Degradation - Connections Partial Outage
Incident Report for Bazaarvoice
Bazaarvoice has verified that the issue has been resolved and is closing this incident. If you are still experiencing the issue, please re-deploy your implementations in the BV Configuration Hub. If assistance is needed to perform a re-deployment, please open a Support ticket.

This is the final update.

If you have any questions, please contact Bazaarvoice Support.
Posted Jun 14, 2024 - 03:44 CDT
We are continuing to monitor for any further issues.
Posted Jun 13, 2024 - 10:02 CDT
Bazaarvoice has identified an issue that was causing the degradation of Connections features like Review Content and Review page load. A fix was implemented and we are currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

June 14, 2024, 3:00 AM CST


If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.

Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
Posted Jun 13, 2024 - 10:00 CDT
This incident affected: Bazaarvoice Portal (Connections).