Identified - Bazaarvoice has identified a root cause with the Instagram platform for the Social Commerce issue causing Rights Requests to be removed from Instagram after the request is posted on content. We've reported the issue to Meta and will provide information to help them resolve the issue. This incident will remain open to provide updates as they become available or every few days at the latest.
NEXT UPDATE: Mon. Oct. 2, 2023, 5:00 pm CST
If you have any questions, please contact Bazaarvoice Support.
Sep 28, 2023 - 10:38 CDT
Update - Bazaarvoice is continuing to investigate the Social Commerce issue causing Rights Requests to be removed from Instagram after the request is posted on content. We will provide an update at the designated time below or when new information becomes available:
NEXT UPDATE: Thurs. Sept. 28, 2023, 5:00 pm CST
If you have any questions, please contact Bazaarvoice Support.
Sep 27, 2023 - 17:02 CDT
Investigating - Bazaarvoice has identified an issue that is causing Rights Requests to be removed from Instagram after the request is posted on content. We are currently working to address the issue and will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Wed. Sept. 27, 2023, 5:00 pm CST
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If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Sep 27, 2023 - 09:34 CDT
Conversations Platform
The heart of our holistic platform, Ratings & Reviews empowers your customers to share their opinions and experiences, wherever they shop and enables you to reach more people and influence more purchases.
Operational
90 days ago
100.0
% uptime
Today
Content Display
Functionality that controls the display of ratings and reviews and other content such as photos on client sites
Operational
90 days ago
100.0
% uptime
Today
Content Submission
Functionality that controls the ability of client's users to submit reviews via PIE, from product pages or via any other configured method of content submission
Operational
90 days ago
100.0
% uptime
Today
Syndication
The infrastructure that drives the syndication of content between clients within and outside the Bazaarvoice network
Operational
90 days ago
100.0
% uptime
Today
API Services
Bazaarvoice API service used to service API calls from clients for content
Operational
90 days ago
100.0
% uptime
Today
Moderation Service
The infrastructure that controls the flow of content submitted by customers of our clients to the moderation team
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
The infrastructure that is used to send PIE and Follow Up PIE. This does not include the processing of PIE feeds.
Operational
90 days ago
100.0
% uptime
Today
SEO Service
All components of the service that powers Bazaarvoice SEO offerings including SEO feeds
Operational
90 days ago
100.0
% uptime
Today
Feed Processing
The processing of feeds uploaded by clients to SFTP servers. This includes catalog or product feeds and PIE and GSR feeds
Operational
90 days ago
100.0
% uptime
Today
SFTP Service
Availabilty of our SFTP servers for client uploads or downloads
Operational
90 days ago
100.0
% uptime
Today
Legacy (PRR) Platform
Our legacy Ratings and Review platform
Operational
90 days ago
100.0
% uptime
Today
Content Display
Functionality that controls the display of ratings and reviews and other content such as photos on client sites
Operational
90 days ago
100.0
% uptime
Today
Content Submission
Functionality that controls the ability of client's users to submit reviews via PIE, from product pages or via any other configured method of content submission
Operational
90 days ago
100.0
% uptime
Today
Syndication
The infrastructure that drives the syndication of content between clients within and outside the Bazaarvoice network
Operational
90 days ago
100.0
% uptime
Today
API Services
Bazaarvoice API service used to service API calls from clients for content
Operational
90 days ago
100.0
% uptime
Today
Moderation Service
The infrastructure that controls the flow of content submitted by customers of our clients to the moderation team
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
The infrastructure that is used to send PIE and Follow Up PIE. This does not include the processing of PIE feeds.
Operational
90 days ago
100.0
% uptime
Today
SEO Service
All components of the service that powers Bazaarvoice SEO offerings
Operational
90 days ago
100.0
% uptime
Today
Feed Processing
The processing of feeds uploaded by clients to SFTP servers. This includes catalog or product feeds and PIE and GSR feeds
Operational
90 days ago
100.0
% uptime
Today
SFTP Service
Availabilty of our SFTP servers for client uploads or downloads
Operational
90 days ago
100.0
% uptime
Today
Social Commerce
Related to services and features associated with Curalate and Curations
Degraded Performance
90 days ago
99.56
% uptime
Today
Content Display
Functionality that controls the display Curations content on client sites
Operational
90 days ago
99.96
% uptime
Today
Content Collection
Degraded Performance
90 days ago
100.0
% uptime
Today
Portal
Functionality available in the Curations administrative interface. This does not include log in issues to the Curations portal which are handled by the Bazaarvoice SSO Portal component.
Operational
90 days ago
100.0
% uptime
Today
Syndication
Operational
90 days ago
100.0
% uptime
Today
API Services
The infrastructure that drives the syndication of content between clients within the Bazaarvoice network
Operational
90 days ago
97.4
% uptime
Today
Moderation Service
The infrastructure that controls the flow of content submitted by customers of our clients to the moderation team
Operational
90 days ago
100.0
% uptime
Today
Bazaarvoice Portal
Bazaarvoice Portal (https://portal.bazaarvoice.com) where clients can access their Ratings and Review Workbench, Connections Portal and other Bazaarvoice resources.
Operational
90 days ago
99.99
% uptime
Today
Portal Applications
Includes the applications that are accessible via https://portal.bazaarvoice.com/; i.e. - Monitoring Tools, Reports, Insights, etc.
Operational
90 days ago
100.0
% uptime
Today
Try It and Retailer Sampling
For brands that access their Sampling program via Portal and utilize a retailer-managed sampling community or Bazaarvoice TryIt community
Operational
90 days ago
100.0
% uptime
Today
Configuration Hub
The interface used by clients to customize the configuration of their Bazaarvoice products
Operational
90 days ago
100.0
% uptime
Today
Workbench
Operational
90 days ago
99.96
% uptime
Today
Connections
Functionality available in the Connections administrative interface.
Operational
90 days ago
100.0
% uptime
Today
Brand Edge
Functionality available in the Brand Edge administrative interface.
Operational
90 days ago
100.0
% uptime
Today
Brand Community Sampling
Includes brands and retailers who have a Branded Sampling Portal with their own sampling communities.
Operational
90 days ago
100.0
% uptime
Today
Branded Sampling Portal
Functionality available in the Sampling administrative interface. This does not include log in issues to the Sampling portal which are handled by the Bazaarvoice SSO Portal component.
Operational
90 days ago
100.0
% uptime
Today
Content Submission
Functionality that controls the ability of client's users to submit reviews via the configured method of content submission
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
All Sampling Emails
Operational
90 days ago
100.0
% uptime
Today
Support Community
Operational
90 days ago
100.0
% uptime
Today
Case Submission
Operational
90 days ago
100.0
% uptime
Today
Live Chat
Chat function in Support Community available to clients who have support questions or issues and need to directly communicate with a Bazaavoice support representative. Live Chat is available 8:30 am - 5:00 pm CDT on regular business days.
Operational
90 days ago
100.0
% uptime
Today
Phone Support
Operational
90 days ago
100.0
% uptime
Today
Knowledge
Operational
90 days ago
100.0
% uptime
Today
Knowledge Base
Operational
90 days ago
100.0
% uptime
Today
Bazaarvoice Developer Portal
Operational
90 days ago
100.0
% uptime
Today
Partner Integrations
Plug-ins for Bazaarvoice partners such as Magento, Demandware, Hybris and Shopify
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.