Bazaarvoice has confirmed that the issue has been resolved and we successfully backfilled data from Adobe Analytics for Social Commerce. This is the final update.
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If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Aug 16, 2023 - 06:39 CDT
Monitoring
Bazaarvoice continues to backfill data. Most clients should see about 90% of their data visible on their dashboards. We are finishing up the backfill for dates 2023-08-05 to 2023-08-06 and 2023-08-12.
NEXT UPDATE:
Aug. 16, 2023, 10:00am CST
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If you have any questions, please contact Bazaarvoice Support.
Posted Aug 15, 2023 - 09:16 CDT
Identified
Bazaarvoice has verified that the issue is resolved and is continuing to backfill the Adobe Analytics metrics for August 5th, 6th, and 12th. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Aug. 15, 2023, 10:00am CST
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If you have any questions, please contact Bazaarvoice Support.
Posted Aug 14, 2023 - 17:48 CDT
Investigating
While backfilling the metrics for Adobe clients for 08/1/2023 to 08/6/2023, Bazaarvoice discovered the issue has resurfaced and is continuing to investigate. We will provide an update at the designated time below or when new information becomes available.
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NEXT UPDATE: Aug. 14, 2023, 8:00 pm CST
If you have any questions, please contact Bazaarvoice Support.
Posted Aug 14, 2023 - 12:32 CDT
Monitoring
Bazaarvoice has successfully implemented a solution to address the Adobe Analytics data extraction issue for Social Commerce. Currently, we are observing a consistent flow of data being delivered to all of our clients.
To ensure a complete resolution of the issue, we plan to continue monitoring the situation over the weekend.
We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Aug. 14, 2023, 12:00 pm CST”
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If you have any questions, please contact Bazaarvoice Support.
Posted Aug 11, 2023 - 12:02 CDT
Update
Bazaarvoice continues to investigate the issue. Root cause has been identified and progress continues to be made with Social Commerce data reporting.
We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Aug. 11, 2023, 12:00 pm CST”
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Posted Aug 10, 2023 - 11:50 CDT
Identified
Bazaarvoice is continuing to investigate the data extraction issue from Adobe Analytics. However, the root cause of the issue has been identified.
Furthermore, our efforts have resulted in significant progress. Data reporting for August 8, 2023, is becoming more consistent for the majority of Social Commerce clients who use Adobe Analytics.
We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Aug. 10, 2023, 12:00 pm CST”
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Posted Aug 09, 2023 - 12:25 CDT
Investigating
Bazaarvoice encountered an issue on August 2nd at 02:47 CST, which is currently impeding Social Commerce from extracting data from Adobe Analytics. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Aug. 9, 2023, 12:00 pm CST
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If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Aug 08, 2023 - 12:07 CDT
This incident affected: Social Commerce (Content Display, Content Collection, API Services).