Bazaarvoice Status

May 20, 2019

No incidents reported today.

May 19, 2019

No incidents reported.

May 18, 2019

Completed - The scheduled maintenance has been completed.
May 18, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 22:00 CDT

Scheduled - Bazaarvoice will be performing scheduled maintenance on the EMEA/APAC clusters (c5 and c7). During the maintenance window, Configuration Hub and the Workbench will be unavailable.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
May 15, 06:08 CDT

May 16, 2019

Scheduled Maintenance - Americas

Completed - The scheduled maintenance has been completed.
May 16, 05:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 03:00 CDT

Scheduled - Bazaarvoice will be performing scheduled maintenance on the North America/Latin America clusters (c1-c4 and c6). During the maintenance window, Configuration Hub and the Workbench will be unavailable.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
May 15, 06:07 CDT

May 15, 2019

Degradation - Submission and Moderation Services

Resolved - Submission and Moderation services were delayed by a few hours. Clients can identify which cluster they are on by logging into their workbench and looking at the URL which will start with "https://workbench-" followed by the cluster number. (821)
May 15, 14:25 CDT

May 14, 2019

Degradation - Ratings & Reviews Dashboards Missing Data

Resolved - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.
May 14, 09:59 CDT

Investigating - Bazaarvoice has identified an issue that is causing a degradation of the Ratings & Reviews Dashboards within the Workbench. The data missing is from May 8 - today. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available whichever comes first.

NEXT UPDATE:
Tuesday, May 14th 12:00pm CST

(820)

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
May 13, 12:16 CDT

May 12, 2019

No incidents reported.

May 11, 2019

Scheduled Maintenance - EMEA/APAC

Completed - The scheduled maintenance has been completed.
May 11, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 22:00 CDT

Scheduled - Bazaarvoice will be performing scheduled maintenance on the EMEA/APAC clusters (c5 and c7). During the maintenance window, Configuration Hub and the Workbench will be unavailable.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
May 8, 06:14 CDT

May 10, 2019

Degradation - Email Funnel Report missing data- C7 Only

Resolved - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.
May 10, 10:19 CDT

Update - The backfill has been completed. We are now generating the Email Funnel report and the current estimate of resolution is Monday, May 13.

NEXT UPDATE:
Friday, May 10th 12:00pm CST
May 8, 12:12 CDT

Update - We are continuing to complete the backfill of data. We expect this to be completed later this evening.

NEXT UPDATE:
Wednesday, May 8th 12:00 pm CST
May 7, 12:09 CDT

Update - We are currently completing the backfill of data. This process is taking a little longer than expected.

NEXT UPDATE:
Tuesday, May 7th 12:00 pm CST
May 6, 10:02 CDT

Update - We are currently back filling the data from April 16th- April 24th and monitoring the situation to verify that the issue has been fully resolved. Back filling the data is taking longer than expected. We are expecting to have the reports up to date by Monday May 6th.

NEXT UPDATE:
Monday, May 6th 12:00pm CST

If you have any questions, please contact Bazaarvoice Support.
May 3, 16:34 CDT

Update - We are currently back filling the data from April 16th- April 24th and monitoring the situation to verify that the issue has been fully resolved. Back filling the data is taking longer than expected. We are expecting to have the reports up to date by Friday May 3rd.

NEXT UPDATE:
Thursday, May 2nd 12:00pm CST

If you have any questions, please contact Bazaarvoice Support.
Apr 30, 11:01 CDT

Update - We are currently back filling the data from April 16th- April 24th and monitoring the situation to verify that the issue has been fully resolved.

NEXT UPDATE:
Tuesday, April 30th 12:00pm CST

If you have any questions, please contact Bazaarvoice Support.
Apr 29, 10:07 CDT

Monitoring - Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We are currently back filling the data from April 16th- April 24th. We will provide an update at the designated time below or when new information becomes available whichever comes first.

NEXT UPDATE:
Monday, April 29th 12:00pm CST

If you have any questions, please contact Bazaarvoice Support.
Apr 26, 09:22 CDT

Investigating - Bazaarvoice has identified an issue that is causing a degradation of the Email Funnel Reports for clients on the C7 Cluster. (Clients can identify which cluster they are on by logging into their workbench and looking at the URL which will start with "https://workbench-" followed by the cluster number.) The email data is missing for April 16th- April 24th.
A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available whichever comes first.
[814]

NEXT UPDATE:
Thursday, April 25th 12:00pm CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Apr 24, 11:07 CDT

Degradation - Conversion Impact Report Data Missing

Resolved - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.
May 10, 10:18 CDT

Update - The CIR E-commerce Report for April continues to process. We expect it to be available by 4:00 pm CT today May 9th. Please note that this is a tentative time/date and is subject to change.

