Investigating - Bazaarvoice has identified an issue that is causing the degradation of our export feeds (ratings feeds, client feeds, SEO feeds, etc) and is currently working to deliver these feeds. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
AUGUST 16th, 2024, 7:00AM CST
[1262]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
Sep 14, 2024 - 18:13 CDT
Monitoring - Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: September 16th, 2024, 6:00AM CST [1261]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Sep 13, 2024 - 13:35 CDT
Investigating - Bazaarvoice has identified an issue preventing the catalog import job to be triggered as expected. A root cause is yet to be determined. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 13th, 2024, 3:00 pm CST [1261] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select “Open a Case” to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the “Live Chat” button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Sep 13, 2024 - 09:07 CDT
Conversations Platform
?
Degraded Performance
90 days ago
99.89
% uptime
Today
Content Display
?
Operational
90 days ago
99.19
% uptime
Today
Content Submission
?
Operational
90 days ago
100.0
% uptime
Today
Syndication
?
Operational
90 days ago
100.0
% uptime
Today
API Services
?
Operational
90 days ago
99.86
% uptime
Today
Moderation Service
?
Operational
90 days ago
99.96
% uptime
Today
Email Notifications
?
Operational
90 days ago
100.0
% uptime
Today
SEO Service
?
Operational
90 days ago
100.0
% uptime
Today
Feed Processing
?
Degraded Performance
90 days ago
100.0
% uptime
Today
SFTP Service
?
Operational
90 days ago
100.0
% uptime
Today
Legacy (PRR) Platform
?
Operational
90 days ago
99.99
% uptime
Today
Content Display
?
Operational
90 days ago
100.0
% uptime
Today
Content Submission
?
Operational
90 days ago
100.0
% uptime
Today
Syndication
?
Operational
90 days ago
100.0
% uptime
Today
API Services
?
Operational
90 days ago
100.0
% uptime
Today
Moderation Service
?
Operational
90 days ago
99.96
% uptime
Today
Email Notifications
?
Operational
90 days ago
100.0
% uptime
Today
SEO Service
?
Operational
90 days ago
100.0
% uptime
Today
Feed Processing
?
Operational
90 days ago
100.0
% uptime
Today
SFTP Service
?
Operational
90 days ago
100.0
% uptime
Today
Social Commerce
?
Operational
90 days ago
100.0
% uptime
Today
Content Display
?
Operational
90 days ago
100.0
% uptime
Today
Content Collection
Operational
90 days ago
100.0
% uptime
Today
Portal
?
Operational
90 days ago
100.0
% uptime
Today
Syndication
Operational
90 days ago
100.0
% uptime
Today
API Services
?
Operational
90 days ago
100.0
% uptime
Today
Moderation Service
?
Operational
90 days ago
100.0
% uptime
Today
Granify
Operational
90 days ago
100.0
% uptime
Today
Affable
Operational
90 days ago
100.0
% uptime
Today
Bazaarvoice Portal
?
Operational
90 days ago
99.51
% uptime
Today
Portal Applications
?
Operational
90 days ago
99.11
% uptime
Today
Try It and Retailer Sampling
?
Operational
90 days ago
100.0
% uptime
Today
Configuration Hub
?
Operational
90 days ago
99.8
% uptime
Today
Workbench
Operational
90 days ago
99.99
% uptime
Today
Connections
?
Operational
90 days ago
98.17
% uptime
Today
Brand Edge
?
Operational
90 days ago
100.0
% uptime
Today
Brand Community Sampling
?
Operational
90 days ago
100.0
% uptime
Today
Branded Sampling Portal
?
Operational
90 days ago
100.0
% uptime
Today
Content Submission
?
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
?
Operational
90 days ago
100.0
% uptime
Today
Support Community
Operational
90 days ago
100.0
% uptime
Today
Case Submission
Operational
90 days ago
100.0
% uptime
Today
Live Chat
?
Operational
90 days ago
100.0
% uptime
Today
Phone Support
Operational
90 days ago
100.0
% uptime
Today
Knowledge
Operational
90 days ago
100.0
% uptime
Today
Knowledge Base
Operational
90 days ago
100.0
% uptime
Today
Bazaarvoice Developer Portal
Operational
90 days ago
100.0
% uptime
Today
Partner Integrations
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.