All Systems Operational

Uptime over the past 90 days. View historical uptime.
Conversations Platform Operational
90 days ago
99.55 % uptime
Today
Content Display Operational
90 days ago
99.0 % uptime
Today
Content Submission Operational
90 days ago
99.0 % uptime
Today
Syndication Operational
90 days ago
99.0 % uptime
Today
API Services Operational
90 days ago
99.0 % uptime
Today
Moderation Service Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
SEO Service Operational
90 days ago
100.0 % uptime
Today
Feed Processing Operational
90 days ago
100.0 % uptime
Today
SFTP Service Operational
90 days ago
100.0 % uptime
Today
Legacy (PRR) Platform Operational
90 days ago
100.0 % uptime
Today
Content Display Operational
90 days ago
100.0 % uptime
Today
Content Submission Operational
90 days ago
100.0 % uptime
Today
Syndication Operational
90 days ago
100.0 % uptime
Today
API Services Operational
90 days ago
100.0 % uptime
Today
Moderation Service Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
SEO Service Operational
90 days ago
100.0 % uptime
Today
Feed Processing Operational
90 days ago
100.0 % uptime
Today
SFTP Service Operational
90 days ago
100.0 % uptime
Today
Vibe Operational
90 days ago
100.0 % uptime
Today
Content Display Operational
90 days ago
100.0 % uptime
Today
Content Collection Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Syndication Operational
90 days ago
100.0 % uptime
Today
API Services Operational
90 days ago
100.0 % uptime
Today
Moderation Service Operational
90 days ago
100.0 % uptime
Today
Contextual Commerce (CoCo) Operational
90 days ago
100.0 % uptime
Today
Creator Marketing Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Portal Operational
90 days ago
100.0 % uptime
Today
Portal Applications Operational
90 days ago
100.0 % uptime
Today
Try It and Retailer Sampling Operational
90 days ago
100.0 % uptime
Today
Configuration Hub Operational
90 days ago
100.0 % uptime
Today
Workbench Operational
90 days ago
100.0 % uptime
Today
Connections Operational
90 days ago
100.0 % uptime
Today
Brand Edge Operational
90 days ago
100.0 % uptime
Today
Brand Community Sampling Operational
90 days ago
100.0 % uptime
Today
Branded Sampling Portal Operational
90 days ago
100.0 % uptime
Today
Content Submission Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
Support Community Operational
90 days ago
100.0 % uptime
Today
Case Submission Operational
90 days ago
100.0 % uptime
Today
Live Chat Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Knowledge Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Developer Portal Operational
90 days ago
100.0 % uptime
Today
Partner Integrations Operational
90 days ago
100.0 % uptime
Today
Partner Integrations Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Hybris Operational
90 days ago
100.0 % uptime
Today
Salesforce Commerce Cloud Operational
90 days ago
100.0 % uptime
Today
Magento Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 1, 2026

No incidents reported today.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

Degradation - Bazaarvoice Plugin for Shopify
Resolved - Bazaarvoice has verified that the issue has been resolved and the Shopify BV App service is functioning as expected. We will be closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Jul 28, 04:20 CDT
Monitoring - Bazaarvoice has rolled back the change responsible for the degradation and clients should now be able to access their settings for the Bazaarvoice plugin for Shopify. We are continuing to monitor to ensure the issue does not recur.

Next Update:
July 27th, 2026, 1:00PM CDT
Jul 24, 12:18 CDT
Investigating - Bazaarvoice has detected an issue with the backend service for our plugin for Shopify. We do not expect this is affecting the shopper-facing display or submission components, but it will affect client's ability to access the plugin settings within Shopify. It may also cause delays in feed related services (ex. catalog feed delivery to Bazaarvoice may happen later than usual). We are currently working to restore access so clients can resume making updates to the plugin settings as needed.

Next Update:
July 24th, 2026, 1:00PM CDT

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Jul 24, 11:01 CDT

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

Portal Insights Degradation
Resolved - Bazaarvoice has verified that the issue has been resolved and all services are fully functioning. As the issue is not expected to recur, we are closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Jul 21, 11:57 CDT
Monitoring - Bazaarvoice has identified a degradation of the Portal > Insights app. Clients may have noticed delays across all Insights dashboards and a full outage of the Coverage dashboard (and associated Program Overview widget) in particular. The root cause has already been determined and remediation is ongoing. The symptoms have currently been resolved, though the issue may recur until full remediation is complete.

Next Update:
July 21st, 2026, 12:30PM CDT

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jul 21, 10:13 CDT

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

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