Degradation - Delay in email notifications being delivered

Incident Report for Bazaarvoice

Resolved

Bazaarvoice has confirmed that the issue is fully resolved, and the incident is now closed. This will be the final update.

[1313]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Posted May 30, 2025 - 12:33 CDT

Update

Bazaarvoice is continuing to monitor the fix for an issue that caused a delay in email notifications. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
June 2nd, 2025, 10:00 am CST

[1313]

Posted May 30, 2025 - 09:58 CDT

Update

Bazaarvoice continues to monitor the fix for an issue that caused a delay in email notifications. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
May 30th, 2025, 10:00 am CST

[1313]

Posted May 29, 2025 - 09:37 CDT

Monitoring

Bazaarvoice has implemented a solution for an issue that caused a delay in email notifications being sent. We are currently monitoring the fix and we will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
May 29th, 2025, 10:00 am CST

[1313]

Posted May 28, 2025 - 15:36 CDT

Investigating

Bazaarvoice has identified an issue that is causing a delay in email notifications being sent. The impacted notifications include Review Request Emails, Review Request Reminders, APO, Portal Alerts/Reporting, and Sampling Campaign emails. We are actively investigating the issue and will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
May 28th, 2025, 4:00 pm CST

[1313]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Posted May 28, 2025 - 11:38 CDT

This incident affected: Conversations Platform (Email Notifications).