Resolved -
This incident has been resolved.
Jan 30, 00:46 CST
Monitoring -
A fix has been implemented and we are monitoring results.
Jan 24, 11:39 CST
Update -
Bazaarvoice continuing to investigate the degradation of Social Commerce PDF reporting. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
Tuesday, Jan 24th at 12:00pm CT
Jan 20, 16:22 CST
Investigating -
Bazaarvoice has identified an issue that is causing a degradation of Social Commerce PDF reporting.
We are experiencing an outage with the screen-capture service causing Social Commerce PDF downloads to fail. This impacts all social commerce clients. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
[1098]
NEXT UPDATE:
Tuesday, Jan 24th at 12:00pm CT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Jan 20, 12:58 CST