Fix Deployed - Monitoring
Incident Report for Bazaarvoice
Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.
Posted Dec 21, 2022 - 06:34 CST
Bazaarvoice has identified an issue that has caused a partial outage of submission for some of our clients. The issue began December 20th, 2022, 18:35 CST, and lasted approximately 50 mins.
Our engineering teams deployed a fix for the issue and are currently monitoring the situation to verify that the issue has been fully resolved. We are unable to recover the data that was not collected during the of the incident.

We will provide an update at the designated time below or when new information becomes available.

Wednesday, December 21, 2022, at 11:00 am CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

Go to and click on the "Open a Case" button to submit a case with your question

Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Dec 20, 2022 - 22:17 CST
This incident affected: Legacy (PRR) Platform (Content Submission) and Conversations Platform (Content Submission).