Bazaarvoice has verified that this issue is resolved and is closing this incident. This is the final update.
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If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Oct 16, 2023 - 09:23 CDT
Monitoring
Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. Data from Oct. 9 -10 has already been backfilled. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Monday, Oct. 16, 2023 10am CST
If you have any questions, please contact Bazaarvoice Support.
Posted Oct 13, 2023 - 11:54 CDT
Update
Bazaarvoice has identified an issue that is causing a degradation of Social Commerce Insights. All Social Commerce users may experience partially or entirely missing Insights data beginning Oct. 10th A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Friday, Oct. 13, 2023 5pm CST
Posted Oct 12, 2023 - 16:22 CDT
Investigating
Bazaarvoice has identified an issue that is causing a degradation of Social Commerce Insights. All Social Commerce users may experience partially or entirely missing Insights data beginning Oct. 10th A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Thurs. Oct. 12, 2023 5pm CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)