Bazaarvoice
Update - To ensure Connections portal access issues are resolved as fully as possible, Bazaarvoice is taking additional action at this time. We will provide updates here as this work is completed.

NEXT UPDATE
Wednesday, January 20th at 12pm CT
Jan 13, 10:42 CST
Update - Bazaarvoice is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE
Wednesday, January 13th at 12pm CT
Jan 6, 16:22 CST
Update - Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE
Thursday, January 6th at 12pm CT
Jan 4, 12:22 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 22, 10:07 CST
Identified - Our Engineering team has provided a temporary fix to the access issues. They will be working on a more long-term solution to prevent future issues. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE
Monday, January 10 at 10am CST
Dec 22, 08:32 CST
Update - Our Engineering team continues to investigate the issue. We will provide an update at the designated time below or when new information becomes available:

*NEXT UPDATE*
Tuesday, December 21st at 4pm CST
Dec 21, 10:36 CST
Investigating - Bazaarvoice has identified an issue which is causing some clients to have intermittent issues accessing the Connections Portal. We will provide an update at the designated time below or when new information becomes available.

*NEXT UPDATE*
Tuesday, December 21st at 10am CST
Dec 20, 16:16 CST
Conversations Platform ? Operational
90 days ago
99.89 % uptime
Today
Content Display ? Operational
90 days ago
99.69 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Syndication ? Operational
90 days ago
99.69 % uptime
Today
API Services ? Operational
90 days ago
99.69 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
SEO Service ? Operational
90 days ago
100.0 % uptime
Today
Feed Processing ? Operational
90 days ago
99.91 % uptime
Today
SFTP Service ? Operational
90 days ago
100.0 % uptime
Today
Legacy (PRR) Platform ? Operational
90 days ago
99.99 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Syndication ? Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
SEO Service ? Operational
90 days ago
100.0 % uptime
Today
Feed Processing ? Operational
90 days ago
99.91 % uptime
Today
SFTP Service ? Operational
90 days ago
100.0 % uptime
Today
Social Commerce ? Operational
90 days ago
99.93 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Collection Operational
90 days ago
99.59 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Syndication Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Portal ? Degraded Performance
90 days ago
100.0 % uptime
Today
Portal Applications ? Operational
90 days ago
100.0 % uptime
Today
Try It and Retailer Sampling ? Operational
90 days ago
100.0 % uptime
Today
Configuration Hub ? Operational
90 days ago
100.0 % uptime
Today
Workbench Operational
90 days ago
100.0 % uptime
Today
Connections ? Degraded Performance
90 days ago
100.0 % uptime
Today
Brand Edge ? Operational
90 days ago
100.0 % uptime
Today
Brand Community Sampling ? Operational
90 days ago
100.0 % uptime
Today
Branded Sampling Portal ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
Support Community Operational
90 days ago
99.96 % uptime
Today
Case Submission Operational
90 days ago
99.95 % uptime
Today
Live Chat ? Operational
90 days ago
99.95 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Knowledge Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Developer Portal Operational
90 days ago
100.0 % uptime
Today
Partner Integrations ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 16, 2022

No incidents reported today.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

Unresolved incident: Connections: Intermittent access issues to Connections Portal.

Jan 12, 2022
Resolved - Bazaarvoice has now confirmed the successful generation of all files, including export feeds, DCE, and SEO for both the US and EU regions. No delays are expected for the subsequent round of files. Accordingly, this incident is now being closed.

NEXT UPDATE
This is the final update.
Jan 12, 09:15 CST
Update - As of 09:28:03 UTC Bazaarvoice completed the generation of the export files for EU regions. You will be able to recover the bulk export files from our SFTP or via DCE.

For the US and the SEO export, the generation of the files are still ongoing.

NEXT UPDATE
Wednesday, Jan 12 1:00 pm CST
Jan 12, 09:03 CST
Identified - As of 2022-01-11 11:20AM CT an incident has caused a delay in the delivery of export feed, DCE, and SEO files.
We are still restarting the processes to generate the files.

NEXT UPDATE
Wednesday, Jan 12 9:00 am CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

[1061]
Jan 12, 03:12 CST
Jan 11, 2022

No incidents reported.

