Identified - Bazaarvoice has identified an issue with clients who have deployed implementations within the Configuration Hub between August 7, 2020 - September 12, 2020. Clients who have deployed between this time frame are only affected with an error if their code integration utilizes lazy or deferred loading. Clients who lazy or defer load Bazaarvoice can manually redeploy their implementation within the Configuration Hub to resolve. Engineering is working on resolving the issue for those clients who chose to not manually redeploy.

We will provide an update at the designated time below or when new information becomes available.

[CCS37195]

NEXT UPDATE:

Monday, September 21st at 3 pm CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Sep 18, 15:52 CDT