Bazaarvoice
Update - Bazaarvoice continues to monitor the implemented resolution on this issue to ensure that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
JULY 29, 2024, 3:00 PM CST

Jul 26, 2024 - 15:49 CDT
Monitoring - Bazaarvoice has implemented a fix and is monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
JULY 26, 2024, 3:00 PM CST

[1248]

Jul 26, 2024 - 06:30 CDT
Investigating - Bazaarvoice has identified an issue that is causing a degradation of content submission affecting c4 cluster clients. Users are able to submit content, but content processing is delayed. We are currently investigating this issue and will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

JULY 26, 2024, 3:00 PM CST

[1248]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)

Jul 26, 2024 - 03:41 CDT
Monitoring - Bazaarvoice continues to work on implementing a fix to the issue that caused a degradation of the Portal Reports. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
July 29, 2024, 3:00 PM CST

Jul 25, 2024 - 16:18 CDT
Update - Bazaarvoice continues to work on implementing a fix to the issues that caused a degradation of the Portal Reports. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
July 25, 2024, 3:00 PM CST

Jul 24, 2024 - 16:12 CDT
Investigating - Bazaarvoice has identified an issue that is causing a degradation of the Portal Reports. The issue results in missing data prior to July 13, 2024 in the following reports templates:

* Coverage Opportunity
* Multi-instance R&R key metrics
* Multi-instance Network impact

A root cause has yet to be determined but we will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

JULY 24, 2024, 3:00 PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)

Jul 23, 2024 - 16:34 CDT
Conversations Platform ? Degraded Performance
90 days ago
99.96 % uptime
Today
Content Display ? Operational
90 days ago
99.86 % uptime
Today
Content Submission ? Degraded Performance
90 days ago
100.0 % uptime
Today
Syndication ? Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
99.86 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
SEO Service ? Operational
90 days ago
100.0 % uptime
Today
Feed Processing ? Operational
90 days ago
100.0 % uptime
Today
SFTP Service ? Operational
90 days ago
100.0 % uptime
Today
Legacy (PRR) Platform ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Syndication ? Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
SEO Service ? Operational
90 days ago
100.0 % uptime
Today
Feed Processing ? Operational
90 days ago
100.0 % uptime
Today
SFTP Service ? Operational
90 days ago
100.0 % uptime
Today
Social Commerce ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Collection Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Syndication Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Granify Operational
90 days ago
100.0 % uptime
Today
Affable Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Portal ? Operational
90 days ago
99.74 % uptime
Today
Portal Applications ? Operational
90 days ago
99.71 % uptime
Today
Try It and Retailer Sampling ? Operational
90 days ago
100.0 % uptime
Today
Configuration Hub ? Operational
90 days ago
100.0 % uptime
Today
Workbench Operational
90 days ago
100.0 % uptime
Today
Connections ? Operational
90 days ago
98.74 % uptime
Today
Brand Edge ? Operational
90 days ago
100.0 % uptime
Today
Brand Community Sampling ? Operational
90 days ago
100.0 % uptime
Today
Branded Sampling Portal ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
Support Community Operational
90 days ago
100.0 % uptime
Today
Case Submission Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Knowledge Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Developer Portal Operational
90 days ago
100.0 % uptime
Today
Partner Integrations ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

Unresolved incident: Degradation - Conversations Content Submission.

Jul 25, 2024
Resolved - Bazaarvoice has verified that the Conversations API issue has been resolved and is closing this incident. This is the final update.

[1247]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Jul 25, 03:50 CDT
Monitoring - Bazaarvoice identified an issue that caused a degradation of the Conversation API Service. This issue resulted in delayed response time of API calls. A fix has been implemented for the issue and it is currently being monitored to verify that it has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

JULY 25, 2024, 12:00 PM CST

[1247]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)

Jul 24, 10:30 CDT
Jul 24, 2024
Completed - The scheduled maintenance has been completed.
Jul 24, 06:17 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 06:02 CDT
Scheduled - Bazaarvoice will be performing scheduled maintenance from 11:00 AM UTC - 11:15 AM UTC. During this time, clients may notice impacts in Portal (Manage Content and Catalog), Workbench, and Connections. This may include inability to submit content (e.g. Client Response), modify content (e.g. moderation), manage contributors/badges, or access the relevant portal. In other cases, clients may notice delays in publishing or stale UGC data during this timeframe. Functionality will be restored at the end of the maintenance window.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Jul 24, 06:01 CDT
Completed - The scheduled maintenance has been completed.
Jul 24, 02:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 02:15 CDT
Scheduled - Bazaarvoice will be performing scheduled maintenance from 7:15am UTC - 7:45am UTC for clients on our server cluster C5 (clients who can access Portal > Workbench can identify cluster within the browser URL shown from within the Workbench). During this time, clients may notice impacts in Portal (Manage Content and Catalog), Workbench, and Connections. This may include inability to submit content (e.g. Client Response), modify content (e.g. moderation), manage contributors/badges, or access the relevant portal. In other cases, clients may notice delays in publishing or stale UGC data during this timeframe. Functionality will be restored at the end of the maintenance window.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Jul 16, 13:21 CDT
Jul 23, 2024
Jul 22, 2024
Completed - The scheduled maintenance has been completed.
Jul 22, 02:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 02:15 CDT
Scheduled - Bazaarvoice will be performing scheduled maintenance from 7:15am UTC - 7:45am UTC for clients on our server cluster C4 (clients who can access Portal > Workbench can identify cluster within the browser URL shown from within the Workbench). During this time, clients may notice impacts in Portal (Manage Content and Catalog), Workbench, and Connections. This may include inability to submit content (e.g. Client Response), modify content (e.g. moderation), manage contributors/badges, or access the relevant portal. In other cases, clients may notice delays in publishing or stale UGC data during this timeframe. Functionality will be restored at the end of the maintenance window.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Jul 16, 13:20 CDT
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024
Resolved - Bazaarvoice has implemented a fix for the issue and has verified that all delayed feeds were delivered.

This is the final update.

If you have any questions, please contact Bazaarvoice Support.

Jul 17, 09:05 CDT
Monitoring - Bazaarvoice has implemented a fix for the delayed delivery of the Bulk and DCE feeds and we are monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
JULY 17, 2024, 7:00 AM CST

[1246]

Jul 17, 04:02 CDT
Identified - Bazaarvoice has identified an issue that is causing the degradation of DCE and Bulk Feeds and is currently working to deliver these feeds.

We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
JULY 17, 2024, 3:00 PM CST

Jul 16, 15:16 CDT
Investigating - Bazaarvoice has identified an issue that is causing a delay of Bulk and DCE feeds. Bulk and DCE feeds will be delayed for 07/16. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
JULY 16, 2024, 3:00 PM CST

[1246]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Jul 16, 03:46 CDT
Jul 16, 2024
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.