Bazaarvoice has identified an issue that is causing a degradation of content loading within the Workbench for some clients. Clients may experience long load times or unable to see content when navigating to Content > Ratings & Reviews or Content > Questions & Answers. Please note, this is not affecting content display on your site.
Affected clients are those who are on our "c3" cluster. Clients can identify which cluster they are on by logging into their workbench and looking at the URL which will start with "https://workbench
-" followed by the cluster number.
A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
Wednesday, June 16th by 5pm CT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com
and click on the "Open a Case" button to submit a case with your questionCHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)