue to monitor to confirm report generation completes successfully.

NEXT UPDATE:
Friday, July 30 by 11 AM CST
Jul 29, 16:49 CDT
Identified - Bazaarvoice has started the process of recovering the Portal Reports infrastructure. We will share updates as this work proceeds or by the time noted below at the latest.

NEXT UPDATE:
Thursday, July 29th by 5 PM CST
Jul 29, 12:08 CDT
Update - Bazaarvoice identified that Portal roles had been removed from users, preventing login. We are working to restore the Portal roles to resolve the Portal login functionality. Investigation into the root cause is also ongoing.

NEXT UPDATE:
Thursday, July 29th by 12 PM CST
Jul 29, 10:53 CDT
Investigating - Bazaarvoice has identified an infrastructure issue that is causing a degradation of Portal Reports. Bazaarvoice is taking steps to stabilize Portal Reports. Reports that fail to run as scheduled during this time will be manually rerun when the issue has been resolved. We will provide an update at the designated time below or when new information becomes available, whichever comes first.

NEXT UPDATE:
Thursday, July 29th by 12 PM CST

[1031]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Jul 29, 09:33 CDT
Aug 2, 2021
Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021
Jul 29, 2021
Resolved - Bazaarvoice has restored all Portal users and roles, including those created after 9.10 UTC. As functionality is now fully restored, this incident is being marked as resolved. Please reach out to Bazaarvoice Support for any remaining issues.

NEXT UPDATE:
This is the final update.
Jul 29, 16:49 CDT
Update - Bazaarvoice has used a database snapshot from 9.10 UTC today to restore missing Portal Roles. We are still working to restore changes made after 9.10 UTC (new users being added after 9.10 UTC, adjustments to Portal roles made after 9.10 UTC, etc.) so some users may still experience issues with login or access to some functionality. Investigation into root cause is also ongoing.

NEXT UPDATE:
Thursday, July 29th by 5 PM CST
Jul 29, 15:09 CDT
Update - Bazaarvoice is continuing to work to restore other Portal Roles to ensure users have access to all expected functionality. Updates will be provided as soon as they are available or by the time below.

NEXT UPDATE:
Thursday, July 29th by 3 PM CST
Jul 29, 13:58 CDT
Update - Bazaarvoice has restored the “User” Portal Role which should restore Portal login functionality. Other Portal Roles are still missing so users may not have access to all the normal functionality once they’ve logged in. Work to restore the remaining Portal Roles is ongoing.

NEXT UPDATE:
Thursday, July 29th by 2 PM CST
Jul 29, 12:57 CDT
Update - Bazaarvoice identified that Portal roles had been removed from users, preventing login. We are working to restore the Portal roles to resolve the Portal login functionality. Investigation into the root cause is also ongoing.

NEXT UPDATE:
Thursday, July 29th by 1 PM CST
Jul 29, 11:50 CDT
Update - Bazaarvoice is continuing to investigate root cause and explore potential solutions to restore Portal login functionality as quickly as possible.

NEXT UPDATE:
Thursday, July 29th by 11 AM CST
Jul 29, 09:32 CDT
Investigating - Bazaarvoice has identified an issue that is causing a degradation of Portal login. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available whichever comes first.

NEXT UPDATE:
Thursday, July 29th by 10 AM CST

[1030]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Jul 29, 08:12 CDT
Jul 28, 2021
Resolved - Bazaarvoice has confirmed that data is now available for all clients as expected in the dashboard. We do not expect this root cause to recur.

NEXT UPDATE:
This is the final update.

If you have any questions, please contact Bazaarvoice Support.
Jul 28, 11:19 CDT
Update - Bazaarvoice has confirmed the implemented fix has resolved the root cause and is now working to regenerate the remaining affected data. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
July 28th, 11:00 AM CST

If you have any questions, please contact Bazaarvoice Support.
Jul 27, 11:46 CDT
Monitoring - Bazaarvoice has implemented a fix and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
July 27nd, 11:00 AM CST

If you have any questions, please contact Bazaarvoice Support.
Jul 27, 04:03 CDT
Investigating - Bazaarvoice has identified an issue that is causing a degradation of the Inbound Syndication Dashboard report. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

[DASH810]

NEXT UPDATE: July 27nd, 12:00 PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Jul 26, 16:07 CDT
Jul 27, 2021
Jul 26, 2021
Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021
Resolved - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.
Jul 23, 04:07 CDT
Monitoring - Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
July 23, 12:00 PM CDT

If you have any questions, please contact Bazaarvoice Support.
Jul 22, 17:24 CDT
Update - Bazaarvoice is continuing to work on a resolution. We will provide an update at the designated time below or when new information becomes available.

[1027]

NEXT UPDATE:
July 22, 06:00 AM CDT
Jul 21, 15:19 CDT
Update - Bazaarvoice is continuing to work on a resolution. We will provide an update at the designated time below or when new information becomes available.

[1027]

NEXT UPDATE:
July 21, 12:00 PM CDT
Jul 21, 06:00 CDT
Identified - Bazaarvoice has identified the root cause of the issue and is working on a resolution. We will provide an update at the designated time below or when new information becomes available.

[1027]

NEXT UPDATE:
July 21, 06:00 AM CDT
Jul 20, 23:33 CDT
Update - Bazaarvoice is continuing to investigate an issue that is causing a degradation of the Conversations API. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

[1027]

NEXT UPDATE:
July 21, 12:00 AM CDT
Jul 20, 18:12 CDT
Update - Bazaarvoice is continuing to investigate an issue that is causing a degradation of the Conversations API. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

[1027]

NEXT UPDATE:
July 20, 15:00 PM CDT
Jul 20, 12:06 CDT
Update - Bazaarvoice is continuing to investigate an issue that is causing a degradation of the Conversations API. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

[1027]

NEXT UPDATE:
July 20, 12:00 PM CDT
Jul 20, 05:55 CDT
Update - Bazaarvoice is continuing to investigate an issue that is causing a degradation of the Conversations API. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

[1027]

NEXT UPDATE:
July 20, 6:00 AM CDT
Jul 19, 23:49 CDT
Investigating - Bazaarvoice has identified an issue that is causing a degradation of the Conversations API. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

[1027]

NEXT UPDATE:
July 20, 12:00 AM CDT

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Jul 19, 19:52 CDT
Jul 22, 2021
Resolved - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.
Jul 22, 11:01 CDT
Investigating - Bazaarvoice has identified an issue that is causing a degradation of the email engagement report. Reports have gaps from July 15th. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

[1028]

NEXT UPDATE: July 22nd, 12:00 PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Jul 20, 08:03 CDT
Jul 21, 2021