Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.
If you have any questions, please contact Bazaarvoice Support.
Posted Jun 17, 2021 - 14:58 CDT
Monitoring
Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Thursday, June 17th by 3pm CT
If you have any questions, please contact Bazaarvoice Support.
Posted Jun 17, 2021 - 09:20 CDT
Identified
Bazaarvoice has identified the root cause of the issue and is working on a resolution. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Thursday, June 17th by 10am CT
If you have any questions, please contact Bazaarvoice Support.
Posted Jun 16, 2021 - 16:57 CDT
Investigating
Bazaarvoice has identified an issue that is causing a degradation of content loading within the Workbench for some clients. Clients may experience long load times or unable to see content when navigating to Content > Ratings & Reviews or Content > Questions & Answers. Please note, this is not affecting content display on your site.
Affected clients are those who are on our "c3" cluster. Clients can identify which cluster they are on by logging into their workbench and looking at the URL which will start with "https://workbench-" followed by the cluster number.
A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
[WB5781]
NEXT UPDATE: Wednesday, June 16th by 5pm CT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jun 16, 2021 - 15:59 CDT
This incident affected: Bazaarvoice Portal (Workbench).