Bazaarvoice
Degradation - Curations Instagram User Mentions
Update - Investigation is ongoing for the Curations Instagram User Mentions issue. In the meantime, the temporary workaround is still in place so no clients are being impacted at this time.

NEXT UPDATE:
Wed, May 27th by End of Day
May 26, 11:09 CDT
Update - We are continuing our investigation of the issue however a temporary workaround has been implemented so no clients are being impacted at this time.

NEXT UPDATE:

Tuesday, May 26th by 12:00pm CT
May 25, 09:57 CDT
Investigating - Bazaarvoice has identified an issue that is causing a degradation with Instagram User Mentions not successfully pulling into the Curations Portal. Engineering is actively investigating the issue. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

[944]

NEXT UPDATE:

Tuesday, May 26th by 12:00pm CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
May 22, 13:02 CDT
Uptime over the past 90 days. View historical uptime.
Ratings and Reviews (Conversations) ? Operational
90 days ago
99.97 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Syndication ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Configuration Hub ? Operational
90 days ago
100.0 % uptime
Today
Workbench - Login Operational
90 days ago
100.0 % uptime
Today
Workbench - Tools ? Operational
90 days ago
100.0 % uptime
Today
SEO Service ? Operational
90 days ago
100.0 % uptime
Today
API Call Service ? Operational
90 days ago
100.0 % uptime
Today
Feed Processing ? Operational
90 days ago
100.0 % uptime
Today
Post Interaction Email ? Operational
90 days ago
99.62 % uptime
Today
SFTP Service ? Operational
90 days ago
100.0 % uptime
Today
Social Alerts Operational
90 days ago
100.0 % uptime
Today
Legacy Ratings and Reviews (PRR) ? Operational
90 days ago
99.96 % uptime
Today
Content Display ? Operational
90 days ago
99.97 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Syndication ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Workbench - Login Operational
90 days ago
100.0 % uptime
Today
Workbench - Tools ? Operational
90 days ago
100.0 % uptime
Today
SEO Service ? Operational
90 days ago
100.0 % uptime
Today
API Call Service ? Operational
90 days ago
99.97 % uptime
Today
Feed Processing ? Operational
90 days ago
100.0 % uptime
Today
Post Interaction Email ? Operational
90 days ago
99.62 % uptime
Today
SFTP Service ? Operational
90 days ago
100.0 % uptime
Today
Questions and Answers ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Visual Content (Curations) ? Degraded Performance
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Curations Portal ? Degraded Performance
90 days ago
100.0 % uptime
Today
Syndication Operational
90 days ago
100.0 % uptime
Today
API Call Service ? Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice SSO Portal ? Operational
90 days ago
100.0 % uptime
Today
Sampling ? Operational
90 days ago
99.87 % uptime
Today
Sampling Portal ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
99.62 % uptime
Today
Collect and Distribute (Brand Edge) ? Operational
90 days ago
100.0 % uptime
Today
Brand Edge Portal ? Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Response (Connections) Operational
90 days ago
100.0 % uptime
Today
Connections Portal ? Operational
90 days ago
100.0 % uptime
Today
Personalization Data ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
API Call Service ? Operational
90 days ago
100.0 % uptime
Today
ROI Report ? Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Support Community Operational
90 days ago
100.0 % uptime
Today
Support Community Login Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Developer Portal Operational
90 days ago
100.0 % uptime
Today
API Key Requests Operational
90 days ago
100.0 % uptime
Today
Partner Integrations ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance - Americas May 28, 03:00-05:00 CDT
Bazaarvoice will be performing scheduled maintenance on the North America/Latin America clusters (c1-c4 and c6). During the maintenance window, Configuration Hub and the Workbench will be unavailable.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted on May 26, 11:13 CDT
Scheduled Maintenance - EMEA/APAC May 29, 22:00 - May 30, 00:00 CDT
Bazaarvoice will be performing scheduled maintenance on the EMEA/APAC clusters (c5 and c7). During the maintenance window, Configuration Hub and the Workbench will be unavailable.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted on May 26, 11:14 CDT
Past Incidents
May 26, 2020

Unresolved incident: Degradation - Curations Instagram User Mentions.

May 25, 2020
May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.