C7 Workbench outage

Incident Report for Bazaarvoice

Resolved

Deployment of updates have completed and the affected workbenches are once more able to be accessed.

If you have any questions, please contact Bazaarvoice Support

(192818)

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Posted Sep 15, 2022 - 03:41 CDT

Investigating

Clients on a specific server cluster are unable to access the Ratings and Reviews workbench.
Cluster 7 is currently unable to be accessed and we are attempting to redeploy the cluster to correct the issue.

—How to tell if this affects you?—
When you attempt to access your workbench, you can see in the URL https://workbench-c[1-7].bazaarvoice.com the number after the ‘c’ states what server cluster you are on. If you see ‘c7’ this outage affects your workbench.

(192818)

Next Update: Thursday Sep 15, 2022, 5:30 AM CT

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Posted Sep 15, 2022 - 03:15 CDT

This incident affected: Bazaarvoice Portal (Workbench).