Degradation - Photo Submission
Incident Report for Bazaarvoice
Resolved
Bazaarvoice has verified that the issue with photo submission has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.
Posted Sep 26, 2019 - 16:11 CDT
Monitoring
Bazaarvoice has implemented a fix to resolve the error with photo submission. At this time, photo submission for all clients has been restored and we are currently monitoring the situation to verify that the issue has been fully restored. We will provide an update at the designated time below or when new information becomes available whichever comes first.

NEXT UPDATE:
Thursday, September 26th at 5pm CST

If you have any questions, please contact Bazaarvoice Support.
Posted Sep 26, 2019 - 14:09 CDT
Update
Bazaarvoice has identified that this issue also impacts clients on our PRR platform.

NEXT UPDATE:
Thursday, September 26th at 3pm CST

If you have any questions, please contact Bazaarvoice Support.
Posted Sep 26, 2019 - 13:07 CDT
Identified
Bazaarvoice has identified the root cause of the issue and is working on a resolution. We will provide an update at the designated time below or when new information becomes available whichever comes first.

NEXT UPDATE:
Thursday, September 26th at 3pm CST

If you have any questions, please contact Bazaarvoice Support.
Posted Sep 26, 2019 - 12:46 CDT
Investigating
Bazaarvoice has identified an issue that is resulting in an error when users attempt to upload a photo to their review. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available whichever comes first.

(880)

NEXT UPDATE:
Thursday, September 26th at 12pm CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Sep 26, 2019 - 09:29 CDT
This incident affected: Legacy (PRR) Platform (Content Submission) and Conversations Platform (Content Submission).