Bazaarvoice
Update - Bazaarvoice has already implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. Updates to cases sent via email replies to automated notifications between March 3rd, 1 pm CST and March 4th, 10 am CST time were not received and cannot be recovered. Clients that received emails bounced back should resend their message. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Friday, Mar 5th, 2021 by 12 pm CST

If you have any questions, please contact Bazaarvoice Support.
Mar 4, 15:12 CST
Monitoring - Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. Emails/replies that got sent to after March 3rd, 1 pm CST until March 4th, 10 am CST may have failed to deliver. Clients that got their emails bounced back should resend their messages. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Thursday, Mar 4th, 2021 by 1 pm CST

If you have any questions, please contact Bazaarvoice Support.
Mar 4, 10:58 CST
Investigating - Bazaarvoice has identified an issue where clients cannot open support tickets, or reply to existing tickets, by using email . A root cause has yet to be determined. Please note, Support Community (https://support.bazaarvoice.com/) system is working and tickets are being successfully open. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Thursday, Mar 4th, 2021 by 11 am CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Mar 4, 09:40 CST
Conversations Platform ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Syndication ? Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
SEO Service ? Operational
90 days ago
100.0 % uptime
Today
Feed Processing ? Operational
90 days ago
100.0 % uptime
Today
SFTP Service ? Operational
90 days ago
100.0 % uptime
Today
Legacy (PRR) Platform ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Syndication ? Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
SEO Service ? Operational
90 days ago
100.0 % uptime
Today
Feed Processing ? Operational
90 days ago
100.0 % uptime
Today
SFTP Service ? Operational
90 days ago
100.0 % uptime
Today
Visual Content ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Collection Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Syndication Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Portal ? Operational
90 days ago
99.96 % uptime
Today
Portal Applications ? Operational
90 days ago
99.73 % uptime
Today
Try It and Retailer Sampling ? Operational
90 days ago
100.0 % uptime
Today
Configuration Hub ? Operational
90 days ago
100.0 % uptime
Today
Workbench Operational
90 days ago
100.0 % uptime
Today
Connections ? Operational
90 days ago
100.0 % uptime
Today
Brand Edge ? Operational
90 days ago
100.0 % uptime
Today
Brand Community Sampling ? Operational
90 days ago
100.0 % uptime
Today
Branded Sampling Portal ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
Support Community Operational
90 days ago
99.97 % uptime
Today
Case Submission Operational
90 days ago
99.98 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
99.93 % uptime
Today
Knowledge Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Developer Portal Operational
90 days ago
100.0 % uptime
Today
Partner Integrations ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 5, 2021

No incidents reported today.

Mar 4, 2021

Unresolved incident: Outage - support@bazaarvoice.com Case Submission/Correspondence.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021
Resolved - Bazaarvoice has verified that the Connections Dashboard is up to date and is now closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.
Feb 27, 10:02 CST
Monitoring - Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Monday, March 1st by 2 PM CST

If you have any questions, please contact Bazaarvoice Support.
Feb 26, 13:36 CST
Identified - Bazaarvoice has identified the root cause that is causing the stale data in the Connections dashboard. Engineering is working to resolve it. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Feb 26, 2021, 1 PM CST

[999]

If you have any questions, please contact Bazaarvoice Support.
Feb 26, 09:34 CST
Investigating - Bazaarvoice has identified an issue that is causing stale data to return in the Connections Dashboards.
The affected dashboards are located under Reports > Dashboards > Connections. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available whichever comes first.

NEXT UPDATE:
Feb 26, 2021, 9 AM CST

[999]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Feb 26, 07:14 CST
Feb 26, 2021
Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021
Resolved - Bazaarvoice has completed the data processing to restore the Non-commerce reporting systems ‘All’ option filter for categories. This is now resolved and the incident is closing. This is the final update.

If you have any questions, please contact Bazaarvoice Support.
Feb 22, 10:18 CST
Update - Bazaarvoice continues to actively process data to restore the Non-commerce reporting systems ‘All’ option filter for categories. As with previous updates, this is expected to be completed over the next couple of weeks. We will provide an update at the designated time below or when new information becomes available.

