Bazaarvoice
Update - Bazaarvoice is continuing to work with Facebook to resolve the issue and will provide an update when new information becomes available.

Please submit a support case if you are experiencing any issues.
Nov 16, 16:54 CST
Update - Bazaarvoice is continuing to work with Facebook to resolve the issue and will provide an update when new information becomes available.

Please submit a support case if you are experiencing any issues.
Nov 13, 12:43 CST
Update - Bazaarvoice is working with Facebook to resolve the issue and we hope to have an update soon.
Nov 10, 12:31 CST
Update - Bazaarvoice is continuing to investigate this issue and will provide updates as new information becomes available.

Please submit a support case if you are experiencing any issues.
Nov 9, 13:58 CST
Update - Bazaarvoice is continuing to investigate this issue and will provide updates as new information becomes available.

Please submit a support case if you are experiencing any issues.
Nov 6, 05:27 CST
Update - Bazaarvoice is continuing to investigate this issue and will provide updates as new information becomes available.

Please submit a support case if you are experiencing any issues.
Nov 5, 05:46 CST
Update - Bazaarvoice is continuing to investigate the root cause and will provide updates as new information becomes available.

Please submit a support case if you are experiencing any issues.
Nov 3, 20:08 CST
Update - Bazaarvoice is continuing to investigate the root cause and will provide updates as new information becomes available.

Please submit a support case if you are experiencing any issues.
Nov 2, 10:11 CST
Update - Bazaarvoice is continuing to investigate the root cause and will provide updates as new information becomes available.

Please submit a support case if you are experiencing any issues.
Oct 30, 09:39 CDT
Update - Bazaarvoice is continuing to investigate the root cause and will provide updates as new information becomes available.

Please submit a support case if you are experiencing any issues.
Oct 27, 06:21 CDT
Update - In addition to Instagram content not being collected, it has been identified that the ongoing issue is also impacting Curations API display.

Bazaarvoice is continuing to investigate the root cause and will provide updates as new information becomes available.

Please submit a support case if you are experiencing any issues.
Oct 23, 12:48 CDT
Update - The Curations degradation is currently ongoing and Bazaarvoice is continuing to investigate the root cause. We will provide an update at the designated time below or when new information becomes available.
Oct 22, 15:43 CDT
Investigating - Bazaarvoice has identified an issue that is causing a degradation of Curations. Instagram content is not being collected since Oct 21, 2020 at 5:00 PM CST. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

[REDS-977]

NEXT UPDATE:
Thursday, Oct 22, 3pm CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Oct 22, 05:10 CDT
Ratings and Reviews (Conversations) ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Syndication ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Configuration Hub ? Operational
90 days ago
100.0 % uptime
Today
Workbench - Login Operational
90 days ago
100.0 % uptime
Today
Workbench - Tools ? Operational
90 days ago
100.0 % uptime
Today
SEO Service ? Operational
90 days ago
100.0 % uptime
Today
API Call Service ? Operational
90 days ago
100.0 % uptime
Today
Feed Processing ? Operational
90 days ago
100.0 % uptime
Today
Post Interaction Email ? Operational
90 days ago
100.0 % uptime
Today
SFTP Service ? Operational
90 days ago
100.0 % uptime
Today
Social Alerts Operational
90 days ago
100.0 % uptime
Today
Legacy Ratings and Reviews (PRR) ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Syndication ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Workbench - Login Operational
90 days ago
100.0 % uptime
Today
Workbench - Tools ? Operational
90 days ago
100.0 % uptime
Today
SEO Service ? Operational
90 days ago
100.0 % uptime
Today
API Call Service ? Operational
90 days ago
100.0 % uptime
Today
Feed Processing ? Operational
90 days ago
100.0 % uptime
Today
Post Interaction Email ? Operational
90 days ago
100.0 % uptime
Today
SFTP Service ? Operational
90 days ago
100.0 % uptime
Today
Questions and Answers ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Visual Content (Curations) ? Degraded Performance
90 days ago
100.0 % uptime
Today
Content Display ? Degraded Performance
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Curations Portal ? Degraded Performance
90 days ago
100.0 % uptime
Today
Syndication Operational
90 days ago
100.0 % uptime
Today
API Call Service ? Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice SSO Portal ? Operational
90 days ago
100.0 % uptime
Today
Sampling ? Operational
90 days ago
100.0 % uptime
Today
Sampling Portal ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Collect and Distribute (Brand Edge) ? Operational
90 days ago
100.0 % uptime
Today
Brand Edge Portal ? Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Response (Connections) Operational
90 days ago
99.84 % uptime
Today
Connections Portal ? Operational
90 days ago
99.84 % uptime
Today
Bazaarvoice Support Community Operational
90 days ago
100.0 % uptime
Today
Support Community Login Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Developer Portal Operational
90 days ago
100.0 % uptime
Today
API Key Requests Operational
90 days ago
100.0 % uptime
Today
Partner Integrations ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
API Call Service ? Operational
90 days ago
98.93 % uptime
Today
ROI Report ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 24, 2020

No incidents reported today.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Resolved - Bazaarvoice has fixed the issue related to iOS SDK submission and the affected clients need to upgrade their iOS SDK to the latest version. Please find the release details below:

BVSwift SDK (version - 1.3.1):
Cocoapods Link: https://cocoapods.org/pods/BVSwift
Github Link: https://github.com/bazaarvoice/bv-ios-swift-sdk/releases/tag/1.3.1

BVSDK Objective-C (version - 8.3.1):
Cocoapods Link: https://cocoapods.org/pods/BVSDK
Github Link: https://github.com/bazaarvoice/bv-ios-sdk/releases/tag/8.3.1

This is the final update.

[986]

If you have any questions or any assistance is needed with iOS SDK upgrades, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Nov 20, 07:51 CST
Identified - Bazaarvoice has identified an issue that is causing a degradation of iOS SDK service - the submission of UGC with photo will result in an error for the clients using iOS SDK solution. A root cause has already been determined. We will provide an update at the designated time below or when new information becomes available.

[986]

NEXT UPDATE:
Thursday, Nov 20th, 10:00 am CT

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Nov 20, 02:43 CST
Nov 19, 2020
Resolved - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

[REDS-984]

If you have any questions, please contact Bazaarvoice Support.
Nov 19, 08:53 CST
Investigating - Bazaarvoice has identified an issue that is causing an outage of Connections. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

[REDS-984]

NEXT UPDATE:
Thursday, Nov 19th, 12:00 pm CT

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Nov 19, 07:19 CST
Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

Unresolved incident: Degradation - Curations.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020
Nov 12, 2020

No incidents reported.

Nov 11, 2020
Resolved - Bazaarvoice identified an issue that caused an intermittent degradation of API service and Multi-Product Submission between 3:22 pm - 3:59 pm CST. A root cause was determined and the resolution was implemented.

Components affected:

API Call Service

Conversations: Post Interaction Email (Multi-Product submission)

(983)

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Nov 11, 15:00 CST
Nov 10, 2020