Bazaarvoice
Identified - Bazaarvoice has identified a root cause with the Instagram platform for the Social Commerce issue causing Rights Requests to be removed from Instagram after the request is posted on content. We've reported the issue to Meta and will provide information to help them resolve the issue. This incident will remain open to provide updates as they become available or every few days at the latest.

NEXT UPDATE:
Mon. Oct. 2, 2023, 5:00 pm CST

If you have any questions, please contact Bazaarvoice Support.

Sep 28, 2023 - 10:38 CDT
Update - Bazaarvoice is continuing to investigate the Social Commerce issue causing Rights Requests to be removed from Instagram after the request is posted on content. We will provide an update at the designated time below or when new information becomes available:

NEXT UPDATE:
Thurs. Sept. 28, 2023, 5:00 pm CST

If you have any questions, please contact Bazaarvoice Support.

Sep 27, 2023 - 17:02 CDT
Investigating - Bazaarvoice has identified an issue that is causing Rights Requests to be removed from Instagram after the request is posted on content. We are currently working to address the issue and will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Wed. Sept. 27, 2023, 5:00 pm CST

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If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Sep 27, 2023 - 09:34 CDT
Conversations Platform
Operational
90 days ago
100.0 % uptime
Today
Content Display
Operational
90 days ago
100.0 % uptime
Today
Content Submission
Operational
90 days ago
100.0 % uptime
Today
Syndication
Operational
90 days ago
100.0 % uptime
Today
API Services
Operational
90 days ago
100.0 % uptime
Today
Moderation Service
Operational
90 days ago
100.0 % uptime
Today
Email Notifications
Operational
90 days ago
100.0 % uptime
Today
SEO Service
Operational
90 days ago
100.0 % uptime
Today
Feed Processing
Operational
90 days ago
100.0 % uptime
Today
SFTP Service
Operational
90 days ago
100.0 % uptime
Today
Legacy (PRR) Platform
Operational
90 days ago
100.0 % uptime
Today
Content Display
Operational
90 days ago
100.0 % uptime
Today
Content Submission
Operational
90 days ago
100.0 % uptime
Today
Syndication
Operational
90 days ago
100.0 % uptime
Today
API Services
Operational
90 days ago
100.0 % uptime
Today
Moderation Service
Operational
90 days ago
100.0 % uptime
Today
Email Notifications
Operational
90 days ago
100.0 % uptime
Today
SEO Service
Operational
90 days ago
100.0 % uptime
Today
Feed Processing
Operational
90 days ago
100.0 % uptime
Today
SFTP Service
Operational
90 days ago
100.0 % uptime
Today
Social Commerce
Degraded Performance
90 days ago
99.56 % uptime
Today
Content Display
Operational
90 days ago
99.96 % uptime
Today
Content Collection Degraded Performance
90 days ago
100.0 % uptime
Today
Portal
Operational
90 days ago
100.0 % uptime
Today
Syndication Operational
90 days ago
100.0 % uptime
Today
API Services
Operational
90 days ago
97.4 % uptime
Today
Moderation Service
Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Portal
Operational
90 days ago
99.99 % uptime
Today
Portal Applications
Operational
90 days ago
100.0 % uptime
Today
Try It and Retailer Sampling
Operational
90 days ago
100.0 % uptime
Today
Configuration Hub
Operational
90 days ago
100.0 % uptime
Today
Workbench Operational
90 days ago
99.96 % uptime
Today
Connections
Operational
90 days ago
100.0 % uptime
Today
Brand Edge
Operational
90 days ago
100.0 % uptime
Today
Brand Community Sampling
Operational
90 days ago
100.0 % uptime
Today
Branded Sampling Portal
Operational
90 days ago
100.0 % uptime
Today
Content Submission
Operational
90 days ago
100.0 % uptime
Today
Email Notifications
Operational
90 days ago
100.0 % uptime
Today
Support Community Operational
90 days ago
100.0 % uptime
Today
Case Submission Operational
90 days ago
100.0 % uptime
Today
Live Chat
Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Knowledge Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Developer Portal Operational
90 days ago
100.0 % uptime
Today
Partner Integrations
Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.