Social Commerce Dashboard latency issues

Incident Report for Bazaarvoice

Resolved

Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

(1147)

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Posted Jul 14, 2023 - 09:21 CDT

Update

Bazaarvoice continues to monitor the fix. At the moment, Social Commerce dashboard should load as expected. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
July 14, 2023, 12:00 pm CST

[1147]

If you have any questions, please contact Bazaarvoice Support.

Posted Jul 14, 2023 - 06:17 CDT

Monitoring

Bazaarvoice has identified and corrected an issue which caused the Social Commerce dashboard to not load properly. This did not affect publishing or consumer facing experiences. We will continue to monitor this, and will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
July 14, 2023, 4:00 am CST

(1147)

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Posted Jul 13, 2023 - 16:43 CDT

This incident affected: Social Commerce (Portal).