Bazaarvoice
Curalate - Partial Outage of Facebook API
Update - Bazaarvoice has identified the root cause of the issue and is still working on a resolution. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Tuesday, June 22nd by 10am CT

If you have any questions, please contact Bazaarvoice Support.
Jun 21, 10:18 CDT
Update - Bazaarvoice has identified the root cause of the issue and is working on a resolution. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Monday, June 21st by 10am CT

If you have any questions, please contact Bazaarvoice Support.
Jun 17, 16:09 CDT
Identified - Bazaarvoice has identified the root cause of the issue and is working on a resolution. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Thursday, June 17th by 5pm CT

If you have any questions, please contact Bazaarvoice Support.
Jun 17, 09:35 CDT
Investigating - Bazaarvoice has identified an issue that is causing a partial outage of Facebook API for Curalate affecting rights requests. This will result in the dashboard not reporting when a user has approved a rights request. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
[1024]

NEXT UPDATE:
Thursday, June 17th by 10am CT

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Jun 16, 16:08 CDT
Uptime over the past 90 days. View historical uptime.
Conversations Platform ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Syndication ? Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
SEO Service ? Operational
90 days ago
100.0 % uptime
Today
Feed Processing ? Operational
90 days ago
100.0 % uptime
Today
SFTP Service ? Operational
90 days ago
100.0 % uptime
Today
Legacy (PRR) Platform ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Syndication ? Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
SEO Service ? Operational
90 days ago
100.0 % uptime
Today
Feed Processing ? Operational
90 days ago
100.0 % uptime
Today
SFTP Service ? Operational
90 days ago
100.0 % uptime
Today
Visual Content ? Partial Outage
90 days ago
99.7 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Collection Partial Outage
90 days ago
98.22 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Syndication Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Portal ? Operational
90 days ago
99.86 % uptime
Today
Portal Applications ? Operational
90 days ago
100.0 % uptime
Today
Try It and Retailer Sampling ? Operational
90 days ago
100.0 % uptime
Today
Configuration Hub ? Operational
90 days ago
100.0 % uptime
Today
Workbench Operational
90 days ago
99.97 % uptime
Today
Connections ? Operational
90 days ago
99.2 % uptime
Today
Brand Edge ? Operational
90 days ago
100.0 % uptime
Today
Brand Community Sampling ? Operational
90 days ago
100.0 % uptime
Today
Branded Sampling Portal ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
Support Community Operational
90 days ago
100.0 % uptime
Today
Case Submission Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Knowledge Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Developer Portal Operational
90 days ago
100.0 % uptime
Today
Partner Integrations ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 22, 2021

No incidents reported today.

Jun 21, 2021

Unresolved incident: Curalate - Partial Outage of Facebook API.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021
Degradation - Workbench: Manage Content View
Resolved - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.
Jun 17, 14:58 CDT
Monitoring - Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Thursday, June 17th by 3pm CT

If you have any questions, please contact Bazaarvoice Support.
Jun 17, 09:20 CDT
Identified - Bazaarvoice has identified the root cause of the issue and is working on a resolution. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Thursday, June 17th by 10am CT

If you have any questions, please contact Bazaarvoice Support.
Jun 16, 16:57 CDT
Investigating - Bazaarvoice has identified an issue that is causing a degradation of content loading within the Workbench for some clients. Clients may experience long load times or unable to see content when navigating to Content > Ratings & Reviews or Content > Questions & Answers. Please note, this is not affecting content display on your site.

Affected clients are those who are on our "c3" cluster. Clients can identify which cluster they are on by logging into their workbench and looking at the URL which will start with "https://workbench-" followed by the cluster number.

A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

[WB5781]

NEXT UPDATE:
Wednesday, June 16th by 5pm CT

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Jun 16, 15:59 CDT
Jun 16, 2021
Jun 15, 2021

No incidents reported.

Jun 14, 2021
Degradation - Product Catalog Application
Resolved - Bazaarvoice has identified and resolved an issue with the Product Catalog application and all its features are fully functioning as expected.

[1023]

If you have any questions, please contact Bazaarvoice Support.
Jun 14, 19:23 CDT
Monitoring - Bazaarvoice is currently in the process of deploying a fix for the issue. Once the update has been deployed, Bazaarvoice will monitor the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Tuesday, June 15th by 9am CT

If you have any questions, please contact Bazaarvoice Support.
Jun 14, 16:50 CDT
Identified - Bazaarvoice has identified the root cause and is currently working on a resolution. Please note, only the product list is impacted by this error where data not loading as expected. Brands, Categories and all other functionality is working as expected. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Monday, June 14th by 5pm CT

If you have any questions, please contact Bazaarvoice Support.
Jun 14, 16:19 CDT
Investigating - Bazaarvoice has identified an issue that is causing a degradation of the Product Catalog Application found in Portal (Menu > Manage Products > Product Catalog). Currently, product catalog information is not successfully loading data within the application. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

[1023]

NEXT UPDATE:
Monday, June 14th by 5pm CT

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Jun 14, 16:14 CDT
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021
Degradation - Bulk Feeds, DCE, and SEO
Resolved - Bazaarvoice has identified and resolved an issue with the Bulk Feeds, DCE, and SEO. Feed Content was not being sent for the 06/06, 06/07 and 06/08. All delayed feeds have now been delivered.

[1022]

If you have any questions, please contact Bazaarvoice Support.
Jun 9, 03:36 CDT
Investigating - Bazaarvoice has identified an issue that is causing a degradation of Bulk Feeds, DCE, and SEO. Expect delayed data delivery for 06/06 - 06/07. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
[1022]
NEXT UPDATE:
Tuesday June 8th, 2021 by 12 pm CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Jun 7, 11:33 CDT
Jun 8, 2021

No incidents reported.

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