[995]

NEXT UPDATE: Monday, Feb 22nd by 5:00 PM CST

If you have any questions, please contact Bazaarvoice Support.
Feb 19, 09:15 CST
Update - Bazaarvoice is actively processing data to restore the Non-commerce reporting systems ‘All’ option filter for categories which we anticipate will take up to a few weeks. We will provide an update at the designated time below or when new information becomes available.

[995]

NEXT UPDATE: 18th Feb, 5:00 PM CST

If you have any questions, please contact Bazaarvoice Support.
Feb 18, 09:03 CST
Update - Bazaarvoice is actively processing data to restore the Non-commerce reporting systems ‘All’ option filter for categories which we anticipate will take up to a few weeks. We will provide an update at the designated time below or when new information becomes available.

[995]

NEXT UPDATE: 17th Feb, 1 PM CST

If you have any questions, please contact Bazaarvoice Support.
Feb 16, 18:16 CST
Update - Bazaarvoice is actively processing data to restore the Non-commerce reporting systems ‘All’ option filter for categories which we anticipate will take up to a few weeks. We will provide an update at the designated time below or when new information becomes available.

[995]

NEXT UPDATE: 16th Feb, 5:00 PM CST

If you have any questions, please contact Bazaarvoice Support.
Feb 12, 15:01 CST
Update - Bazaarvoice is actively processing data to restore the Non-commerce reporting systems ‘All’ option filter for categories which we anticipate will take up to a few weeks. We will provide an update at the designated time below or when new information becomes available.

[995]

NEXT UPDATE: 12th Feb, 5:00 PM CST

If you have any questions, please contact Bazaarvoice Support.
Feb 9, 09:43 CST
Update - Bazaarvoice has identified the root cause of the issue and planning to restore the Non-commerce reporting systems ‘All’ option filter for categories. We will provide an update at the designated time below or when new information becomes available.

[995]

NEXT UPDATE: 9th Feb, 12:00 PM CST

If you have any questions, please contact Bazaarvoice Support.
Feb 8, 11:06 CST
Update - Bazaarvoice has identified the root cause of the issue and planning to restore the Non-commerce reporting systems 'All' option filter for categories. We will provide an update at the designated time below or when new information becomes available.

[995]

NEXT UPDATE:8th Feb, 12:00 PM CST

If you have any questions, please contact Bazaarvoice Support.
Feb 5, 12:35 CST
Update - Bazaarvoice has identified an additional issue that is causing a degradation of the Non-commerce reporting system where the 'All' option filter is missing for categories. The root cause has been found and engineering is working to resolve it. We will provide an update at the designated time below or when new information becomes available.

[995]

NEXT UPDATE:5th Feb, 12:00 PM CST

If you have any questions, please contact Bazaarvoice Support.
Feb 4, 14:06 CST
Update - Bazaarvoice has identified an issue that is causing a degradation of the Non-commerce reporting system where the 'All' option filter is missing for categories. The root cause has been found and engineering is working to resolve it. We will provide an update at the designated time below or when new information becomes available.

[995]

NEXT UPDATE:4th Feb, 12:00 PM CST

If you have any questions, please contact Bazaarvoice Support.
Feb 3, 13:23 CST
Identified - Bazaarvoice has identified an issue that is causing a degradation of the Non-commerce reporting system where the 'All' option filter is missing for categories. A root cause has been identified and engineering is currently working to resolve it. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:3rd Feb, 12:00 PM CST

If you have any questions, please contact Bazaarvoice Support.
Feb 2, 11:01 CST
Investigating - Bazaarvoice has identified an issue that is causing a degradation of the Non-commerce reporting system where the 'All' option filter is missing for categories. A root cause has been identified and engineering is currently working to resolve it. We will provide an update at the designated time below or when new information becomes available.

[995]

NEXT UPDATE: 2nd Feb, 10:00 AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Feb 1, 11:16 CST
Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021
Resolved - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.
Feb 19, 14:13 CST
Investigating - Bazaarvoice has identified an issue that is causing a delay of recently submitted content from appearing within the workbench for some of our clients. Clients affected are located on our "c3" cluster. Clients can identify which cluster they are on by logging into their workbench and looking at the URL which will start with "https://workbench-" followed by the cluster number. Please note, this does not affect display or submission on client sites.

Engineering is aware of the issue and currently working to address the degradation.

NEXT UPDATE:
Friday, Feb 19th, 2021 by 5 pm CST

[998]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Feb 19, 12:03 CST