Monitoring - Bazaarvoice has received the following confirmation from Google:
"All data issues have been resolved and we are now processing new files from your feed. Note that it takes up to 2 weeks after data issues have been resolved for your served reviews to be updated. We appreciate your patience during this process."
NEXT UPDATE: End of Day, Dec. 16th, 2019
Dec 9, 13:19 CST
Update - At this time, Google is reviewing the updated Google Seller Ratings data from Bazaarvoice. We will update again as this work proceeds.
NEXT UPDATE:
12pm CST, Dec. 10th, 2019
Dec 6, 10:31 CST
Identified - Bazaarvoice has identified the root cause of the issue with Google Seller Ratings and will be re-providing data to Google presently to resolve the issue.
NEXT UPDATE:
12pm CST, Dec. 6th, 2019
Dec 5, 09:02 CST
Update - Bazaarvoice engineering has obtained more information about this issue and is currently continuing to investigate for the best possible solution.
NEXT UPDATE:
12pm CST, Dec. 5th, 2019
Dec 4, 12:41 CST
Investigating - Bazaarvoice has identified an issue that is causing a degradation of Google Seller Ratings (GSR) display. This is causing a delay in recent GSR submissions to not display as expected.
We are presently looking into what data may be out of sync to help resolve this issue. We will provide an update at the designated time below or when new information becomes available whichever comes first.
[912]
NEXT UPDATE:End of Day, Dec. 4th, 2019
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:Go to
https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT:Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Dec 3, 12:51 CST