Outage: Legacy Platform (PRR) Display Content
Incident Report for Bazaarvoice
Resolved
Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
1. Sign in to the Bazaarvoice Portal.
2. Select Access the Support Community to be directed to the Support Community homepage.
3. Select "Open a case" to submit a case with your question

CHAT:
Sign in to the Support Community and select "Live Chat" in the lower right corner. (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Aug 31, 2023 - 04:18 CDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 30, 2023 - 17:17 CDT
Investigating
Bazaarvoice has identified an issue that is causing an outage of display content for legacy PRR clients. A root cause has been determined and a fix has been deployed for monitoring. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Wed, Aug 30th 2023
8:00pm CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Aug 30, 2023 - 15:28 CDT
This incident affected: Legacy (PRR) Platform (Content Display, Content Submission).