Update - Bazaarvoice continues to monitor the fix for an issue that caused an outage with Portal Reports. Any reports scheduled to be delivered during the outage have been generated. Bazaarvoice engineers also identified a small subset of on-demand reports that are still processing on a delay and we are working to ensure all reports will be delivered
We will provide an update at the time designated below, or as soon as new information becomes available.
NEXT UPDATE: February 25th, 2026, 12:00 PM CST
Feb 24, 2026 - 11:50 CST
Monitoring - Bazaarvoice has implemented a fix to resolve an issue that caused an outage with Portal Reports and will continue to monitor the situation. Any reports scheduled to be delivered during the outage were paused, and will be generated soon. We will provide an update at the time designated below, or as soon as new information becomes available.
NEXT UPDATE: February 24th, 2026, 12:00 PM CST
Feb 23, 2026 - 12:03 CST
Investigating - Bazaarvoice has identified an issue that is causing an outage in the Reports section within the Portal.
Our engineering team is actively investigating the root cause and working to restore Portal Reports. We will provide an update at the time designated below, or sooner if new information becomes available.
NEXT UPDATE: February 23rd, 2026, 12:00 PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Feb 23, 2026 - 10:16 CST
Conversations Platform
Operational
90 days ago
100.0
% uptime
Today
Content Display
Operational
90 days ago
100.0
% uptime
Today
Content Submission
Operational
90 days ago
100.0
% uptime
Today
Syndication
Operational
90 days ago
100.0
% uptime
Today
API Services
Operational
90 days ago
100.0
% uptime
Today
Moderation Service
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
Operational
90 days ago
100.0
% uptime
Today
SEO Service
Operational
90 days ago
100.0
% uptime
Today
Feed Processing
Operational
90 days ago
100.0
% uptime
Today
SFTP Service
Operational
90 days ago
100.0
% uptime
Today
Legacy (PRR) Platform
Operational
90 days ago
100.0
% uptime
Today
Content Display
Operational
90 days ago
100.0
% uptime
Today
Content Submission
Operational
90 days ago
100.0
% uptime
Today
Syndication
Operational
90 days ago
100.0
% uptime
Today
API Services
Operational
90 days ago
100.0
% uptime
Today
Moderation Service
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
Operational
90 days ago
100.0
% uptime
Today
SEO Service
Operational
90 days ago
100.0
% uptime
Today
Feed Processing
Operational
90 days ago
100.0
% uptime
Today
SFTP Service
Operational
90 days ago
100.0
% uptime
Today
Vibe
Operational
90 days ago
99.99
% uptime
Today
Content Display
Operational
90 days ago
100.0
% uptime
Today
Content Collection
Operational
90 days ago
100.0
% uptime
Today
Portal
Operational
90 days ago
99.98
% uptime
Today
Syndication
Operational
90 days ago
100.0
% uptime
Today
API Services
Operational
90 days ago
100.0
% uptime
Today
Moderation Service
Operational
90 days ago
100.0
% uptime
Today
Contextual Commerce (CoCo)
Operational
90 days ago
100.0
% uptime
Today
Creator Marketing
Operational
90 days ago
100.0
% uptime
Today
Bazaarvoice Portal
Operational
90 days ago
99.97
% uptime
Today
Portal Applications
Operational
90 days ago
99.87
% uptime
Today
Try It and Retailer Sampling
Operational
90 days ago
100.0
% uptime
Today
Configuration Hub
Operational
90 days ago
100.0
% uptime
Today
Workbench
Operational
90 days ago
100.0
% uptime
Today
Connections
Operational
90 days ago
100.0
% uptime
Today
Brand Edge
Operational
90 days ago
100.0
% uptime
Today
Brand Community Sampling
Operational
90 days ago
100.0
% uptime
Today
Branded Sampling Portal
Operational
90 days ago
100.0
% uptime
Today
Content Submission
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
Operational
90 days ago
100.0
% uptime
Today
Support Community
Operational
90 days ago
99.99
% uptime
Today
Case Submission
Operational
90 days ago
99.98
% uptime
Today
Live Chat
Operational
90 days ago
100.0
% uptime
Today
Phone Support
Operational
90 days ago
100.0
% uptime
Today
Knowledge
Operational
90 days ago
100.0
% uptime
Today
Knowledge Base
Operational
90 days ago
100.0
% uptime
Today
Bazaarvoice Developer Portal
Operational
90 days ago
100.0
% uptime
Today
Partner Integrations
Operational
90 days ago
100.0
% uptime
Today
Partner Integrations
Operational
90 days ago
100.0
% uptime
Today
Shopify
Operational
90 days ago
100.0
% uptime
Today
Hybris
Operational
90 days ago
100.0
% uptime
Today
Salesforce Commerce Cloud
Operational
90 days ago
100.0
% uptime
Today
Magento
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Feb 24, 2026
Unresolved incident: Outage - Reports down within the Portal.
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Feb 20, 04:31 CST
Update -
The backlog of unmoderated content is continuing being processed and is steadily decreasing.
Our engineering team is monitoring the performance of our moderation services to ensure they remain stable. We will provide the next update at the time listed below, or sooner if new information becomes available.
NEXT UPDATE: February 20th, 2026, 3:00 PM CST
Feb 19, 11:09 CST
Update -
The backlog of unmoderated content is continuing being processed and is steadily decreasing.
Our engineering team is monitoring the performance of our moderation services to ensure they remain stable. We will provide the next update at the time listed below, or sooner if new information becomes available.
NEXT UPDATE: February 19th, 2026, 11:00 AM CST
Feb 18, 09:25 CST
Monitoring -
Bazaarvoice has identified the root cause of this issue and implemented a fix. The backlog of unmoderated content is now being processed and is steadily decreasing.
Our engineering team is actively monitoring the performance of our moderation services to ensure they remain stable. We will provide the next update at the time listed below, or sooner if new information becomes available.
NEXT UPDATE: February 18th, 2026, 10:00 AM CST
Feb 17, 12:35 CST
Investigating -
Bazaarvoice has identified an issue that is causing delays in content moderation processing. Freshly submitted reviews and questions are successfully received, but may take longer than usual to be moderated. As a result, new content may be delayed in becoming visible on your site(s) or in syndication. Existing content that is already live is not affected.
Our engineering team is actively investigating the root cause and working to restore normal processing times. We will provide an update at the time designated below, or sooner if new information becomes available.
NEXT UPDATE: February 17th, 2026, 4:00 PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Feb 17, 12:18 CST