Bazaarvoice
All Systems Operational
Ratings and Reviews (Conversations) ? Operational
90 days ago
99.98 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
99.81 % uptime
Today
Syndication ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Configuration Hub ? Operational
90 days ago
100.0 % uptime
Today
Workbench - Login Operational
90 days ago
100.0 % uptime
Today
Workbench - Tools ? Operational
90 days ago
100.0 % uptime
Today
SEO Service ? Operational
90 days ago
100.0 % uptime
Today
API Call Service ? Operational
90 days ago
100.0 % uptime
Today
Feed Processing ? Operational
90 days ago
100.0 % uptime
Today
Post Interaction Email ? Operational
90 days ago
100.0 % uptime
Today
SFTP Service ? Operational
90 days ago
100.0 % uptime
Today
Legacy Ratings and Reviews (PRR) ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Syndication ? Operational
90 days ago
100.0 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Workbench - Login Operational
90 days ago
100.0 % uptime
Today
Workbench - Tools ? Operational
90 days ago
100.0 % uptime
Today
SEO Service ? Operational
90 days ago
100.0 % uptime
Today
API Call Service ? Operational
90 days ago
100.0 % uptime
Today
Feed Processing ? Operational
90 days ago
100.0 % uptime
Today
Post Interaction Email ? Operational
90 days ago
100.0 % uptime
Today
SFTP Service ? Operational
90 days ago
100.0 % uptime
Today
Questions and Answers ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Visual Content (Curations) ? Operational
90 days ago
99.8 % uptime
Today
Content Display ? Operational
90 days ago
99.02 % uptime
Today
Moderation Service ? Operational
90 days ago
100.0 % uptime
Today
Curations Portal ? Operational
90 days ago
100.0 % uptime
Today
Syndication Operational
90 days ago
100.0 % uptime
Today
API Call Service ? Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice SSO Portal ? Operational
90 days ago
100.0 % uptime
Today
Sampling ? Operational
90 days ago
100.0 % uptime
Today
Sampling Portal ? Operational
90 days ago
100.0 % uptime
Today
Content Submission ? Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Collect and Distribute (Brand Edge) ? Operational
90 days ago
100.0 % uptime
Today
Brand Edge Portal ? Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Response (Connections) Operational
90 days ago
100.0 % uptime
Today
Connections Portal ? Operational
90 days ago
100.0 % uptime
Today
Personalization Data ? Operational
90 days ago
100.0 % uptime
Today
Content Display ? Operational
90 days ago
100.0 % uptime
Today
API Call Service ? Operational
90 days ago
100.0 % uptime
Today
ROI Report ? Operational
90 days ago
100.0 % uptime
Today
Bazaarvoice Support Community Operational
90 days ago
99.98 % uptime
Today
Support Community Login Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
99.96 % uptime
Today
Bazaarvoice Developer Portal Operational
90 days ago
99.66 % uptime
Today
API Key Requests Operational
90 days ago
99.66 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Scheduled Maintenance - Americas Aug 22, 03:00-05:00 CDT
Bazaarvoice will be performing scheduled maintenance on the North America/Latin America clusters (c1-c4 and c6). During the maintenance window, Configuration Hub and the Workbench will be unavailable.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted on Aug 20, 15:21 CDT
Scheduled Maintenance - EMEA/APAC Aug 23, 22:00 - Aug 24, 00:00 CDT
Bazaarvoice will be performing scheduled maintenance on the EMEA/APAC clusters (c5 and c7). During the maintenance window, Configuration Hub and the Workbench will be unavailable.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted on Aug 20, 16:01 CDT
Past Incidents
Aug 21, 2019
Resolved - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.
Aug 21, 12:41 CDT
Investigating - Bazaarvoice has identified an issue that is causing a degradation of Connections Alerts A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available whichever comes first.

Wednesday, August 21st at Noon CST:

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Aug 20, 16:16 CDT
Aug 19, 2019
Resolved - Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.
Aug 19, 12:38 CDT
Update - Bazaarvoice continues to investigate this issue affecting a limited amount of users from accessing the Dashboards. We will provide an update at the designated time below or when new information becomes available whichever comes first.

NEXT UPDATE:
Monday, August 19th - 12pm CST


If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
Aug 16, 16:22 CDT
Investigating - Bazaarvoice has identified an issue that is causing a degradation of access for a limited amount of users. An impacted user is currently receiving a 504 error after accessing Reports > Dashboards: Ratings & Reviews. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available whichever comes first.

(868)

NEXT UPDATE:
Friday, August 16th at 5pm CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Aug 16, 14:41 CDT
Aug 18, 2019

No incidents reported.

Aug 17, 2019
Completed - The scheduled maintenance has been completed.
Aug 17, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 22:01 CDT
Scheduled - Bazaarvoice will be performing scheduled maintenance on the EMEA/APAC clusters (c5 and c7). During the maintenance window, Configuration Hub and the Workbench will be unavailable.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Aug 13, 15:39 CDT
Aug 15, 2019
Resolved - Bazaarvoice has completed the maintenance to resolve the issue with the Email Engagement Dashboard.
Engineering has verified that the issue has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.
Aug 15, 11:19 CDT
Identified - Engineering has identified the root cause causing the issue with the Email Engagement Dashboard. They are currently working on a fix to ensure the data displays.

NEXT UPDATE:
Wednesday, August 15th - 12pm CST
Aug 14, 16:02 CDT
Update - Engineering continues to investigate the issue with the Email Engagement Dashboard. The current behavior is no data is returning for August 11th and data from August 12th through today is incomplete.

NEXT UPDATE:
Wednesday, August 15th - 10am CST
Aug 14, 13:30 CDT
Investigating - Bazaarvoice has identified an issue that is causing a degradation with the Email Engagement Dashboard. Currently, the report is unavailable for August 11th and incomplete data for Augst 12th. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available whichever comes first.

NEXT UPDATE:
Wednesday, August 14th - 2pm CST

(867)

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Aug 14, 10:15 CDT
Completed - The scheduled maintenance has been completed.
Aug 15, 05:00 CDT
In progress - Scheduled maint