SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 a.m. - 5:00 p.m. CDT on regular US business days and 8:30 a.m. - 5:00 p.m. GMT on regular UK business days)
Posted Sep 11, 2023 - 04:43 CDT
Monitoring
Bazaarvoice has completed backfilling missing data and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Monday, Sept 11, 2023 10:00 a.m. CST
If you have any questions, please contact Bazaarvoice Support.
Posted Sep 08, 2023 - 10:11 CDT
Identified
Bazaarvoice has identified a problem related to the Social Commerce Insights data for September 6th, where data is missing. The team has identified the root cause of this issue, and there is no expected data loss. Backfilling of the missing data is in progress, and an update will be provided at the designated time below or when new information becomes available.
NEXT UPDATE: Friday, Sept 08, 2023 10:00 a.m. CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)