NEXT UPDATE:
4:00 pm CT - May 9, 2019
May 9, 09:15 CDT

Update - The CIR E-commerce Report for April is currently processing. We expect it to be available by 10AM CT on May 9th. Please note that this is a tentative time/date and is subject to change.

NEXT UPDATE:
10:00 am CT - May 9, 2019
May 8, 14:56 CDT

Update - Bazaarvoice is working on a fix to address the missing data for April in the Conversion Impact Report (CIR). At this time, we expect the April data to be available in the CIR by 10:00 am CT on May 8th. Please note that this is a tentative time/date and is subject to change.

We will provide an update at the designated time below or when new information becomes available whichever comes first.

NEXT UPDATE:
10:00 am CT - May 8, 2019

If you have any questions, please contact Bazaarvoice Support.
May 6, 14:48 CDT

Identified - Bazaarvoice has identified an issue that is preventing April 2019 data from being displayed in the Conversion Impact Report . A root cause has been identified and efforts are underway to address the issue. We will provide an update at the designated time below or when new information becomes available whichever comes first.
[817]

NEXT UPDATE:
12:00 pm CT - May 6, 2019

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
May 6, 06:38 CDT

May 9, 2019

Scheduled Maintenance - Americas

Completed - The scheduled maintenance has been completed.
May 9, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 03:00 CDT

Scheduled - Bazaarvoice will be performing scheduled maintenance on the North America/Latin America clusters (c1-c4 and c6). During the maintenance window, Configuration Hub and the Workbench will be unavailable.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
May 8, 06:14 CDT

May 8, 2019

Degradation - Email Engagement Report

Resolved - Bazaarvoice has verified that the missing data for April 26th has been restored and is now closing this incident. Please note that there is still a separate, ongoing issue with the Email Funnel Report that affects clients on the C7 cluster. A separate incident has been posted for the C7 issue and any new information regarding that issue will be provided in that incident notice.

This is the final update for this incident.

If you have any questions, please contact Bazaarvoice Support.
May 8, 07:54 CDT

Update - Email Funnel Report is only missing April 26 data and is up to date through May 6. We are currently waiting for the backfilled data to be complete.

NEXT UPDATE:
Thursday May 9th 12:00 pm CST
May 7, 13:39 CDT

Update - We are currently completing the backfill of data. This process is taking a little longer than expected.

NEXT UPDATE:
Tuesday, May 7th 12:00 pm CST
May 6, 10:00 CDT

Monitoring - Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available whichever comes first.

NEXT UPDATE:
Monday May 6th 12:00 pm CST

If you have any questions, please contact Bazaarvoice Support.
May 3, 16:32 CDT

Update - Bazaarvoice is continuing to work on resolving the issue. We will provide an update at the designated time below or when new information becomes available whichever comes first. If you have any questions, please contact Bazaarvoice Support.
NEXT UPDATE:
12:00 pm CT - May 3, 2019
May 1, 15:59 CDT

Update - Bazaarvoice is continuing to work on resolving the issue. We will provide an update at the designated time below or when new information becomes available whichever comes first. If you have any questions, please contact Bazaarvoice Support.

NEXT UPDATE:
12:00 pm CT - May 1, 2019
Apr 30, 13:00 CDT

Identified - Bazaarvoice has identified an issue that is resulting in the Email Engagement reports displaying data only through April 25. A root cause has been identified and we are working on addressing the issue. An update will be provided at the designated time below or when new information becomes available whichever comes first.
[815]

NEXT UPDATE:
12:00 pm CT - April, 30, 2019

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Apr 29, 09:24 CDT

May 6, 2019

Outage - Connections

Resolved - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.
May 6, 12:31 CDT

Monitoring - Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available whichever comes first.

NEXT UPDATE:
12:00 pm CT - May 6, 2019

If you have any questions, please contact Bazaarvoice Support.
May 6, 09:21 CDT

Investigating - Bazaarvoice has identified an issue that is resulting in Connections data not being accessible after login. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available whichever comes first.

NEXT UPDATE:
9:30 am CT - May 6, 2019

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
May 6, 08:23 CDT

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