Bazaarvoice
Update - Engineering has completed the backfill of data for August and September for impacted clients. Engineering is now working on re-running the CIR monthly reports for August and September. Once this has been completed, revenue will successfully display within the CIR for August and September.

We will provide an update at the designated time below or when new information becomes available whichever comes first.

(884)

NEXT UPDATE:
Friday, November 1st at 6PM CST
Oct 18, 15:28 CDT
Update - Engineering has completed an update that will ensure revenue successfully displays within the CIR even if a currency is not included within the BV Pixel. This ensures that no technical changes are required by client implementations.

Engineering is now working on the backfill of data for August and September.

NEXT UPDATE:
Friday, October 18th at 4PM CST
Oct 14, 16:45 CDT
Identified - The issue has been identified as some clients are not providing a currency indicator in their Pixel transaction. Bazaarvoice will be running the CIR monthly for September today but clients that did not provide a currency indicator in their Pixel transaction will continue to see 0 (zero) revenue. However, all other metrics that are non-monetary related (e.g., lift) will be valid.

Bazaarvoice will apply a fix and backfill for August and September for impacted clients. This however is a lengthy process, with an initial estimate of at least 1 month.

NEXT UPDATE:
Friday, October 18th at 4PM CST
Oct 4, 16:46 CDT
Update - We are continuing to investigate this issue.

NEXT UPDATE:
Monday, October 7th at 10AM CST
Oct 4, 10:14 CDT
Update - We are continuing to investigate this issue.

NEXT UPDATE:
Friday, October 4th at 10AM CST
Oct 3, 10:02 CDT
Update - We are continuing to investigate the issue.

NEXT UPDATE:
Thursday, October 3rd at 10AM CST
Oct 2, 09:20 CDT
Update - We are continuing to investigate this issue.

NEXT UPDATE:
Wednesday, October 2nd at 9AM CST
Oct 1, 09:26 CDT
Investigating - Bazaarvoice has identified an issue that is causing a degradation of the Conversion Impact Report (CIR) showing zero revenue for August 2019 for some clients. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available whichever comes first.

(884)

NEXT UPDATE:
Tuesday, October 1st at 9AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Sep 30, 12:34 CDT
Ratings and Reviews (Conversations) ? Operational
90 days ago
99.97 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Syndication ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Configuration Hub ? Operational
90 days ago
100.0 % uptime
Today
Workbench - Login Operational
90 days ago
100.0 % uptime
Today
Workbench - Tools ? Operational
90 days ago
100.0 % uptime
Today
SEO Service ? Operational
90 days ago
100.0 % uptime
Today
API Call Service ? Operational
90 days ago
100.0 % uptime
Today
Feed Processing ? Operational
90 days ago
99.99 % uptime
Today
Post Interaction Email ? Operational
90 days ago
100.0 % uptime
Today
SFTP Service ? Operational
90 days ago
100.0 % uptime
Today
Social Alerts Operational
90 days ago
99.69 % uptime
Today
Legacy Ratings and Reviews (PRR) ? Operational
90 days ago
99.99 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Syndication ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Workbench - Login Operational
90 days ago
100.0 % uptime
Today
Workbench - Tools ? Operational
90 days ago
100.0 % uptime
Today
SEO Service ? Operational
90 days ago
100.0 % uptime
Today
API Call Service ? Operational
90 days ago
100.0 % uptime
Today
Feed Processing ? Operational
90 days ago
99.99 % uptime
Today
Post Interaction Email ? Operational
90 days ago
100.0 % uptime
Today
SFTP Service ? Operational
90 days ago
100.0 % uptime
Today
Questions and Answers ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Visual Content (Curations) ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Curations Portal ? Operational
90 days ago
100.0 % uptime
Today
Syndication Operational
90 days ago
100.0 % uptime
Today
API Call Service ? Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice SSO Portal ? Operational
90 days ago
100.0 % uptime
Today
Sampling ? Operational
90 days ago
99.86 % uptime
Today
Sampling Portal ? Operational
90 days ago
99.6 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Collect and Distribute (Brand Edge) ? Operational
90 days ago
99.86 % uptime
Today
Brand Edge Portal ? Operational
90 days ago
99.86 % uptime
Today
Bazaarvoice Response (Connections) Operational
90 days ago
99.86 % uptime
Today
Connections Portal ? Operational
90 days ago
99.86 % uptime
Today
Personalization Data ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
API Call Service ? Operational
90 days ago
100.0 % uptime
Today
ROI Report ? Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Support Community Operational
90 days ago
100.0 % uptime
Today
Support Community Login Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Developer Portal Operational
90 days ago
100.0 % uptime
Today
API Key Requests Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Oct 23, 2019

No incidents reported today.

Oct 22, 2019

No incidents reported.

Oct 21, 2019

No incidents reported.

Oct 20, 2019

No incidents reported.

Oct 19, 2019
Completed - The scheduled maintenance has been completed.
Oct 19, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 22:00 CDT
Scheduled - Bazaarvoice will be performing scheduled maintenance on the EMEA/APAC clusters (c5 and c7). During the maintenance window, Configuration Hub and the Workbench will be unavailable.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Oct 14, 18:07 CDT
Oct 18, 2019
Resolved - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.
Oct 18, 15:22 CDT
Update - Bazaarvoice is continuing to monitor the fix implemented yesterday, October 17th to ensure the issues experienced are fully resolved. At this time, all previously affected services are functioning as expected with no delays.

NEXT UPDATE:
Friday, October 18th at 4pm CST

If you have any questions, please contact Bazaarvoice Support.
Oct 18, 10:48 CDT
Monitoring - Bazaarvoice has implemented a fix to resolve the delay in email sends and email imports and is currently monitoring the situation to verify that the issue has been fully resolved.

The Notifications API Unsubscribe functionality is also being monitored. If a unsubscribe attempt failed, the users would have received a message indicating an error occurred with instruction to try again. These can now be successfully submitted by impacted clients.

We will provide an additional update at the designated time below or when new information becomes available whichever comes first.

NEXT UPDATE:
Friday, October 18th at 11am CST

If you have any questions, please contact Bazaarvoice Support.
Oct 17, 16:54 CDT
Update - Bazaarvoice has implemented a fix that has allowed email sends for several email templates (ie Post Interaction Email) to resume successfully. Engineering continues to work on the remaining services that are currently delayed. We will provide an update at the designated time below or when new information becomes available whichever comes first.

NEXT UPDATE:

Thursday, October 17th at 6pm CST

If you have any questions, please contact Bazaarvoice Support.
Oct 17, 14:45 CDT
Identified - Bazaarvoice has identified an issue today, Thursday, October 17th, that is causing a delay in the following and affects North American clients:

- Email sends for several email templates (ie Post Interaction Email), as well as Workbench Report and Alert delivery.

- Post Interaction Email Feed Imports

- Notifications API Unsubscribes

Engineering has located a root cause and in the proc