Root Cause Identified - Working on a Fix
Incident Report for Bazaarvoice
Bazaarvoice has confirmed that data for Portal Insights is now caught back up. This issue is resolved and this incident is being closed. This is the final update.

If you have any questions, please contact Bazaarvoice Support.
Posted Nov 20, 2023 - 09:58 CST
A fix has been implemented and we are monitoring the results.
Posted Nov 18, 2023 - 23:02 CST
Bazaarvoice has identified an issue that is causing a degradation in the performance of the Portal Insight Dashboard. Currently, the Insight Dashboard is experiencing data staleness, causing a 2-day delay of the latest data. The root cause has been identified and Bazaarvoice is working on a resolution. We will provide an update at the designated time below or when new information becomes available.


Mon. Nov. 20, 2023, 12:00 PM CST


If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

Go to and click on the "Open a Case" button to submit a case with your question

Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Nov 17, 2023 - 16:00 CST
This incident affected: Bazaarvoice Portal (Portal Applications).