Stale data in reporting templates.
Update - We are continuing to monitor for any further issues.

NEXT UPDATE:
October 22nd, 2026 at 10AM CDT
Oct 21, 2026 - 15:26 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 2026 - 07:51 CDT
Investigating - Bazaarvoice has identified an issue affecting Portal reports. Clients using the Connections reporting templates may see stale data in on-demand reports, and scheduled reports for those templates aren't being sent. All regions are affected. Bazaarvoice engineers have identified the root cause of the issue and are working on a fix.

NEXT UPDATE:
October 21st, 2026 at 16:00 UTC+3
Oct 21, 2026 - 07:49 CDT
Uptime over the past 90 days. View historical uptime.
Conversations Platform Operational
Content Display Operational
Content Submission Operational
Syndication Operational
API Services Operational
Moderation Service Operational
Email Notifications Operational
SEO Service Operational
Feed Processing Operational
SFTP Service Operational
Legacy (PRR) Platform Operational
Content Display Operational
Content Submission Operational
Syndication Operational
API Services Operational
Moderation Service Operational
Email Notifications Operational
SEO Service Operational
Feed Processing Operational
SFTP Service Operational
Vibe Operational
Content Display Operational
Content Collection Operational
Portal Operational
Syndication Operational
API Services Operational
Moderation Service Operational
Contextual Commerce (CoCo) Operational
Creator Marketing Operational
Bazaarvoice Portal Operational
Portal Applications Operational
Try It and Retailer Sampling Operational
Configuration Hub Operational
Workbench Operational
Connections Operational
Brand Edge Operational
Brand Community Sampling Operational
Branded Sampling Portal Operational
Content Submission Operational
Email Notifications Operational
Support Community Operational
Case Submission Operational
Live Chat Operational
Phone Support Operational
Knowledge Operational
Knowledge Base Operational
Bazaarvoice Developer Portal Operational
Partner Integrations Operational
Partner Integrations Operational
Shopify Operational
Hybris Operational
Salesforce Commerce Cloud Operational
Magento Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 21, 2026

Unresolved incident: Stale data in reporting templates..

Oct 20, 2026

No incidents reported.

Oct 19, 2026

Bazaarvoice blank Standard Client Feeds (SCF)
Resolved - Bazaarvoice has verified that an issue with blank Standard Client Feeds (SCF) has been resolved. [1434]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
Oct 19, 13:14 CDT

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

Delay in Bulk Export Feeds
Resolved - Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Oct 7, 03:06 CDT
Monitoring - All Bulk Export feeds have been delivered successfully today,  including the Standard Client Feed (Full/Incremental), Ratings Feed, Displayable Content Export (DCE) and Partner Export Feed. Bazaarvoice continues to monitor the situation and we will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

October 7th, 2026, 5:00 AM CST

[1430]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Oct 6, 05:57 CDT
Identified - Bazaarvoice is experiencing a delay in delivering data feeds to US/EU clients. The data is accurate, but delivery will arrive later than usual due to a system job delay. The issue has been fixed and processing is underway.

Feeds Impacted:

All Bulk Export Feeds:
Standard Client Feed (Full / Incremental)
Ratings Feed
Displayable Content Export (DCE)
Partner Export Feed

NEXT UPDATE:
October 6th at 8:00pm
Oct 5, 13:09 CDT
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