Monitoring - Degradation – Catalog data ingestion issue
Bazaarvoice continues working on fully restoring catalog data ingestion . We will provide an update at the time designated below, or sooner if new information becomes available.
NEXT UPDATE: May 29th, 2026, 4pm CDT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
May 29, 2026 - 07:52 CDT
Investigating - Bazaarvoice has identified a catalog data ingestion issue resulting in delayed catalog updates from the respective product feeds. Our engineering team has identified the root cause and is actively working to restore the data ingestion. We will provide an update at the time designated below, or sooner if new information becomes available.
NEXT UPDATE: May 29th, 2026, 8AM CDT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
May 29, 2026 - 02:01 CDT
Conversations Platform
Degraded Performance
90 days ago
99.55
% uptime
Today
Content Display
Operational
90 days ago
99.0
% uptime
Today
Content Submission
Operational
90 days ago
99.0
% uptime
Today
Syndication
Operational
90 days ago
99.0
% uptime
Today
API Services
Operational
90 days ago
99.0
% uptime
Today
Moderation Service
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
Operational
90 days ago
100.0
% uptime
Today
SEO Service
Operational
90 days ago
100.0
% uptime
Today
Feed Processing
Degraded Performance
90 days ago
100.0
% uptime
Today
SFTP Service
Operational
90 days ago
100.0
% uptime
Today
Legacy (PRR) Platform
Operational
90 days ago
100.0
% uptime
Today
Content Display
Operational
90 days ago
100.0
% uptime
Today
Content Submission
Operational
90 days ago
100.0
% uptime
Today
Syndication
Operational
90 days ago
100.0
% uptime
Today
API Services
Operational
90 days ago
100.0
% uptime
Today
Moderation Service
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
Operational
90 days ago
100.0
% uptime
Today
SEO Service
Operational
90 days ago
100.0
% uptime
Today
Feed Processing
Operational
90 days ago
100.0
% uptime
Today
SFTP Service
Operational
90 days ago
100.0
% uptime
Today
Vibe
Operational
90 days ago
100.0
% uptime
Today
Content Display
Operational
90 days ago
100.0
% uptime
Today
Content Collection
Operational
90 days ago
100.0
% uptime
Today
Portal
Operational
90 days ago
100.0
% uptime
Today
Syndication
Operational
90 days ago
100.0
% uptime
Today
API Services
Operational
90 days ago
100.0
% uptime
Today
Moderation Service
Operational
90 days ago
100.0
% uptime
Today
Contextual Commerce (CoCo)
Operational
90 days ago
100.0
% uptime
Today
Creator Marketing
Operational
90 days ago
100.0
% uptime
Today
Bazaarvoice Portal
Operational
90 days ago
100.0
% uptime
Today
Portal Applications
Operational
90 days ago
100.0
% uptime
Today
Try It and Retailer Sampling
Operational
90 days ago
100.0
% uptime
Today
Configuration Hub
Operational
90 days ago
100.0
% uptime
Today
Workbench
Operational
90 days ago
100.0
% uptime
Today
Connections
Operational
90 days ago
100.0
% uptime
Today
Brand Edge
Operational
90 days ago
100.0
% uptime
Today
Brand Community Sampling
Operational
90 days ago
100.0
% uptime
Today
Branded Sampling Portal
Operational
90 days ago
100.0
% uptime
Today
Content Submission
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
Operational
90 days ago
100.0
% uptime
Today
Support Community
Operational
90 days ago
100.0
% uptime
Today
Case Submission
Operational
90 days ago
100.0
% uptime
Today
Live Chat
Operational
90 days ago
100.0
% uptime
Today
Phone Support
Operational
90 days ago
100.0
% uptime
Today
Knowledge
Operational
90 days ago
100.0
% uptime
Today
Knowledge Base
Operational
90 days ago
100.0
% uptime
Today
Bazaarvoice Developer Portal
Operational
90 days ago
100.0
% uptime
Today
Partner Integrations
Operational
90 days ago
100.0
% uptime
Today
Partner Integrations
Operational
90 days ago
100.0
% uptime
Today
Shopify
Operational
90 days ago
100.0
% uptime
Today
Hybris
Operational
90 days ago
100.0
% uptime
Today
Salesforce Commerce Cloud
Operational
90 days ago
100.0
% uptime
Today
Magento
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
May 29, 2026
Unresolved incident: Degradation – Catalog data ingestion issue.