Bazaarvoice
Identified - Some users are unable to access dashboards via the Workbench and are being redirected to the login screen. Root cause has been identified. [916]

NEXT UPDATE:
11 AM CST, Dec. 10th, 2019

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Dec 9, 15:34 CST
Monitoring - Bazaarvoice has received the following confirmation from Google:

"All data issues have been resolved and we are now processing new files from your feed. Note that it takes up to 2 weeks after data issues have been resolved for your served reviews to be updated. We appreciate your patience during this process."

NEXT UPDATE: End of Day, Dec. 16th, 2019
Dec 9, 13:19 CST
Update - At this time, Google is reviewing the updated Google Seller Ratings data from Bazaarvoice. We will update again as this work proceeds.

NEXT UPDATE:
12pm CST, Dec. 10th, 2019
Dec 6, 10:31 CST
Identified - Bazaarvoice has identified the root cause of the issue with Google Seller Ratings and will be re-providing data to Google presently to resolve the issue.

NEXT UPDATE:
12pm CST, Dec. 6th, 2019
Dec 5, 09:02 CST
Update - Bazaarvoice engineering has obtained more information about this issue and is currently continuing to investigate for the best possible solution.

NEXT UPDATE:
12pm CST, Dec. 5th, 2019
Dec 4, 12:41 CST
Investigating - Bazaarvoice has identified an issue that is causing a degradation of Google Seller Ratings (GSR) display. This is causing a delay in recent GSR submissions to not display as expected.

We are presently looking into what data may be out of sync to help resolve this issue. We will provide an update at the designated time below or when new information becomes available whichever comes first.

[912]

NEXT UPDATE:
End of Day, Dec. 4th, 2019

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Dec 3, 12:51 CST
Update - We are continuing to investigate this issue.
Dec 9, 12:43 CST
Investigating - Bazaarvoice has identified an issue that is causing a delay in processing catalog updates. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
[914]
NEXT UPDATE:

10AM CST, Dec. 10th, 2019

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Dec 7, 10:13 CST
Ratings and Reviews (Conversations) ? Degraded Performance
90 days ago
99.84 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Syndication ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Configuration Hub ? Operational
90 days ago
100.0 % uptime
Today
Workbench - Login Operational
90 days ago
99.77 % uptime
Today
Workbench - Tools ? Degraded Performance
90 days ago
99.77 % uptime
Today
SEO Service ? Operational
90 days ago
98.46 % uptime
Today
API Call Service ? Operational
90 days ago
100.0 % uptime
Today
Feed Processing ? Degraded Performance
90 days ago
100.0 % uptime
Today
Post Interaction Email ? Operational
90 days ago
100.0 % uptime
Today
SFTP Service ? Operational
90 days ago
100.0 % uptime
Today
Social Alerts Operational
90 days ago
100.0 % uptime
Today
Legacy Ratings and Reviews (PRR) ? Degraded Performance
90 days ago
99.81 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Syndication ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Workbench - Login Operational
90 days ago
99.77 % uptime
Today
Workbench - Tools ? Degraded Performance
90 days ago
99.77 % uptime
Today
SEO Service ? Operational
90 days ago
98.46 % uptime
Today
API Call Service ? Operational
90 days ago
100.0 % uptime
Today
Feed Processing ? Degraded Performance
90 days ago
100.0 % uptime
Today
Post Interaction Email ? Operational
90 days ago
100.0 % uptime
Today
SFTP Service ? Operational
90 days ago
100.0 % uptime
Today
Questions and Answers ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Visual Content (Curations) ? Operational
90 days ago
99.99 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Curations Portal ? Operational
90 days ago
99.96 % uptime
Today
Syndication Operational
90 days ago
100.0 % uptime
Today
API Call Service ? Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice SSO Portal ? Operational
90 days ago
100.0 % uptime
Today
Sampling ? Operational
90 days ago
99.97 % uptime
Today
Sampling Portal ? Operational
90 days ago
99.93 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Collect and Distribute (Brand Edge) ? Operational
90 days ago
100.0 % uptime
Today
Brand Edge Portal ? Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Response (Connections) Operational
90 days ago
100.0 % uptime
Today
Connections Portal ? Operational
90 days ago
100.0 % uptime
Today
Personalization Data ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
API Call Service ? Operational
90 days ago
100.0 % uptime
Today
ROI Report ? Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Support Community Operational
90 days ago
99.81 % uptime
Today
Support Community Login Operational
90 days ago
99.71 % uptime
Today
Live Chat ? Operational
90 days ago
99.71 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Developer Portal Operational
90 days ago
100.0 % uptime
Today
API Key Requests Operational
90 days ago
100.0 % uptime
Today
Partner Integrations ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage