Degradation - Feed Exports delivery delay

Incident Report for Bazaarvoice

Resolved

Bazaarvoice has confirmed the resolution of the issue and the successful delivery of the feeds. This is the final update.

If you have any questions, please contact Bazaarvoice Support.

Posted Apr 21, 2023 - 08:23 CDT

Identified

Bazaarvoice has identified the root cause of the issue and is working on a resolution. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
April 21, 2023, 11:00 am CST

If you have any questions, please contact Bazaarvoice Support.

Posted Apr 20, 2023 - 16:19 CDT

Investigating

Bazaarvoice has identified an issue that might cause a delay in delivering feed exports. We are currently working to address the delay and deliver the expected feeds. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Apr. 20, 2023, 4:30 pm CST

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If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Posted Apr 20, 2023 - 10:45 CDT

This incident affected: Legacy (PRR) Platform (SEO Service, Feed Processing) and Conversations Platform (SEO Service, Feed Processing).