Resolved -
The backlog of posts has been completed this morning. Engineering has made adjustments with Instagram and collection is restored. Bazaarvoice has verified that the issue has been resolved and is closing this incident.
This is the final update.
Jun 21, 10:21 CDT
Update -
Bazaarvoice is seeing the update made result in fewer errors from Instagram. The backlog of posts is currently being caught up and expect to be completed by Friday, Jun 21 and are continuing to monitor.
NEXT UPDATE:
Friday, June 21st, 12:00 pm CST
Jun 20, 11:42 CDT
Monitoring -
Bazaarvoice continues to monitor the root cause with Instagram causing a degradation of Curations from pulling in new content. We will provide an update at the designated time below or when new information becomes available whichever comes first.
NEXT UPDATE:
Thursday, June 20th, 12:00 pm CST
Jun 19, 09:18 CDT
Investigating -
Bazaarvoice has identified an issue that is causing a degradation of Curations pulling in new content from Instagram. We will provide an update at the designated time below or when new information becomes available whichever comes first.
NEXT UPDATE:
Wednesday, June 19th, 12:00 pm CST
Jun 18, 11:55 CDT
Update -
Bazaarvoice is currently monitoring the situation It appears the root cause of the issue is Instagram. We will provide an update at the designated time below or when new information becomes available whichever comes first.
NEXT UPDATE:
Tuesday, June 18th, 12:00 pm CST
If you have any questions, please contact Bazaarvoice Support.
Jun 17, 15:28 CDT
Monitoring -
Bazaarvoice is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available whichever comes first.
NEXT UPDATE: 12:00 pm CST, June 17
If you have any questions, please contact Bazaarvoice Support.
Jun 14, 14:44 CDT
Identified -
Bazaarvoice has identified the root cause of the issue. It appears the root cause of the issue is Instagram. We will provide an update at the designated time below or when new information becomes available whichever comes first.
NEXT UPDATE:
Monday June 17th, 12:00 pm CST
If you have any questions, please contact Bazaarvoice Support.
Jun 14, 09:56 CDT
Investigating -
Bazaarvoice has identified an issue that is causing a degradation of Curations pulling in new content. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available whichever comes first.
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NEXT UPDATE:Friday June 14th, 12:00 pm CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:Go to
https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT:Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Jun 13, 13:37 CDT