New content visibility and Configuration app issues

Incident Report for Bazaarvoice

Resolved

This incident has been resolved.

Posted Jun 13, 2025 - 03:19 CDT

Monitoring

Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Posted Jun 12, 2025 - 16:55 CDT

Update

Bazaarvoice has identified that this issue is impacting multiple systems supporting the R&R and Q&A applications. Newly submitted content is not visible in Portal > Manage Content and is also not visible on display. Clients are unable to view or add responses to content across these applications while the incident is ongoing.

Additionally, clients attempting to redeploy their implementations in Configuration during this incident may experience failures.

A root cause is yet to be determined. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
June 12th, 2025, 7:00 PM CST

Posted Jun 12, 2025 - 15:39 CDT

Investigating

Bazaarvoice has identified an issue affecting the visibility of newly submitted content across Portal applications. Content submitted after 12:30 UTC on June 12 including reviews, questions, and answers is not currently visible. Additionally, clients are unable to view or add responses to content while the incident is ongoing.

A root cause is yet to be determined. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
June 12th, 2025, 7:00 PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Posted Jun 12, 2025 - 13:17 CDT

This incident affected: Conversations Platform (Content Display) and Bazaarvoice Portal (Portal Applications, Configuration Hub).