Bazaarvoice
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Conversations Platform ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Syndication ? Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
SEO Service ? Operational
90 days ago
100.0 % uptime
Today
Feed Processing ? Operational
90 days ago
100.0 % uptime
Today
SFTP Service ? Operational
90 days ago
100.0 % uptime
Today
Legacy (PRR) Platform ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Syndication ? Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
SEO Service ? Operational
90 days ago
100.0 % uptime
Today
Feed Processing ? Operational
90 days ago
100.0 % uptime
Today
SFTP Service ? Operational
90 days ago
100.0 % uptime
Today
Visual Content ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Collection Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Syndication Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Portal ? Operational
90 days ago
99.82 % uptime
Today
Portal Applications ? Operational
90 days ago
99.77 % uptime
Today
Try It and Retailer Sampling ? Operational
90 days ago
100.0 % uptime
Today
Configuration Hub ? Operational
90 days ago
100.0 % uptime
Today
Workbench Operational
90 days ago
100.0 % uptime
Today
Connections ? Operational
90 days ago
99.2 % uptime
Today
Brand Edge ? Operational
90 days ago
100.0 % uptime
Today
Brand Community Sampling ? Operational
90 days ago
100.0 % uptime
Today
Branded Sampling Portal ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
100.0 % uptime
Today
Support Community Operational
90 days ago
99.99 % uptime
Today
Case Submission Operational
90 days ago
99.98 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Knowledge Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Developer Portal Operational
90 days ago
100.0 % uptime
Today
Partner Integrations ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 19, 2021

No incidents reported today.

Apr 18, 2021

No incidents reported.

Apr 17, 2021
Scheduled Maintenance - Connections
Completed - The scheduled maintenance has been completed.
Apr 17, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 04:00 CDT
Scheduled - Bazaarvoice will be performing scheduled maintenance on the Connections Portal. During the maintenance window, access to Connections and functionality may be unavailable.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Apr 13, 16:30 CDT
Apr 16, 2021

No incidents reported.

Apr 15, 2021
Outage - Connections Portal
Resolved - Bazaarvoice has verified that the Connections Portal is now live again and is now closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.
Apr 15, 02:15 CDT
Update - Bazaarvoice Engineering continues to actively work on this issue impacting the Connections Portal. We have identified the issue and are currently deploying changes to resolve. We will provide an update by the designated time below or when new information becomes available.

NEXT UPDATE:
Thursday, April 15th by 4am CDT

If you have any questions, please contact Bazaarvoice Support.
Apr 14, 18:37 CDT
Identified - Bazaarvoice has identified the root cause of the Connections Portal outage and is working on a resolution. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Wednesday, April 14th by 7pm CDT

If you have any questions, please contact Bazaarvoice Support.
Apr 14, 16:44 CDT
Investigating - Bazaarvoice has identified an issue that is causing an outage of the Connections Portal. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available whichever comes first.

[1005]

NEXT UPDATE:
Wednesday, April 14th by 5pm CDT

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaavoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Apr 14, 15:49 CDT
Apr 14, 2021
Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021
Scheduled Maintenance - Connections Portal
Completed - The scheduled maintenance has been completed.
Apr 11, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 05:00 CDT
Scheduled - Bazaarvoice will be performing scheduled maintenance on the Connections Portal. During the maintenance window, the Brand Management report will be unavailable.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Apr 8, 11:51 CDT
Apr 10, 2021
Scheduled Maintenance - EMEA/APAC
Completed - The scheduled maintenance has been completed.
Apr 10, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 22:00 CDT
Scheduled - Bazaarvoice will be performing scheduled maintenance on the EMEA/APAC clusters (c5 and c7). During the maintenance window, Configuration Hub and the Workbench will be unavailable.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Apr 7, 09:14 CDT
Apr 9, 2021
Apr 8, 2021
Scheduled Maintenance - Americas
Completed - The scheduled maintenance has been completed.
Apr 8, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 03:01 CDT
Scheduled - Bazaarvoice will be performing scheduled maintenance on the North America/Latin America clusters (c1-c4 and c6). During the maintenance window, Configuration Hub and the Workbench will be unavailable.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Apr 7, 09:13 CDT
Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

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