Outage - Production Service Interruption on all Sites

Incident Report for Bazaarvoice

Resolved

Bazaarvoice has identified an issue with the portal's functionality was unavailable. All user actions, including login, data submission, and content retrieval, were blocked for around 30 mins time. The root cause of this issue has been identified. This could have impacted their operations, data submission, and user experience. However, the issue has been resolved from our end.

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If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Posted Aug 31, 2025 - 04:52 CDT

This incident affected: Conversations Platform (Content Submission, API Services).