Bazaarvoice has verified that the issue has been resolved and is closing this incident. The Product Catalog in the Portal application is fully operational. This is the final update.
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If you have any questions, please contact Bazaarvoice Support.
Posted Jan 31, 2024 - 15:17 CST
Monitoring
Bazaarvoice has implemented a fix for this issue and will continue monitoring this situation. We will update you at the designated time below or when new information becomes available.
NEXT UPDATE: Thursday, February 1st 2024, 10:00 am CST
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Posted Jan 31, 2024 - 14:09 CST
Investigating
Bazaarvoice has identified an issue that is causing a degradation of the Product Catalog Application found in Portal (Menu > Manage Products > Product Catalog). Currently, product catalog information is not successfully loading data within the application. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Wednesday, January 31st 2024, 3:00 pm CST
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If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jan 31, 2024 - 12:14 CST
This incident affected: Bazaarvoice Portal (Portal Applications).