Bazaarvoice has verified that the issue has been resolved and is closing this incident. If you are still experiencing the issue, please re-deploy your implementations in the BV Configuration Hub. If assistance is needed to perform a re-deployment, please open a Support ticket.
This is the final update.
If you have any questions, please contact Bazaarvoice Support.
Posted Jun 10, 2024 - 10:54 CDT
Monitoring
Bazaarvoice has implemented a fix and is monitoring the situation. If you are still experiencing the issue, please re-deploy your implementations in the BV Configuration Hub. If assistance is needed to perform a re-deployment, please open a Support ticket.
We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: June 10, 2024, 11:00 AM CST
[1238]
Posted Jun 07, 2024 - 14:47 CDT
Update
Bazaarvoice is continuing to work with the Shopify team to address the issue. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: JUNE 10, 2024, 11:00 AM CST
[1238]
Posted Jun 07, 2024 - 09:51 CDT
Update
Bazaarvoice is working with the Shopify team to address the issue and will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: JUNE 6, 2024, 10:00 AM CST
[1238]
Posted Jun 07, 2024 - 02:58 CDT
Investigating
Bazaarvoice has identified an issue that is intermittently preventing the BV application from functioning with the Shopify plugin based on various factors such as browser or user location. We are currently working with Shopify to address the issue and will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: JUNE 7, 2024, 3:00 AM CST
[1238]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jun 06, 2024 - 17:29 CDT
This incident affected: Conversations Platform (Content Display, Content Submission).