North American Toll-Free Hotline Outage

Incident Report for Bazaarvoice

Resolved

Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Posted Jun 07, 2023 - 10:55 CDT

Update

We are continuing to investigate the issue with the outage of the toll-free support number. In the meantime, clients can still reach our North American direct line at 1-512-714-3603.

Next Update: Wednesday, June 7th at 7am CT.

Posted Jun 06, 2023 - 12:20 CDT

Investigating

Bazaarvoice is currently experiencing an issue with the North American toll-free support hotline number at 866-522-9227. We are working to restore the hotline, but in the meantime, if you have an urgent issue, please contact the North American direct line at 1-512-714-3603.
Next Update: Tuesday, June 6th at 10am CT.

Posted Jun 05, 2023 - 11:29 CDT

This incident affected: Support Community (Phone Support).