Resolved -
Bazaarvoice has completed the maintenance to resolve the issue with the Email Engagement Dashboard.
Engineering has verified that the issue has been resolved and is closing this incident. This is the final update.
If you have any questions, please contact Bazaarvoice Support.
Aug 15, 11:19 CDT
Identified -
Engineering has identified the root cause causing the issue with the Email Engagement Dashboard. They are currently working on a fix to ensure the data displays.
NEXT UPDATE:
Wednesday, August 15th - 12pm CST
Aug 14, 16:02 CDT
Update -
Engineering continues to investigate the issue with the Email Engagement Dashboard. The current behavior is no data is returning for August 11th and data from August 12th through today is incomplete.
NEXT UPDATE:
Wednesday, August 15th - 10am CST
Aug 14, 13:30 CDT
Investigating -
Bazaarvoice has identified an issue that is causing a degradation with the Email Engagement Dashboard. Currently, the report is unavailable for August 11th and incomplete data for Augst 12th. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available whichever comes first.
NEXT UPDATE:Wednesday, August 14th - 2pm CST
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If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:Go to
https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT:Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Aug 14, 10:15 CDT