SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Apr 03, 2023 - 11:58 CDT
Update
Services are still delayed and Bazaarvoice is continuing to work to get feeds, DCE, and SEO services to deliver updated data. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Apr. 3, 2023, 12:00 pm CST
Posted Apr 02, 2023 - 11:52 CDT
Update
As a small update, Bazaarvoice has identified that the degradation is delaying feed exports (Ratings Feed, Standard Client Feed) as well as the Displayable Content Export (DCE) service and SEO exports. Bazaarvoice is working to generate data for all impacted services and will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Apr. 2, 2023, 12:00 pm CST
Posted Apr 01, 2023 - 09:56 CDT
Identified
Bazaarvoice has identified an issue that is causing a delay in delivering feed exports. We are currently working to address the delay and deliver the expected feeds. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Apr. 2, 2023, 12:00 pm CST
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If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Apr 01, 2023 - 09:15 CDT
This incident affected: Legacy (PRR) Platform (SEO Service, Feed Processing) and Conversations Platform (SEO Service, Feed Processing).