Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.
If you have any questions, please contact Bazaarvoice Support.
Posted Jan 13, 2024 - 08:57 CST
Monitoring
A fix has been implemented. Bazaarvoice will continue to monitor the situation. We will update you at the designated time below.
NEXT UPDATE: Saturday, January 13, 2024, 10:00 am CST
Posted Jan 12, 2024 - 23:00 CST
Update
Bazaarvoice is continuing to investigate the root cause of the issue. We will update you at the designated time below or when new information becomes available.
NEXT UPDATE: Saturday, January 13 2024, 12:00 am CST
If you have any questions, please get in touch with Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jan 12, 2024 - 21:49 CST
Update
Bazaarvoice has identified an issue causing an outage of display for Social Commerce. We are currently working to identify a resolution.
NEXT UPDATE:
Friday January 12, 2024, 10:00 pm CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jan 12, 2024 - 19:57 CST
Investigating
Bazaarvoice has identified an issue that is causing an outage of Social Commerce, this issues impacts Like2Buy and Galleries A root cause has been determined. We are actively working to resolve the issue. We will update you at the designated time below or when new information becomes available.
NEXT UPDATE: Friday January 12 2024, 8:00 pm CST
[1200]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jan 12, 2024 - 17:51 CST
This incident affected: Social Commerce (Content Display, Content Collection, Syndication).