Jan 10, 2022
Resolved - Bazaarvoice has identified and corrected the issue which has caused the latency. After monitoring the situation post correction, we have verified that the issue has been resolved and are closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.

(1060)
Jan 10, 06:11 CST
Update - Bazaarvoice has identified an additional and short Conversations API latency during the day. Engineering is continuing to investigate and fix the root cause of the issue. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE
Monday, January 10th at 12pm CST
Jan 7, 11:50 CST
Identified - Bazaarvoice has identified the root cause of the issue and is working on a resolution. During systems monitoring, no additional degradation of the Conversations API was found. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE

Friday, January 7th at 12pm CT
Jan 6, 16:20 CST
Update - Bazaarvoice is continuing to investigate an issue that caused a degradation of the Conversations API. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Thurs. Jan 6th, 2022 at 10:00 am CT

[1060]
Jan 6, 00:38 CST
Investigating - Bazaarvoice has identified an issue that caused a degradation of the Conversations API between January, 5th 2022 18:15 CST and January, 5th 2022 19:15 CST. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Thurs. Jan 6th, 2022 at 1:00 am CT

[1060]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Jan 5, 20:57 CST
Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022
Jan 6, 2022
Resolved - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.
Jan 6, 16:23 CST
Update - Engineering is working on a long-term solution in order to prevent such issues in the future, Specific resolution time is not yet available and we will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE
Thursday, January 6th at 12pm CT
Jan 4, 12:21 CST
Update - Our engineering team is testing the viability of a long-term solution. Due to the intricate nature of the issue, engineering is still unable to provide a timeline for resolution.

NEXT UPDATE
Tuesday, January 4th at 12pm CT
Jan 4, 02:59 CST
Update - Our engineering team is testing the viability of a long-term solution. Due to the intricate nature of the issue, engineering is still unable to provide a timeline for resolution.

NEXT UPDATE
Monday, January 3rd at 12pm CT
Dec 28, 11:53 CST
Update - The investigation by our engineering team continues. They have not yet provided a timeline for resolution. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Tuesday, December 28th at 12pm CST

If you have any questions, please contact Bazaarvoice Support.
Dec 23, 12:04 CST
Update - The investigation by our engineering team continues. They have not yet provided a timeline for resolution. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE
Thursday, December 23rd at 12pm CST
Dec 22, 06:00 CST
Update - Our engineering team continues to investigate the issue. They have not yet provided a time line for resolution, but they will continue to work the issue through this coming weekend. We will provide an update at the designated time below or when new information becomes available:
*NEXT UPDATE*
Monday, December 20th at 12pm CST
Dec 17, 14:01 CST
Update - Our engineering team continues to investigate the issue. They have not yet provided a time line for resolution, but they will continue to work the issue through this coming weekend. We will provide an update at the designated time below or when new information becomes available:

NEXT UPDATE
Monday, December 20th at 12pm CST
Dec 17, 13:53 CST
Update - We are continuing to work on a fix for this issue.
Dec 16, 12:48 CST
Update - Our engineering team is still working on the issue, although they have not provided any updates at this time. We will provide an update at the designated time below or when new information becomes available:

NEXT UPDATE
Friday, December 17th at 12pm CST (edited)
Dec 16, 10:18 CST
Update - There are no additional updates at this time. This issue continues to be actively worked by the engineering team. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE
Thursday, December 16th at 12pm CST
Dec 15, 14:41 CST
Update - Bazaarvoice's engineering team has identified the issue as being limited to clients who are using multi-site overview reporting. This issue continues to be actively worked by the engineering team. We will provide an update at the designated time below or when new information becomes available:

NEXT UPDATE
Wednesday, December 15th at 12pm CST
Dec 14, 09:58 CST
Identified - Bazaarvoice has identified duplicated data issue that is causing discrepancy of the review count in the Outbound Syndication report. This issue is being actively worked by Bazaarvoice engineering with priority. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Mon. Dec. 14th, 2021 at 10:00 am CT

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question
CHAT:
Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Dec 13, 05:41 CST
Jan 5, 2022
Jan 4, 2022
Jan 3, 2022

No incidents reported.

Jan 2, 2022

No incidents reported.