Bazaarvoice has confirmed that data for Portal Insights is now caught back up. This issue is resolved and this incident is being closed. This is the final update.
If you have any questions, please contact Bazaarvoice Support.
Posted Nov 20, 2023 - 09:58 CST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 18, 2023 - 23:02 CST
Identified
Bazaarvoice has identified an issue that is causing a degradation in the performance of the Portal Insight Dashboard. Currently, the Insight Dashboard is experiencing data staleness, causing a 2-day delay of the latest data. The root cause has been identified and Bazaarvoice is working on a resolution. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
Mon. Nov. 20, 2023, 12:00 PM CST
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If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Nov 17, 2023 - 16:00 CST
This incident affected: Bazaarvoice Portal (Portal Applications).