Update - Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. A further update will be provided at the designated time below or as new information becomes available
In addition, we have identified an issue impacting Insights Dashboards and Reports containing both Network and Native data. As a result, Network Partners may also experience data discrepancies, with partial data being displayed across both applications.
We are actively working to understand the scope and timeframe of the issue before applying a fix. An update will be provided on Tuesday 7th July, or as new information becomes available.
Next Update: July 7th, 2025, 10:00 AM CDT [1408]
Jul 06, 2026 - 11:12 CDT
Identified - Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. A further update will be provided at the designated time below or as new information becomes available
In addition, we have identified an issue impacting Insights Dashboards and Reports containing both Network and Native data. As a result, Network Partners may also experience data discrepancies, with partial data being displayed across both applications.
We are actively working to understand the scope and timeframe of the issue before applying a fix. An update will be provided on Monday 6th July, or as new information becomes available. Next Update: July 6th, 2025, 08:00 AM CDT [1408]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jul 03, 2026 - 08:16 CDT
Monitoring - Bazaarvoice has identified an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. The root cause has been identified, and a fix is now in place. We are actively monitoring the system to ensure stability. A further update will be provided at the designated time below or as new information becomes available.
NEXT UPDATE:
July 6th, 2026, 8AM CDT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jul 02, 2026 - 14:24 CDT
Conversations Platform
Degraded Performance
90 days ago
99.55
% uptime
Today
Content Display
Degraded Performance
90 days ago
99.0
% uptime
Today
Content Submission
Operational
90 days ago
99.0
% uptime
Today
Syndication
Degraded Performance
90 days ago
99.0
% uptime
Today
API Services
Operational
90 days ago
99.0
% uptime
Today
Moderation Service
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
Operational
90 days ago
100.0
% uptime
Today
SEO Service
Operational
90 days ago
100.0
% uptime
Today
Feed Processing
Operational
90 days ago
100.0
% uptime
Today
SFTP Service
Operational
90 days ago
100.0
% uptime
Today
Legacy (PRR) Platform
Operational
90 days ago
100.0
% uptime
Today
Content Display
Operational
90 days ago
100.0
% uptime
Today
Content Submission
Operational
90 days ago
100.0
% uptime
Today
Syndication
Operational
90 days ago
100.0
% uptime
Today
API Services
Operational
90 days ago
100.0
% uptime
Today
Moderation Service
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
Operational
90 days ago
100.0
% uptime
Today
SEO Service
Operational
90 days ago
100.0
% uptime
Today
Feed Processing
Operational
90 days ago
100.0
% uptime
Today
SFTP Service
Operational
90 days ago
100.0
% uptime
Today
Vibe
Operational
90 days ago
100.0
% uptime
Today
Content Display
Operational
90 days ago
100.0
% uptime
Today
Content Collection
Operational
90 days ago
100.0
% uptime
Today
Portal
Operational
90 days ago
100.0
% uptime
Today
Syndication
Operational
90 days ago
100.0
% uptime
Today
API Services
Operational
90 days ago
100.0
% uptime
Today
Moderation Service
Operational
90 days ago
100.0
% uptime
Today
Contextual Commerce (CoCo)
Operational
90 days ago
100.0
% uptime
Today
Creator Marketing
Operational
90 days ago
100.0
% uptime
Today
Bazaarvoice Portal
Degraded Performance
90 days ago
100.0
% uptime
Today
Portal Applications
Degraded Performance
90 days ago
100.0
% uptime
Today
Try It and Retailer Sampling
Operational
90 days ago
100.0
% uptime
Today
Configuration Hub
Operational
90 days ago
100.0
% uptime
Today
Workbench
Operational
90 days ago
100.0
% uptime
Today
Connections
Operational
90 days ago
100.0
% uptime
Today
Brand Edge
Operational
90 days ago
100.0
% uptime
Today
Brand Community Sampling
Operational
90 days ago
100.0
% uptime
Today
Branded Sampling Portal
Operational
90 days ago
100.0
% uptime
Today
Content Submission
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
Operational
90 days ago
100.0
% uptime
Today
Support Community
Operational
90 days ago
100.0
% uptime
Today
Case Submission
Operational
90 days ago
100.0
% uptime
Today
Live Chat
Operational
90 days ago
100.0
% uptime
Today
Phone Support
Operational
90 days ago
100.0
% uptime
Today
Knowledge
Operational
90 days ago
100.0
% uptime
Today
Knowledge Base
Operational
90 days ago
100.0
% uptime
Today
Bazaarvoice Developer Portal
Operational
90 days ago
100.0
% uptime
Today
Partner Integrations
Operational
90 days ago
100.0
% uptime
Today
Partner Integrations
Operational
90 days ago
100.0
% uptime
Today
Shopify
Operational
90 days ago
100.0
% uptime
Today
Hybris
Operational
90 days ago
100.0
% uptime
Today
Salesforce Commerce Cloud
Operational
90 days ago
100.0
% uptime
Today
Magento
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jul 6, 2026
Unresolved incident: Degradation - Some User Generated Content Missing from Displayable Content Export..
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jun 23, 09:47 CDT
Investigating -
Bazaarvoice is currently investigating a data processing delay affecting our Insights dashboards. As a result, data within both Network and Sentiment dashboards is temporarily stale. This issue impacts most client packages, excluding Essentials.
Next Steps: Our teams are actively working to restore the data feed and refresh the reporting. We will provide another update as soon as more information is available. We apologize for the inconvenience.
NEXT UPDATE: June 23rd, 2026, 11:00 AM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jun 23, 04:50 CDT