All Systems Operational

Uptime over the past 90 days. View historical uptime.
Conversations Platform Operational
Content Display Operational
Content Submission Operational
Syndication Operational
API Services Operational
Moderation Service Operational
Email Notifications Operational
SEO Service Operational
Feed Processing Operational
SFTP Service Operational
Legacy (PRR) Platform Operational
Content Display Operational
Content Submission Operational
Syndication Operational
API Services Operational
Moderation Service Operational
Email Notifications Operational
SEO Service Operational
Feed Processing Operational
SFTP Service Operational
Vibe Operational
Content Display Operational
Content Collection Operational
Portal Operational
Syndication Operational
API Services Operational
Moderation Service Operational
Contextual Commerce (CoCo) Operational
Creator Marketing Operational
Bazaarvoice Portal Operational
Portal Applications Operational
Try It and Retailer Sampling Operational
Configuration Hub Operational
Workbench Operational
Connections Operational
Brand Edge Operational
Brand Community Sampling Operational
Branded Sampling Portal Operational
Content Submission Operational
Email Notifications Operational
Support Community Operational
Case Submission Operational
Live Chat Operational
Phone Support Operational
Knowledge Operational
Knowledge Base Operational
Bazaarvoice Developer Portal Operational
Partner Integrations Operational
Partner Integrations Operational
Shopify Operational
Hybris Operational
Salesforce Commerce Cloud Operational
Magento Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 29, 2026

No incidents reported today.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

Visual Issues in Portal > Insights dashboards
Resolved - Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. For clients not seeing the fix reflected, please clear your browser cookies and cache before reloading the page.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Sep 16, 10:39 CDT
Identified - Bazaarvoice has identified an issue causing visual formatting issues for all clients within the Portal > Insights dashboards. Although the data itself is still accurate, clients may observe missing or confusing data labels and overlapping components, making it difficult to read and interpret data. A fix is currently being implemented.

NEXT UPDATE:
September 16th, 11:00 AM CST
Sep 16, 09:35 CDT
Portal Reports are not accessible
Resolved - Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Sep 16, 09:30 CDT
Monitoring - Access to Portal Reports has been fully restored. Users can now create, edit and delete reports via the Portal without issue. All scheduled reports continue to function normally.

Our engineering team has implemented a fix and is actively monitoring system performance to ensure ongoing stability. We appreciate your patience while we resolved this issue.

NEXT UPDATE:
September 16th, 14:00 CST
[1427]
Sep 16, 05:20 CDT
Investigating - Bazaarvoice has identified an issue affecting Portal Reports.
Users are currently unable to create, edit, or delete reports via the Portal.

* Impacted: Manual creation, editing and deletion of Portal Reports.
* Unaffected: Scheduled reports are continuing to run and generate normally.

Our engineering team is actively investigating and working on a resolution. We will provide an update by the time indicated below, or as soon as new information becomes available.

NEXT UPDATE:
September 16th, 14:00 CST
[1427]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Sep 16, 04:38 CDT

Sep 15, 2026

No incidents reported.

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