SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jan 18, 2024 - 04:07 CST
Update
Bazaarvoice has successfully completed running all backfill reporting jobs. All new reports are processing as expected. We will continue to monitor.
We will provide any necessary updates or resolve this incident by the designated time below.
[1201]
NEXT UPDATE: Thurs, Jan 18th 5:00pm CST
Posted Jan 17, 2024 - 15:16 CST
Monitoring
Bazaarvoice has restored reporting service and we have confirmed new reports can complete successfully. The fix is now being monitored.
We are working on rerunning the backlog. Expected completion of backlog fill is end of day tomorrow. (Wed, Jan 17th)
We will provide an update at the designated time below or when new information becomes available.
[1201]
NEXT UPDATE: Wed, Jan 17th 5:00pm CST
Posted Jan 16, 2024 - 13:36 CST
Investigating
Bazaarvoice has identified an issue that is causing a partial outage of services for reporting. This does not impact regularly scheduled reports. A root cause has yet to be determined.
We will provide an update at the designated time below or when new information becomes available.
[1201]
NEXT UPDATE: Tues, Jan 16th 5:00pm CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jan 16, 2024 - 11:07 CST
This incident affected: Bazaarvoice Portal (Portal Applications).