Bazaarvoice has restored the missing data and confirmed that the Portal Reports issues have been resolved. This incident is now closed. This is the final update.
[PD-248529]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Aug 05, 2024 - 11:07 CDT
Update
The Bazaarvoice dev team continues to test the implemented fix to ensure resolution. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
AUGUST 5th, 2024, 3:00 PM CST
[PD-248529]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
Posted Aug 01, 2024 - 14:34 CDT
Update
Monitoring of the fix continues to ensure resolution. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
AUGUST 1st, 2024, 3:00 PM CST
[PD-248529]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
Posted Jul 31, 2024 - 16:03 CDT
Update
Bazaarvoice has identified an issue that is causing a degradation of content submission affecting c4 cluster clients. Users are able to submit content, but content processing is delayed. Our dev team continues to monitor the fix currently in place to ensure the issue remains resolved.
NEXT UPDATE:
JULY 31, 2024, 3:00 PM CST
[PD-248529]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
Posted Jul 30, 2024 - 16:16 CDT
Update
Bazaarvoice has identified an issue that is causing a degradation of content submission affecting c4 cluster clients. Users are able to submit content, but content processing is delayed. Our dev team has implemented a fix, and we are monitoring to ensure there are no unforeseen issues.
NEXT UPDATE:
JULY 30, 2024, 3:00 PM CST
[PD-248529]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
Posted Jul 29, 2024 - 15:03 CDT
Monitoring
Bazaarvoice continues to work on implementing a fix to the issue that caused a degradation of the Portal Reports. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: July 29, 2024, 3:00 PM CST
Posted Jul 25, 2024 - 16:18 CDT
Update
Bazaarvoice continues to work on implementing a fix to the issues that caused a degradation of the Portal Reports. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: July 25, 2024, 3:00 PM CST
Posted Jul 24, 2024 - 16:12 CDT
Investigating
Bazaarvoice has identified an issue that is causing a degradation of the Portal Reports. The issue results in missing data prior to July 13, 2024 in the following reports templates:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
Posted Jul 23, 2024 - 16:34 CDT
This incident affected: Bazaarvoice Portal (Portal Applications).