Update - Bazaarvoice is continuing to work with Facebook to resolve the issue and will provide an update when new information becomes available.
Please submit a support case if you are experiencing any issues.
Nov 16, 16:54 CST
Update - Bazaarvoice is continuing to work with Facebook to resolve the issue and will provide an update when new information becomes available.
Please submit a support case if you are experiencing any issues.
Nov 13, 12:43 CST
Update - Bazaarvoice is working with Facebook to resolve the issue and we hope to have an update soon.
Nov 10, 12:31 CST
Update - Bazaarvoice is continuing to investigate this issue and will provide updates as new information becomes available.
Please submit a support case if you are experiencing any issues.
Nov 9, 13:58 CST
Update - Bazaarvoice is continuing to investigate this issue and will provide updates as new information becomes available.
Please submit a support case if you are experiencing any issues.
Nov 6, 05:27 CST
Update - Bazaarvoice is continuing to investigate this issue and will provide updates as new information becomes available.
Please submit a support case if you are experiencing any issues.
Nov 5, 05:46 CST
Update - Bazaarvoice is continuing to investigate the root cause and will provide updates as new information becomes available.
Please submit a support case if you are experiencing any issues.
Nov 3, 20:08 CST
Update - Bazaarvoice is continuing to investigate the root cause and will provide updates as new information becomes available.
Please submit a support case if you are experiencing any issues.
Nov 2, 10:11 CST
Update - Bazaarvoice is continuing to investigate the root cause and will provide updates as new information becomes available.
Please submit a support case if you are experiencing any issues.
Oct 30, 09:39 CDT
Update - Bazaarvoice is continuing to investigate the root cause and will provide updates as new information becomes available.
Please submit a support case if you are experiencing any issues.
Oct 27, 06:21 CDT
Update - In addition to Instagram content not being collected, it has been identified that the ongoing issue is also impacting Curations API display.
Bazaarvoice is continuing to investigate the root cause and will provide updates as new information becomes available.
Please submit a support case if you are experiencing any issues.
Oct 23, 12:48 CDT
Update - The Curations degradation is currently ongoing and Bazaarvoice is continuing to investigate the root cause. We will provide an update at the designated time below or when new information becomes available.
Oct 22, 15:43 CDT
Investigating - Bazaarvoice has identified an issue that is causing a degradation of Curations. Instagram content is not being collected since Oct 21, 2020 at 5:00 PM CST. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
[REDS-977]
NEXT UPDATE:Thursday, Oct 22, 3pm CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:Go to
https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT:Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Oct 22, 05:10 CDT