Update - Bazaarvoice is continuing to work to backfill Insights data after identifying the root cause. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
Tues. Jan 19th by 5:00 PM CDT
Jan 15, 11:20 CST
Update - Bazaarvoice is continuing to work to backfill Insights data after identifying the root cause. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
Fri. Jan 15th by 5:00 PM CDT
Jan 13, 16:37 CST
Update - Bazaarvoice is continuing to work to backfill Insights data after identifying the root cause. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
Tuesday, Jan 13th by 5:00 PM CDT
Jan 12, 16:22 CST
Identified - Bazaarvoice is continuing to work on a resolution after identifying the root cause. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
Tuesday, Jan 12th by 5:00 PM CDT
Jan 11, 17:01 CST
Update - Bazaarvoice is continuing to work on a resolution after identifying the root. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:Monday, Jan 11th by 5:00 PM CDT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:Go to
https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT:Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Jan 5, 16:30 CST
Investigating - Bazaarvoice has identified the root cause of the issue and is working on a resolution. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:Tuesday, Jan 5th by 5:00 PM CDT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:Go to
https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT:Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Dec 29, 09:39 CST
Identified - Bazaarvoice has identified the root cause of the issue and is working on a resolution. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
Tuesday, December 28th by 5:00 PM CDT
If you have any questions, please contact Bazaarvoice Support.
Dec 21, 16:44 CST
Investigating - Bazaarvoice has identified a partial data staleness issue affecting specific modules within the Portal > Insights app. Please expect that the data for the following modules will not update while this issue is being worked on.
1. Ratings & Reviews > Consumer Sentiment: Products with consumer keywords
2. Ratings & Reviews > Consumer Sentiment: Products with frequently mentioned organizations & people
3. Ratings & Reviews > Premium Network Insights : Keywords for products
As this is affecting all clients who rely on these specific modules, this issue is being actively worked by Bazaarvoice engineering with priority. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:Monday, Dec. 21 by 5:00 PM CDT
[ML-837]
[REDS-988]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:Go to
https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question
CHAT:Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Dec 17, 09:59 CST