Bazaarvoice
Update - Bazaarvoice is continuing to work on generating the affected data exports.

NEXT UPDATE:
Fri. May 14, 2021 by 6pm CST
May 13, 16:56 CDT
Identified - Bazaarvoice is anticipating that some Bazaarvoice export services may be running later than expected tomorrow, Thursday May 13, 2021. This may delay delivery for the following:

* Displayable Content Export
* Bazaarvoice SEO data
* Export feeds (Ratings Feed and Standard Client Feed).

To mitigate the impact of this issue, our server capacity is being significantly increased.

NEXT UPDATE:
Thurs. May 13, 2021 by 6pm CST

[1015]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
May 12, 16:58 CDT
Conversations Platform ? Degraded Performance
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Syndication ? Operational
90 days ago
100.0 % uptime
Today
API Services ? Degraded Performance
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
SEO Service ? Degraded Performance
90 days ago
100.0 % uptime
Today
Feed Processing ? Operational
90 days ago
100.0 % uptime
Today
SFTP Service ? Degraded Performance
90 days ago
100.0 % uptime
Today
Legacy (PRR) Platform ? Degraded Performance
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Syndication ? Operational
90 days ago
100.0 % uptime
Today
API Services ? Degraded Performance
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
SEO Service ? Degraded Performance
90 days ago
100.0 % uptime
Today
Feed Processing ? Operational
90 days ago
100.0 % uptime
Today
SFTP Service ? Degraded Performance
90 days ago
100.0 % uptime
Today
Visual Content ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Collection Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Syndication Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Portal ? Operational
90 days ago
99.86 % uptime
Today
Portal Applications ? Operational
90 days ago
100.0 % uptime
Today
Try It and Retailer Sampling ? Operational
90 days ago
100.0 % uptime
Today
Configuration Hub ? Operational
90 days ago
100.0 % uptime
Today
Workbench Operational
90 days ago
99.97 % uptime
Today
Connections ? Operational
90 days ago
99.2 % uptime
Today
Brand Edge ? Operational
90 days ago
100.0 % uptime
Today
Brand Community Sampling ? Operational
90 days ago
100.0 % uptime
Today
Branded Sampling Portal ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
Support Community Operational
90 days ago
99.99 % uptime
Today
Case Submission Operational
90 days ago
99.98 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Knowledge Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Developer Portal Operational
90 days ago
100.0 % uptime
Today
Partner Integrations ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 14, 2021

No incidents reported today.

May 13, 2021
Resolved - Bazaarvoice identified an issue that prevented the Catalog App from loading. The issue began on May 13th, 2021 at 3:00am CDT and was resolved the same day at 10:00am CDT.

[CTLG-3313]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
May 13, 03:00 CDT
May 12, 2021
May 11, 2021
Resolved - Bazaarvoice has identified a root cause and has re-run the CIR to restore the missing order and revenue data. At this time, all clients should be able to see the April CIR data, including orders and revenue. For clients still not seeing the data after clearing browser cookies/cache, please open a support ticket for further assistance.

NEXT UPDATE:
This is the final update.
May 11, 12:40 CDT
Investigating - Bazaarvoice has identified an issue that is causing a degradation of CIR Monthly Report for April 2021. Bazaarvoice is working to identify the root cause. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
May 10th, 2021, 6 PM CST

[1014]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
May 7, 04:21 CDT
May 10, 2021
Resolved - Bazaarvoice identified an issue preventing all Bazaarvoice-hosted Sampling portals from sending emails. This affected all Sampling emails, including Campaign Invites, Review Reminders, Ad-Hoc emails, etc. The issue began on May 10th, 2021 at 9.12am CST and was resolved the same day at 12.10pm CST. Bazaarvoice engineering has determined that the emails are not able to be retriggered. As such, we are advising Sampling clients as follows:

For campaigns active during this issue (ie. launched but not yet closed) clients can choose one of these options:
1. Keep the campaign open and invite more members to the campaign via the “Re-Invite Existing Members” feature.
2. Close the campaign and launch a new campaign for all units that were not selected in the original campaign.

For campaigns that were set to send Review Reminders during the issue, clients can consider sending an Ad-Hoc email to all members that have not yet submitted their review requesting them to submit.

[SAMP-2908]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
May 10, 09:12 CDT
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021
Resolved - Bazaarvoice engineering has now confirmed this issue is fully resolved. Due to a limitation of the Facebook Graph API, there will be some hashtag content from during this outage that will not be recoverable. Mentioned and tagged content has been fully recovered.

NEXT UPDATE:
This is the final update.

If you have any questions, please contact Bazaarvoice Support.
May 3, 13:41 CDT
Monitoring - The issue has been fixed by Instagram and Facebook on April 26th at 7:00 pm CST.

The Facebook Graph API suffered an outage that affected the ability for Curalate to retrieve content from Instagram. A fix was deployed by the Facebook & Instagram team.
We are currently monitoring our systems to ensure that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Tuesday, April 27th by 5:00 PM CDT

[1009]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Apr 27, 06:30 CDT
Identified - Bazaarvoice has identified an issue that is causing issues for the new UGC content to be ingested. Brand-owned content is still being updated and new brand-owned posts are being ingested. We have identified the root cause of the issue and we’re working on a resolution. We will provide an update at the designated time below or when new information becomes available.

Incident Start Time: Friday, April 23, 2021 at approximately 4:00 pm CST

NEXT UPDATE:
Wednesday, April 28, 2021 - 3:00 pm CST

[1009]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Apr 26, 14:20 CDT
Investigating - Bazaarvoice has identified an issue that is causing a degradation of the ingestion of Curalate Instagram content. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Monday, April 26, 2021 - 11:00 am CDT

[1009]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Apr 25, 17:45 CDT
Resolved - Due to a change by Instagram to their API, Curalate was not able to pull Instagram follower count and change in follower metrics from 12:45pm CST May 3, 2021 until 7:10pm CST May 5, 2021 when Facebook fixed the API issue. The issue is now fully resolved and data is being pulled in successfully.

[1013]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
May 3, 12:30 CDT
May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.