The content on C2 cluster is now refreshing as expected. Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.
If you have any questions, please contact Bazaarvoice Support.
Posted Feb 12, 2020 - 05:02 CST
Identified
Bazaarvoice has identified an issue for all clients on cluster C2 that is causing a delay of fresh content in Workbench. A root cause has been determined and is being fixed. We will provide an update at the designated time below or when new information becomes available whichever comes first.
NEXT UPDATE: [924]
NEXT UPDATE: 8AM CST, Feb. 12th, 2020
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)