Resolved -
Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.
If you have any questions, please contact Bazaarvoice Support.
Sep 13, 09:21 CDT
Update -
Bazaarvoice has identified the root cause of the issue that impacts the Conversion Impact Report (Visitors, Orders & Revenues). Bazaarvoice completed backfilling the data for Aug 12-25th and continues to work on backfilling the remaining data. We will provide an update at the designated time below or when new information becomes available.
(1083)
NEXT UPDATE:
Monday Sep 12, 2022, 12:00 PM CST
If you have any questions, please contact Bazaarvoice Support.
Sep 9, 12:25 CDT
Update -
Bazaarvoice has identified the root cause of the issue that impacts the Conversion Impact Report (Visitors, Orders & Revenues). Bazaarvoice is currently in the process to backfill data for Aug 12 and onwards. We will provide an update at the designated time below or when new information becomes available.
(1083)
NEXT UPDATE:
Friday Sep 9, 2022, 12:00 PM CST
If you have any questions, please contact Bazaarvoice Support.
Sep 8, 12:28 CDT
Identified -
Bazaarvoice has identified the root cause of the issue that impacts the Conversion Impact Report (Visitors, Orders & Revenues). Clients may see fewer results than expected for the month of Aug 2022. We will provide an update at the designated time below or when new information becomes available.
(1083)
NEXT UPDATE:
Thursday Sep 8, 2022, 12:00 PM CST
If you have any questions, please contact Bazaarvoice Support.
Sep 7, 14:52 CDT
Investigating -
Bazaarvoice has identified an issue that is causing a degradation of the Conversion Impact Report(CIR). A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
Wednesday, September 7th, 2022 at 4:00 pm CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Sep 6, 17:06 CDT