Bazaarvoice has confirmed that scheduling for Twitter and all available Twitter analytics should be fully operational once Social Commerce clients have reconnected their Twitter accounts. Please be aware that due to new limitations of the Twitter API, the analytics within the Social Commerce portal's Social > Twitter > Engagement will be deprecated.
Accordingly, this issue is now being considered resolved and this incident is closing. This is the final update.
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Apr 17, 2023 - 10:15 CDT
Update
Bazaarvoice is continuing to investigate the remaining issue with analytics for Twitter content.
The next update will be at the designated time below or when new information becomes available.
NEXT UPDATE: Apr. 17, 2023, 2:00 pm CST
Posted Apr 14, 2023 - 13:40 CDT
Update
Social Commerce users should now be able to (re)connect Twitter accounts. Once this is completed, scheduling posts for Twitter should be available. Please note Bazaarvoice is continuing to investigate the issue with analytics for Twitter content and will advise when that is resolved as well.
The next update will be at the designated time below or when new information becomes available.
NEXT UPDATE: Apr. 14, 2023, 2:00 pm CST
Posted Apr 13, 2023 - 13:09 CDT
Update
Bazaarvoice continues to investigate the issues with Social Commerce Twitter App.
The next update will be at the designated time below or when new information becomes available.
NEXT UPDATE: Apr. 13, 2023, 2:00 pm CST
Posted Apr 12, 2023 - 14:01 CDT
Update
Bazaarvoice continues to investigate the issues with Social Commerce Twitter App.
The next update will be at the designated time below or when new information becomes available.
NEXT UPDATE: Apr. 12, 2023, 2:00 pm CST
Posted Apr 11, 2023 - 12:37 CDT
Update
Bazaarvoice continues to investigate the issues with Social Commerce Twitter App.
The next update will be at the designated time below or when new information becomes available.
NEXT UPDATE: Apr. 11, 2023, 2:00 pm CST
Posted Apr 10, 2023 - 13:57 CDT
Update
Bazaarvoice continues to investigate the issues with Social Commerce Twitter App.
The next update will be at the designated time below or when new information becomes available.
NEXT UPDATE: Apr. 10, 2023, 2:00 pm CST
(1115)
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Apr 07, 2023 - 15:58 CDT
Update
Bazaarvoice continues to investigate the issues with Social Commerce Twitter App.
The next update will be at the designated time below or when new information becomes available.
NEXT UPDATE: Apr. 7, 2023, 2:00 pm CST
(1115)
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Apr 06, 2023 - 12:52 CDT
Update
Bazaarvoice continues to investigate the issues with Social Commerce Twitter App.
The next update will be at the designated time below or when new information becomes available.
NEXT UPDATE: Apr. 6, 2023, 2:00 pm CST
(1115)
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Apr 05, 2023 - 13:18 CDT
Update
Bazaarvoice continues to investigate the issues with Social Commerce Twitter App.
The next update will be at the designated time below or when new information becomes available.
NEXT UPDATE: Apr. 5, 2023, 2:00 pm CST
(1115)
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Apr 04, 2023 - 13:55 CDT
Update
Bazaarvoice continues to investigate the issues with Social Commerce Twitter App.
The next update will be at the designated time below or when new information becomes available.
NEXT UPDATE: Apr. 4, 2023, 2:00 pm CST
(1115)
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Apr 03, 2023 - 16:39 CDT
Investigating
Bazaarvoice has identified an issue that is causing degradation of the Twitter App for Social Commerce. This is causing difficulties with connecting to Twitter, publishing Twitter posts, and collecting new Twitter analytics. Please note that only Social Commerce clients are affected.
We are currently investigating this issue and will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Apr. 3, 2023, 4:30 pm CST
(1115)
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Apr 03, 2023 - 14:31 CDT
This incident affected: Social Commerce (Content Collection, Portal).