SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jun 27, 2024 - 03:22 CDT
Update
Bazaarvoice continues to monitor the situation to ensure no further complications arise. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: JUNE 27, 2024, 10:00 AM CST
[1244]
Posted Jun 27, 2024 - 02:42 CDT
Monitoring
The Bazaarvoice third-party vendor has implemented a fix to resolve the issue. We are currently monitoring the situation to verify that it has been fully resolved. We will update you at the designated time below or when new information becomes available.
NEXT UPDATE:
JUNE 27, 2024, 2:00 AM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
Posted Jun 26, 2024 - 21:43 CDT
Investigating
Bazaarvoice has submitted a P1 ticket to our third-party provider and is currently working directly with them to resolve the issue
NEXT UPDATE: JUNE 27, 2024, 12:00 AM CST
[1244]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jun 26, 2024 - 21:00 CDT
Identified
Bazaarvoice has identified the root cause of the issue. After conducting a thorough investigation, we have identified that the root cause is attributed to a third-party vendor. We are actively working with the third party to resolve the issue as quickly as possible and minimize any impact.
We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
JUNE 27, 2024, 12:00 AM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
Posted Jun 26, 2024 - 20:45 CDT
Investigating
Bazaarvoice has identified an issue with API calls returning a 500 error that may be impacting display. We are currently investigating this issue and will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: JUNE 26, 2024, 10:00 PM CST
[1244]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jun 26, 2024 - 18:42 CDT
This incident affected: Conversations Platform (Content Display, API Services).