Outage - Twitter Post Publishing (Social Commerce)

Incident Report for Bazaarvoice

Resolved

Bazaarvoice has confirmed that the issue has been resolved. Clients should now be able to post twitter posts properly. Any failed posts made during the outage will need to be rescheduled. This is the final update.

If you have any questions, please contact Bazaarvoice Support.

[1157]

Posted Aug 18, 2023 - 14:02 CDT

Update

We are continuing to work on a fix for this issue.

Posted Aug 18, 2023 - 14:01 CDT

Identified

Bazaarvoice has identified an issue that is causing an outage of Twitter post publishing on Social Commerce. A root cause has been identified and we are working on a resolution. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Aug. 18, 2023, 3:00 pm CST

[1157]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Posted Aug 18, 2023 - 11:20 CDT

This incident affected: Social Commerce (Content Display).