Monitoring - Bazaarvoice has implemented an additional fix for the Conversations API. We are actively monitoring data flow and API responses to ensure missing review payloads are fully restored, and will provide an update at the designated time below or as soon as new information becomes available.
NEXT UPDATE:
September 4th, 2026, 02:00PM CDT
Sep 03, 2026 - 13:56 CDT
NEXT UPDATE:
September 4th, 2026, 02:00PM CDT
Sep 03, 2026 - 13:56 CDT
Investigating - Bazaarvoice has identified that the fix previously applied to the Conversations API only partially mitigated the issue. Some clients may still experience missing reviews in response payloads. We have downgraded the status back to active investigation while our engineering team works on a complete fix.
We will provide an update at the designated time below or as soon as new information becomes available.
NEXT UPDATE:
September 3rd, 2026, 02:00PM CDT
Sep 02, 2026 - 14:15 CDT
We will provide an update at the designated time below or as soon as new information becomes available.
NEXT UPDATE:
September 3rd, 2026, 02:00PM CDT
Sep 02, 2026 - 14:15 CDT
Monitoring - Bazaarvoice applied a fix and the previously missing reviews data is now available for clients to see. Bazaarvoice will continue to monitor the situation and we will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
September 3rd, 2026, 8:00 AM CST
[1422]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Sep 02, 2026 - 07:53 CDT
NEXT UPDATE:
September 3rd, 2026, 8:00 AM CST
[1422]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Sep 02, 2026 - 07:53 CDT
Update - Bazaarvoice continues to investigate the root cause of an issue affecting the Conversations API that is preventing some reviews from being returned in the response. We will provide an update at the designated time below or as soon as new information becomes available.
NEXT UPDATE:
September 2nd, 2026, 10:00AM CDT
Sep 01, 2026 - 17:01 CDT
NEXT UPDATE:
September 2nd, 2026, 10:00AM CDT
Sep 01, 2026 - 17:01 CDT
Investigating - Bazaarvoice has identified an issue affecting the Conversations API where small batches of reviews are not being returned in the response. Our engineering team is actively investigating the root cause. We will provide an update at the designated time below or as soon as new information becomes available.
NEXT UPDATE:
September 1st, 2026, 05:00PM CDT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Sep 01, 2026 - 15:22 CDT
NEXT UPDATE:
September 1st, 2026, 05:00PM CDT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Sep 01, 2026 - 15:22 CDT
Conversations Platform
Operational
Content Display
Operational
Content Submission
Operational
Syndication
Operational
API Services
Operational
Moderation Service
Operational
Email Notifications
Operational
SEO Service
Operational
Feed Processing
Operational
SFTP Service
Operational
Legacy (PRR) Platform
Operational
Content Display
Operational
Content Submission
Operational
Syndication
Operational
API Services
Operational
Moderation Service
Operational
Email Notifications
Operational
SEO Service
Operational
Feed Processing
Operational
SFTP Service
Operational
Vibe
Operational
Content Display
Operational
Content Collection
Operational
Portal
Operational
Syndication
Operational
API Services
Operational
Moderation Service
Operational
Contextual Commerce (CoCo)
Operational
Creator Marketing
Operational
Bazaarvoice Portal
Operational
Portal Applications
Operational
Try It and Retailer Sampling
Operational
Configuration Hub
Operational
Workbench
Operational
Connections
Operational
Brand Edge
Operational
Brand Community Sampling
Operational
Branded Sampling Portal
Operational
Content Submission
Operational
Email Notifications
Operational
Support Community
Operational
Case Submission
Operational
Live Chat
Operational
Phone Support
Operational
Knowledge
Operational
Knowledge Base
Operational
Bazaarvoice Developer Portal
Operational
Partner Integrations
Operational
Partner Integrations
Operational
Shopify
Operational
Hybris
Operational
Salesforce Commerce Cloud
Operational
Magento
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.