SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted May 11, 2023 - 08:47 CDT
Monitoring
Bazaarvoice has verified that all services have been restored and is currently monitoring the situation. The next update will be at the designated time below or when new information becomes available.
NEXT UPDATE: May 11, 2023, 10:00 am CST
[1126]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted May 11, 2023 - 05:21 CDT
Investigating
Bazaarvoice has identified an issue that is causing a degradation of moderation calls. We are currently investigating and will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: May 11, 2023, 10:00 am CST
(1126)
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted May 11, 2023 - 04:14 CDT
This incident affected: Conversations Platform (Moderation Service).